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Customer Service Human Resources

Location:
Kaduna, 800283, Nigeria
Posted:
November 08, 2023

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Resume:

NWAOFOR

ALEXIS ONYEWUCHI (ACIPM, HRPL, ANITAD)

** ****** ******

COKER, AJEROMI

LAGOS.

TEL.: 080********, 070********. Email:ad0x3i@r.postjobfree.com

CAREER OBJECTIVE:

To work in a Human Relations position for a highly motivated organisation in other to pursue my passion for administration and operation. Also to apply my professional experience in order to maximize organizational goals & objectives.

A professional and commercial approach to HR, with the ability to deliver high employee satisfaction and appropriate development for individuals

Date of Birth: 17th July 1975

Sex: Male

Marital Status: Married

EDUCATIONAL / PROFESSIONAL BACKGROUND

B.A. Hons, Philosophy (2006) University Of Ibadan, Nigeria

Second Class lower

M A Peace and conflict studies (In View) University of Ibadan, Nigeria

Professional Diploma in HR Management Chartered Institute of Personnel Management

(2014) Nigeria

Associate Member (2014) Chartered Institute of Personnel Management

Human Resource Professional License Chartered Institute of Personnel Management

CIPM/HRPL/000555 Nigeria

Associate Member (2009) Nigeria Institute for Training and

Development (NITAD)

Member, 4145918, (2008) Chartered Management Institute, UK

WORKING EXPERIENCE

Human Resources Business Partner (Generalist & Supply Chain Support) Feb 2022 to Date Champion Breweries Plc (Heineken Operating Company) Uyo, Akwa Ibom State

Key Responsibilities:

Drive and deliver HR initiatives to support business needs, such as talent development and employee engagement.

Drive and deliver HR initiatives to support business needs, such as talent development and employee engagement.

Provide advice on change management initiatives including departmental restructures, job role design, Third Party agencies to improve cost and efficiency, clarify accountabilities and empower delivery of great customer service.

Provide timely resolution of industrial related issues and support workplace harmony.

Drive the annual implementation of EYPR / Calibration exercise and report on entire Performance Management process, results and ratings

Provide advice on change management initiatives including departmental restructures, job role design, Third Party agencies to improve cost and efficiency, clarify accountabilities and empower delivery of great customer service.

Provide timely resolution of industrial related issues and support workplace harmony.

Drive the annual implementation of EYPR / Calibration exercise and report on entire Performance Management process, results and ratings

Ensure prompt submission and completion of employee HR transactions in line with standard practice.

Support Line Executives and other stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions

Drive performance management culture within the business area as a means of driving business improvement by ensuring clear objectives, feedback and the improvement of customer service through behaviour aligned with the CB values.

Work in partnership with the operational management teams to identify opportunities and areas of improvement to support improved organizational and people performance in line with business needs.

Manage all recruitment and ensure hiring cost are in line with approved headcount as budgeted

Liaise with Supply Chain and Support Functions to increase and sustain develop interventions and Employee performance/recognition activities

Coach and equip managers with appropriate tools and knowledge to effectively manage their people in line with people plans e.g. performance management, career management, Learning & Development etc.

Provide HR data reporting and analysis to satisfy routine and ad-hoc organizational requirements and key HR analysis e.g. headcount.

Work with the Employee Relations Manager and line Mangers on recruitment exercises for the business area with a view to building high performance teams, carry out new employee on-boarding activities and ensure necessary pre-employment checks are conducted (either directly or through third party).

Develop and maintain organizational charts, FTE and Third Party tracking and expat management.

Work in partnership with the teams to ensure that the appropriate operational HR functions are enacted to deliver change outcomes.

Collaborate with, support other roles within the HR function, and be ready to take on additional tasks as may be required.

HR Manager Aug 2021 to Jan 2022 Eastwood Global Resources (A Logistics Solution Provider)

Responsibilities:

Oversee the entire HR life cycle in partnership and coordination with other HR Team.

Maintain close interface with field personnel operating at the terminal and other cargo operations districts

Working in close Partnership with the executive team to understand and execute the organization’s HR and talent strategy particularly as it relates to progressive talent needs, recruiting, retention, and succession planning.

Setting weekly and monthly objectives for all HR Teams and at the same track progress and review performance

Provide support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues as they arise

Established harmonious interpersonal relationship with internal and external stakeholders on industrial matters

Ensure the effective use, management and maintenance of all personnel data held on the company’s HRIS

Create and maintain master HR files; ensure paperwork is complete and compliant with regulatory requirements and needs; complete periodic reconciliation of benefits and payroll records and rectify issues in a timely manner

Organize and deliver an on-boarding session for new hires based on standard company’s policies and procedures.

