Customer Service Financial Services
Resume:
JENNIFER
ROBERSON
**** ** **** ****** ** Wadley GA 30477 · 478-***-****
*************@*****.***
Expert clerical professional with strong background in office management, exceptional organizational skills, and attention to detail required to effectively oversee industry office needs. Directs, motivates, and trains clerical staff to meet routine and special project requirements with skill and efficiency. Driven to continuously improve and streamline operations.
EXPERIENCE
JANUARY 2023-PRESENT
CUSTOMERS SERVICE REPRESNTATIVE, SWAINSBORO FINANCIAL SERVICES
Preformed all general office tasks, ex. Answering and directing incoming calls.
Kept and maintained records.
Collected and Processed payments.
Maintained and updated individual statuses on accounts. Ex. Delinquent and Up-to-date.
Interviewed applicants for personal and financial information.
Prepared loan documents.
Processed and prepared correspondence.
Delivered bank deposits and validated deposit slips.
Built customer relations.
Trace delinquent customers.
Generated reports. Ex. Word, Excel, Publisher, etc.
August 2021-August 2022
Store Manager, Dollar General
Oversaw the day-to-day operations of the store
Managed and supervised staff, hiring, training and scheduling.
Ensured customer satisfaction while staying compliant with local and state laws and regulations.
Maintained store standards and a safe environment.
Ensuring that the store operates efficiently
Managed a strict budget carefully to ensure that the store operates efficiently while controlling shrinkage, expenses and inventory.
April 2021-October 2021
DBI Services
Enforced, trained and adhered to company compliance policies and procedures.
Provided outstanding customer service to field operators.
Worked closely with Corporate, Fleet, Procurement, Legal, HR, Safety and IT departments to ensure collaboration and consistency throughout projects.
Assisted in gathering data and commentary for weekly safety meetings.
Evaluated and negotiated contracts with vendors.
Tracked and Restocked inventory when needed.
Provided exceptional onboarding help to all new employees.
OCTOBER 2017 – APRIL 2021
Customer Service Representative, Louisville finance company
Preformed all general office tasks, ex. Answering and directing incoming calls.
Kept and maintained records.
Collected and Processed payments.
Maintained and updated individual statuses on accounts. Ex. Delinquent and Up-to-date.
Interviewed applicants for personal and financial information.
Prepared loan documents.
Processed and prepared correspondence.
Delivered bank deposits and validated deposit slips.
Built customer relations.
Trace delinquent customers.
Generated reports. Ex. Word, Excel, Publisher, etc.
SKILLS
Interpersonal Skills
Strong Work Ethics
Adaptability
Problem Solving
Teamwork
Time Management
Verbal Skills
Written Skills
Customer service
Human Resources
Contact this candidate