Quality Assurance Customer Service

**** ******* ****** ** ***** Creek, GA ***** 717-***-****

*************@*****.***

http://linkedin.com/in/calvin-wilson-b65052135

Work Experience

Cardinal Health — SME/Material

Handler/Baxter/Specialty

Frito Lay Inc. — Sanitation Technician

CALVIN

WILSON

A Logistics Specialist

derived from critical

thinking, e ciency,

productivity, and

adaptability. With over 10

years of Inventory and

Quality Assurance

experience, the focus is

ensuring accountable

records for items received,

stored, and shipped. As

well as providing excellent

customer service,

planning, safety, and

quality to promote

operational e ciency. With

backgrounds in Infectious

Control, PPE, HAZMAT, and

Quality Assurance, being

able to adapt while working

in high pressure

environments to meet

customer demands will be

assured.

Awards

10/2017 to Present, 1761 Satellite Blvd, Buford, GA 30518 As a Subject Matter Specialist, Material Handler and Specialty Picker, committing to patient safety while providing products and services that meet or exceed the expectations of our customers is vital.

• Executed: proper e ciency and productivity to maintain a monthly Grade of 90% or higher.

• Trained: coworkers as a SME to ensure effective cross training in all areas of the Distribution Center. Including: picking, packing, Baxter Renal Care, Refrigerator and Freezer Picking, and Federal Regulated Chemicals.

• Coordinated: with QA Team to uphold a sustainable quality management system that meets all regulatory requirements.

• Decreased: DC overtime consumption by 36 hours weekly by achieving 300 pick e ciency and keeping errors below 3 a month.

• Maintained: all PIT certi cations to remain versatile and available throughout all DC functions and demands of the customers.

• Followed: all safety requirements and reporting any safety violations to better the workplace.

01/2017 to 10/2017, 1200 GA-247, Kathleen, GA 31047 As a Sanitation Technician for Frito-Lay, cleaning and sanitizing processing and packaging equipment to ensure FSMA guidelines are met is critical.

• Sanitized: all equipment needed for overall manufacturing production.

• Completed: proper HAZMAT and PIT equipment training to execute daily warehouse functions to meet demands of our customers.

• Performed: frequent Quality Assurance checks, such as making sure all production machines are free of chemicals. Following steps to uphold safety standards, quality, and food safety as a trusted distributor.

• Coordinated: with Department Supervisors and Production Team to complete santation in a quick and safe manner to begin production of goods and services.

• Followed: all safety guidelines by wearing PPE. Keeping work related incidents to 0% during tenure.

2016 DLA Employee of The

Month

October, 2016, Employee of The

Month for identifying,

researching, and re-warehousing

over 100 Discrepancies for

Patricio Enterprises.

Lowe’s Employee of The Month

Awarded for Work Ethic and

Availability while working 14 days

consecutively in 2016.

Contributing towards Company

achieving SSEI goals for

2014/2015 Fiscal years.

Patricio Enterprises (Robins Air Force Base) —

Material Handler DOD/QA

Lowe’s Home Improvement — Delivery Service

Representative

Training

Interests

01/2016 to 01/2017, Highway 247 Gate 3 Robins AFB, GA, United States 31088

Functions as a Primary Material Handler for the Department of Defense on Robins AFB we’re receiving, locating, storing and re-warehousing materials.

•Executed: inspection actions, identifying material discrepancies affecting inventory balances, incorrect picks, pack, and stow policy procedures.

• Ensured: accountable records for items received, stored and shipped by DLA Distribution.

• Conducted: responsible preventative maintenance of Turret Pickers, Swingmast, Order Pickers, and Electrical/Propane Forklifts (2k-15k Lbs.).

• Discussed: with Distribution Standard Systems(DSS) personell when causative factors are identi ed. This, initiating new ideas and recommended them to Supervisor, to streamline the inventory process.

• Researched: and prepared reports of surveys on items lost, damaged, or destroyed; coordinating with security o ce on pilferable and sensitive items.

• Coordinated: with Quality Assurance on reports of discrepancies to identify causal factors and remedial actions required.

•Assisted: in the planning and preparation of schedules for closed, and ad-box inventories. Based on factors such as sensitivity, dollar value and attrition of stock.

05/2014 to 07/2016, 1109 SR 96, Kathleen, GA 31047 As a Lowe’s Order Puller and Delivery Technician, safety measures, customer service, and e ciency were performed daily.

• Assisted: in company achieving SSEI Goals for the 2014/2015 Fiscal Years.

• Conducted: training for development of co workers by explaining new customer relations concepts, policy changes, and delivery procedures.

• Accountable: for assisting customers with all delivery needs. Including preparation and loading of merchandise, responding to customer inquiries throughout their experiences; loyalty plans, and offering extended protection plans appropriately.

• Performed: Forklift operations to load Class-A Flatbed drivers with contractor orders and various store products.

• Executed: Proper picking and staging of appliances for safe customers shipments. As well as effective customer service practices to set up and con rm deliveries.

Cardinal Health PIT License

Completed all required

orientation and training

objectives to access and operate

appropriate equipment for

receiving and shipping

procedures.

DLA Distribution(DoD)

• DSS Systems applications

• Turret Picker, Swingmast,

Stockpicker, Electric/Propane

Counterbalance Forklifts

Certi ed

• RF Handheld and Wrist RF Radio

experienced

• DLA Inventory Quality

Assurance Experience

U.S. Government Motor Vehicle

Operator’s Identi cation

Completed all required training to

access and operate all

equipment on Robins AFB for

DLA.

Inventory

Information Technology,

Inventory processes, Quality

Assurance, Safety Core Values,

Python Data Sciences,

Chemistry.

Houston Medical Center — Environmental

Services Lead

Education

University of Phoenix — Computer Science

Perry High School — College Preparatory

Diploma

Laurel High School — College Preparatory

Diploma

04/2010 to 12/2013, 1601 Watson Blvd, Warner Robins, GA 31093 Leading as a productive and team oriented Environmental Services Technician kept patient safety and customer service at the forefront. While also maintaining facility cleanliness and operational excellence.

• Trained: new EVS hires and incorporated vital cleaning applications involving proper chemical and equipment usage.

• Developed: Leadership skills through acquiring Team Lead task while leading coworkers weekly with Patient Discharges and facilitating sanitation areas.

• Conducted: Customer Service practices through communication with House Supervisor to resolve critical Patient Care issues; especially, New Patient Admissions.

• Accounted: for Department Chemical/Supply depletion and demand for restock per 30 day cycle. Stowed and organized Supply Room for seamless inventory dispensing.

• Executed: linen care, stripping, waxing, and scrubbing of all hard/soft surface oors. Customer service practices aligned with Facility Core Measures. 08/2009 to 12/2011

Information Technology Coursework, Psychology Coursework and Philosophy Coursework.

08/2007 to 05/2008

08/2004 to 08/2007

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