Review all necessary documents from new hires on-boarding process and make sure the documents have been filled in and signed as required.

Support and advice on the implementation of the company’s Diversity strategy and related policies and procedures, particularly in relation to recruitment, promotion, career development, and creating an open, inclusive and appropriate culture within EGR where differences are respected and valued

Sourcing, attracting and acquiring best-in-class talent and getting them on boarded and assimilated to workplace culture

As the HRM I maintain compliance with federal, state, and local employment laws and regulations, and recommend best practices; reviews policies and practices to maintain compliance

Implementing corporate driven as well as local programs to improve operating performance, career development, and morale

Helping managers navigate the sometimes murky waters of local, state, and federal employment laws

Objectively assesses and brings to resolution employee relations issues, claims and charges. Look for trends and root causes as opportunities to improve organizational/team and associate satisfaction

Initiate and Manages change efforts, as needed, when business needs require modifications to established models

Coaches managers and supervisors at all levels, providing timely and constructive feedback to help them improve their leadership effectiveness

Designed learning and development programs initiatives that enhances internal development opportunities for employees.

HR Coordinator – AKK Gas Line Project (EPCIC work scope) Jun 2020 – Jul 2021 Hobark International Limited (seconded to Oilserv Limited for HR Project Management)

Manage, Coordinate and oversee the HR Activities of Project scope on behalf of the {roject Management Team

Facilitated the championing of a robust employee engagement that support a positive workplace culture through effectively resolving any labour related disharmony.

Responsible for the collation of labour related data and advise senior management on decision making based on the information from collated data.

Worked as in-house consultant to Project Management Team and other key personnel in terms of HR scope like high skilled talents by on-boarding them, coaching, mentoring, training & development on the job

Set weekly objectives for the Project HR Team members, review and track progress, report same to Top Management.

Support other business units to ensure departmental needs are well articulated and developed, periodically engaged Line Managers and subordinates alike

Create incentive for motivational support, eg specialized trainings, events, workshops and preservation of human capital.

Prepared and processed approved Site personnel payroll strategy in line with the Project Compensation System (PROCOMS)

Develop employee career plan for all staff and expand to the Group

Develop models for monitoring HR metrics such as turnover rates and cost-per-hire and expand same to the Group

Designing and implementing company policies that promote a healthy work environment

Coordinate, perform analyzes and forecasts manpower report for business progress

Set targets and manage process that contribute to the overall performance of the service through creative execution.

Developed and implemented some human resource strategies that enable the facilitation of a seamless project execution

Managed and Coordinated the HR team of the Project in other to accomplish assigned tasks.

Manage Employee Relationships of the Project Team and created forum that enhanced employee/employer interaction

Compensation and Benefits Management Coordination

Manage the Payment of Strategic Staff promptly.

Oversee the implementation of the rotation and off-duty roaster

Oversee the execution of proper record keeping of staff movements during the projects

Ensure that all new employees have personal files with complete necessary documents and ensure a monthly update of personnel files.

Prepare monthly payroll information for Projects Team and ensure prompt payment to staff. Provide monthly report of salary schedules and payment to the Corporate HRBP Compensation and Benefits.

Review entries made by Payroll officers for employees’ “Additional payments” on SAP payroll platform as part of monthly payroll run.

Review Strategic Employees’ monthly payment requests on SAP e-cash platform.

Administer staff welfare issues (Arrangements for Wedding & Burial Attendances).

Ensure that all Core employees are registered under Pension Fund Administrators & National Housing Fund and forward registration numbers to Finance department.

Prepare monthly Leave allowance advice.

HR Lead (for Bonga FPSO FJ Replacement Project) – MAY 1, 2019 – May 2020 Obek Solution FZE, Calabar (A Fabrication arm of Raytheon Energy Ltd)

Interfacing with the technical Team, In sourcing, recruitment, selection and placement through qualification of Welders and Fitters, for Bonga FPSO Flex Joint Repair contract.

Work closely and proactively support the Fabrication Workers, Project Manager, Site’s Management Teams, Client’s Site Representatives and the Senior Management Team on all issues related to the Human Capital strategy, with respect to the Flex Joint repair

Assisting the various units Leads in implementing instructional Programs when relevant to Personnel on sites/off site and with reference to established shop flow chart.

Creating strategic drivers for transformation of existing resources and leading our workforce planning to meet the business strategy.

