Human Resources Store Manager

Annette A. Jewett

**** ***** *, *****, **, ***** 518-***-**** ************@*****.***

Summary

Seasoned Stewart’s Shop Manager, experienced Business Owner and Operator, and Federal Government Department of Homeland Security Employee seeking to secure a position as manager trainee for the Stewarts Company in Latham, New York. Worked for over 14 years in the cleaning industry, over 8 years for TSA, and 7 years in management at Stewart’s Shop. Has amassed an expansive knowledge-base of administrative work, regulation procedures, accounting, auditing, receiving, payroll, human resources, and teamwork.

Education

Graduated from Hudson Falls Senior High in June of 1979. Has had some college education including two certificate programs.

Skills & Abilities

MANAGEMENT

·Strong supervisory and administrative capabilities

·Good time management and organizational skills

·Understanding of appropriate business administration procedures

·Flexible and able to work long hours as needed

SALES

·Strong account management knowledge-base

·Client acquisition

·Client retention

·Customer relations and communication

·Creating good rapport

COMMUNICATION

· Good team member and able to take direction

·Work well with others and have good interpersonal skills

·Excellent verbal and written communication skills

LEADERSHIP

· Able to inspire and motivate others

·Display high integrity and honesty

·Able to solve problems and analyze issues

·Result-driven

·Able to communicate powerfully and prolifically

·Great at building relationships

·Understanding of strategic perspectives

·Helps to develop others and innovate

Experience

THE STEWART’S SHOPS, STORE MANAGER 5/2016- 10/2023

Hours Per Week: 45

Store Manager

Duties, Accomplishments and Related Skills:

Accounting:

**Order product as needed, often anticipating the market, upcoming sales, and promotions

**Input payroll for all employees, including benefit time, and exceptions

**Daily multiple cash checks, ATM reconciliation and replenishment

**Auditing of ticket sales, tobacco sales, grocery sale, coffee and dip sales

Personnel:

**Recruiting, interviewing, and hiring of potential employees

**New-hire and existing partner training

**Work schedule preparation and maintenance, as many as 3 weeks ahead of present

**Effectively lead, and managed up to 17 work partners

**Quarterly Performance Evaluations and meetings to discuss them

**Hired and Terminated as needed

Leadership:

**Attended ongoing management trainings and education seminars

**Lead by example a team of up to 17 partners

**Organized and maintained the work environment

**Held exemplary expectations for meeting audit and safety inspection protocols

**Won store competitions for raising money and for shop of the month competitions

**Served Stewart’s Shops leadership, employees, and customers, any way that was needed or requested

Department of Homeland security, TSA/dhs 4/2008- 5/2016

Salary: 35,400 USD Per Year

Hours Per Week: 25

Play Plan: Other Grade: E

Transportation Security Officer (This is a federal job)

Duties, Accomplishments and Related Skills:

Security Screening:

**Conduct screening of passengers and baggage to ensure a smooth flow of passengers, baggage and cargo through the screening process

**Implement security screening procedures in accordance with the Standard Operating Procedures, SOP

**Identify any issue that might reveal a weakness or vulnerable area of security screening

**Secure unauthorized weapons or hazardous materials and prevents entry into secure area and aircraft

Leadership:

**Instructed fellow TSO during shift as to what positions and duties to perform

**Read shift briefing to fellow officers two times a year

**Continuously helping and mentoring new officers

**Performed Acting Lead position and performed weapons checks at ticket counters

Equipment:

**Operate various equipment such as walk-through, AIT scan, explosive detection system, OSARP, explosive trace detection system as well as new AT x-ray

**Update daily and monthly reports for all ETD machines at checkpoint and baggage

Customer Service:

**Engage and assist passengers through the security checkpoint with a positive, cheerful, and confident attitude

**Able to diffuse an escalating situation by calming customers ultimately minimizing negative consequences

Teamwork/Flexibility:

**Work with fellow TSOs conducting unpredictable screening, pat-downs and bag-checks

**Able to adapt and flourish in erratic conditions and unpredictable situations

Attention to Detail:

**Always aware of surroundings and needs of fellow officers and passengers, recognizing left bags or irate passengers

Selected Accomplishments:

**Dually Functioned

**Hand-picked to mentor fellow TSOs for PSEs

**Received Customer Recommendations

**2010 – 8-hour time-off Mentoring Award

**2012- 16-hour time-off Time Management Award

**2008-present- PASS Levels 4 and 5

**2010-present- Collateral Duty in Machine Maintenance

**6/2010, 8/2010, 5/2014, 11/2014, Acting Lead

**2011, 2014 Asked to give shift debrief

Supervisor: Ruth Germani 518-***-****)

**Okay to contact this supervisor

**ADDITIONAL REFERENCES FURNISHED UPON REQUEST**

OWNER/OPERATOR AJ’S CLEANING 9/2000-PRESENT HOME-BASED

Hours Per Week: 16

Duties, Accomplishments and Related Skills:

Operations Management and Service Delivery:

**Meet prospective clients and compile estimates for the commencement of services

Scheduling:

**Schedule jobs and schedule workers as needed

Supervisor:

**Oversee the work done and workers performing work

Advertising and Marketing:

**Determine and implement the best use of funds for advertising and marketing needs

Purchasing:

**Order and inventory all supplies and equipment necessary for unsuccessful business operation

Customer Service:

**Address and resolve all customer issues in a professional and courteous manner

Accounting:

**Perform all Accounts Payable and Accounts Receivable duties

Quality Control:

**Inspect all areas to assure timely, thorough and proper completion on tasks

Accomplishments:

**I have maintained a steady and satisfied client base of new and returning customers for more than a 15-year period

MVP HEALTH PLAN NY ACCOUNTS SPECIALIST 9/1996- 9/2000

Hours Per Week: 40

Duties, Accomplishments and Related Skills:

Leadership/Multitasker/Teamwork Facilitator:

**Reconciled regional and national group accounts

**Prepared and issued past due letters, dental reports and month-end reports

**Trained new employees

**Well-trained in all A/R positions and responsibilities and would fill-in as needed

**Worked to recover past-due premiums

**Performed extensive data-entry

Customer Service/Conflict Management:

**Tactfully dealt with difficult and often irate customers and maintained professionalism and positivity while addressing their concerns

Accomplishments: I was promoted from A/R Representative to A/R Specialist after only 6 months of employment

Supervisor: Lisa Plue 518-***-****) (Okay to contact this person)

Contact this candidate