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Customer Service Inside Sales

Location:
Baytown, TX
Posted:
November 08, 2023

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Resume:

Kylis Brown

989-***-****)

ad0x4n@r.postjobfree.com

SKILLS:

Committed, goal-oriented individual with strong critical thinking skills with the ability to meet deadlines while adapting to changing environments.

Excellent interpersonal skills with the ability to work well with others as a team player.

- Strong, thorough organizational skills highlighted by my oral and written communication skills improve intercompany interactions and customer relations.

-My willingness to learn and to think outside of the box gets me to continually improve myself.

WORK EXPERIENCE:

Estimator/Inside Sales Rep, Nucor Insulated Panel Group – 5/2021 – Present

Primary pricing contact for the Upper Midwest Sales Territory and handling all quote and pricing generation as needed in a fast paced, high dollar environment.

Coordinate pricing of products and services with teammates, outside sales force, engineering, production, and transportation.

Create pricing and formal quotation using excel, word, outlook, CRM, and the web based Savvior Pricing system.

Checking Tech Data Sheets when request come in making sure Gauges and Paint options were available for that particular RFQ

Work with customer service team to turnover orders and work-up change orders as needed

Ability to develop key relationships. This includes effectively anticipating and meeting customer needs and the ability to adjust approach based on the situation

Delivers clear and impactful messages, builds trust, manages customer priorities, and influences outcomes

Developing specific goals and plans for prioritizing, organizing, and accomplishing individual work

Office Manager/ Document Control, Burrow Global Construction – 11/2015 – 11/2020

Plan and manage recruitment and selection process

Ensure compliance with regulatory agencies

Plan and conduct new employee orientation

Conduct exit interview

Assemble packages for field technicians

Prepared specifications for process and instrument diagrams (P&ID)

Captured redlines for engineers to update changes in AutoCAD

Work with operators and techs for turnaround (TAR)

Handle all documents to ensure specifications are met before sending to client

Manage correspondence between all project’s principles via different communication medium

Scan, image, organize and maintain documents, adhering to the company’s life cycle procedures. Archive inactive records in accordance with the records retention schedule

Technical Document Control Specialist at Tenaris – 01/2015 - 11/2015

Managing company documents, while ensuring their accuracy, quality, and integrity

Help to project and adhere to record retention policies

Responsible for storage, managing and tracking project technical documents

Scan, image, organize and maintain documents, adhering to the company’s life cycle procedures. Archive inactive records in accordance with the records retention schedule

Using AutoCAD to prepare detailed engineered construction drawings

Manage correspondence between all project’s principles via different communication medium

Documentation Control Administrator at Jacobs Engineering – 08/2011 - 12/2014

Assemble packages for field technicians

Prepared specifications for process and instrument diagrams (P&ID)

Captured redlines for engineers to update changes in AutoCAD

Work with operators and techs for turnaround (TAR)

Handle all documents to ensure specifications are met before sending to client

Manage correspondence between all project’s principles via different communication medium

Managing company documents, while ensuring their accuracy, quality, and integrity

Scan, image, organize and maintain documents, adhering to the company’s life cycle procedures. Archive inactive records in accordance with the records retention schedule

Document Control Specialist at Dow Chemical – 10/2009 – 07/2011

Implemented and maintained hardcopies in electronic Document Management Systems within plant department

Subject Matter Expert (SME) for ODMS elements relative to document management

Central contact for managing DMS, DMS checklist, ODMS self-assessments, technical writing, and audits

Maintained communications with operators making sure Visio drawings match content

Determined if procedures were critical or emergency for shut down or start up

EDUCATION:

Delta College Saginaw Michigan -2002- 2004

Houston Community College - 2011 – 2013

OSHA 10 & 30

NCCER Field Safety Certificate

NCCER Safety Orientation Certificate

NCCER Construction Safety Tech Certificate

NCCER Construction Site Safety Certificate



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