LISA MASON

SKILLS

● Customer Service

● Call Center

● Collections

● Microsoft Office

● Data Entry

● Scheduling

WORK EXPERIENCE

Kaiser February 2022 – February 2023

Registration Clerk / Covid Screener

● Checked in/registered patients who showed symptoms

● Presented with order for Covid-19 testing or present for vaccination/booster.

● Ensured patients have a scheduled appointment, prep kits for patients needing testing, and prepare swabs to present to nurse to test patients.

Blue Shield of California July 2021 - August 2021

Customer Service Representative

● Handled inbound calls for blue shield members,

● Assisted in setting up appointments with their physicians, medication refills, courtesy calls to ensure patients are taking their medications and contacted the pharmacy on medications questions or statuses. Accredited Debt Relief July 2015 - April 2020

Customer Service Representative

● Protected customer and company information with strict use of established security procedures.

● Answered customer questions regarding debt types.

● Answered 125 inbound calls, set daily appointments, set appointments to call customers and direct to sales agents.

● Provided a comfortable and positive customer experience when assisting them in handling their debt. Rivo Holdings Inc February 2013 - July 2015

Collections Representative

● Resolved past due credit card debt and payday loans and set up payment plans.

● Averaged approximately 125 inbound and outbound calls daily.

● Kept in contact with customer until balances are paid off, notified credit bureaus when balances were resolved and made myself available for any patient concerns or questions. Law Office of David Sean Dufek March 2010 - October 2012 Customer Service Representative

● Handled past due credit card debt, assisted in setting up payment plans

● Cleared up debt on credit reports and answered customer questions.

● Settled accounts at month-end, took inbound and outbound calls daily, and provided excellent customer service in payment questions and processing.

EDUCATION

Sweetwater Union High School

High School Diploma

resume is provided courtesy of Aston Carter.