Customer Service Health Care

Saili Bravo

Address: ***** ** **** **.

Miami Gardens, FL 33055

E-mail :ad0x5e@r.postjobfree.com

Phone Number: 786-***-****

Career Objective: Trained and dedicated health care professional who excels at prioritizing, completing, and multitasking skills, seeking a challenging full- time position with a future oriented company offering opportunities for growth and advancement. Qualifications

• Hardworking and detail oriented with the ability to multi-task effectively

• More than 5 years of successful experience working in diverse fields including Customer Service, Collections, Dispatcher, Finance; by phone or online

• Strong analytical ability with excellent leadership and Interpersonal skills

• Goal oriented skills to achieve profitability and outstanding levels of quality

• Very organized, reliable, and punctual

• Fully Bilingual in Spanish and English native fluency

• Excellent working knowledge in the use of Microsoft Office 2007; Excel, Outlook, Word

• Knowledge of medical terminology, CPT Codes, ICD – 9, ICD - 10

• Excellent communication skills, both in oral and writing, and adept in customer relations. Work Experience

Avalos’s Express Services

Dispatcher February 2022-till now

Responsible for scheduling and dispatching drivers, vehicles, and work crews. Speaking with supervisors or customers to resolve problems. Keeping and organizing work requests, customer requests, charges for work performed, expenses for services performed, inventory records and other information. Exxel Medical Transportation October 2018 -02/2021 Assistant Manager

In charge of the Autism Spectrum Child Account and responsible for all their doctor appointments and concerns about the medical services and therapies schedule for them. Direct contact with providers, drivers, and insurance. Cigna, Miami FL November 2017- 2018

Claims Executive

Responsible for several contract accounts, that included direct contact with Pediatric area of all insured with services at Holtz Children’s Hospital at the University of Miami/ Jackson Memorial Medical Center. GBG Assist, Miami, FL July 2016 - 2017

Claims and CS Case Manager

In charge of coordinating benefits with USA providers, for verifying claim’s status and handling escalated cases. April USA Miami, FL 2014 - 2016

Assistance claims representative

Billing and coding work, Customer Service inquiries and complaints for providers and patients, responsible for authorizing claims, and dealing with any issues regarding this position. Simplex Group Miami, FL 2014

Customer Services

Responsible for taking driver applications, taking calls and complaints, and resolving all the problems. Receiving complaint calls from the clients and resolving them, as well as cooperating with the company to achieve goals of productivity and high level of value.

Jordy's Cellular Inc. 2010 – 2014

Sales Supervisor

Responsible of closing the store with all minimum details accomplished, attending all supervisor duties daily; taking complaint calls from the clients and resolving them, as well as cooperating with the company to achieve goals of productivity and high level of value.

EGM Logistics Corp. Hialeah, FL 2009 - 2010

Dispatcher

Responsible for resolving clients’ comments and complaints; capable of resolving the situations following guidelines and objectives of the company. Assisted clients daily providing excellent customer services. Assisted in Finance and accounting when necessary.

Education

• Jose Marti, Havana, Cuba

High School Diploma, General Studies, 2006

• The Praxis Institute, Hialeah, FL

Massage Therapist Diploma and Board

• Licensed US Career Institute, Miami Institute

Medical Coding and Billing

• Health Insurance Agent License.

• Behavior Analyst License.

Contact this candidate