Identify opportunities for performance improvement through internal diagnosis, process / system reviews in order to understand barriers and possible solutions; conducting external research into good and best practices

Collaborates with Project Leads and subject matter experts across the HR service areas (learning and development, talent management, recruitment, compensation & benefits) to promote data governance, improve overall strategic and operational performance and insight

Communicates HR policies to business leaders; works with business leaders to resolve employee issues, manage change, and drive programs

Responsible for the framework of employee development and succession planning

Work in accordance with NEPZA rules, regulation / legislations on labour issues and its impact on existing organization programmes

Leads the team in identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and/or occupational specialization

Serves as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members

Prepares reports and maintains records of work accomplishments and administrative information, as required, and coordinates the preparation, presentation and communication of work-related information to the supervisor

Human Strategy Manager November 3, 2018 – May 2020

Raytheon Energy Limited

12 JoseMaria Escrivia Street

Lekki, Phase 1, Lagos

Responsibilities:

Providing advice, support, and training to Management Team in all aspects of HR Management, with respect to statutory Laws, Trade Union and Labour legislation.

Ensuring the development and implementation of key HR strategies and talent management initiative within the Group.

Contribute to business planning and policy development with particular regard for the people aspects.

Managing Recruitment campaigns for all level by aligning personnel based activity in line with the business objective and maintain induction process programme with the assistance of line managers.

Work with business leadership to determine what type of people reporting and analysis is required to support our people initiatives and drive action as needed

Coordinating the HR Team’s function to address daily HR tactical issues and to sustain strategic HR solutions in the areas of workforce planning, placement, onboarding, performance management, employee relations, compensation, career development, training, compliance, and HRIS.

Maintaining and coordinating the Organisation’s diversity programs in accordance with best practice.

ensuring the delivery of specialist people oriented programmes and services that impacts on employees’ corporate behavioural expectation.

Working closely with Line Managers and other support Staff to implement the Organizational creating strategies that enhances the Organization Development (OD) functions for an aggressive human capital development program for the Group.

Design and lead the HR Team in the long-term resource planning with support from top management and align departmental goals with the Corporate goals.

Identify legal requirements and governmental regulations affecting the organization (i.e. NSITF, ITF, PENCOM, etc.) and monitor the company’s exposure.

Manage and implement grievance process and procedure through a fair hearing method as stipulated by the Company operating manual

Act as the company’s primary contact with statutory authorities on all employment related matters.

Coordinate wage and salary structures pay policies and performance appraisal processes that support the company’s overall career path / development programs.

Handle employee relations issues that are highly sensitive, complex or have the potential for significant exposure to litigation; and, serve in an oversight role for HR team members who will handle more routine employee relations issues.

Select and coordinate use of outside consultants, trainers, Outsourcing companies, etc. for issues pertaining to human resources.

Contributing to the delivery of project work and policy development within the department by taking part in, or leading, project teams.

Promoting a performance culture across the organization, keeping informed of employee performance issues across the Group, and promoting ways to enhance performance through appropriate policy and learning interventions.

Snr. Supervisor, HR/Admin Jan 1, 2013 – Nov 30, 2018

HR / Admin Supervisor May 1, 2011 to Dec 2013

The WheatBaker Lagos

4 Onitolo (Lawrence) Street,

Ikoyi, Lagos

Duties and Responsibilities

•Provided support to other Units on Policies and Procedures in terms of expected standards of performance, motivation and development in critical areas of growth.

•Carried out an effective and appropriate HR functions in terms of meeting legal requirements, best practice and organisational objectives.

•Involved in the review and monitoring of Staff performance against the management action and objectives

Conducted office management tasks, assisted the HR Manager in selection / recruitment of new Staff and exit interviews

Issued signed Offer of Employment Letter with the hiring HOD’s approval

Regularly updated the Staff Engagement Register upon arrival of New Staff/ Termination or Resignation

Carried out periodic update all HR reports as stipulated in the Company approved standard

Advised HMOs of membership removal due to termination, resignation or resumption and ensured that providers’ records are amended accordingly.

carried out monthly Staff Audit list from HMO and cross check with HR records. Liaise with Health Management Organisation for completion of forms.

Follow up with HMO on queries arising from medical service. Liaise with other Medical Services provider – 3rd party contractors for service delivery

Monitored all Statutory Legislations i.e. Employer’s Compensation Act (NSITF), Group life Assurance Policy, ITF. Follow-up on Staff Claims and ensure Renewal as at when due.

Assisted and Co-ordinated First Aid and Fire & Emergency Training through third party arrangement, when necessary.

Ensured that the Company’s learning and development, health and safety strategies, procedures and policies are implemented and monitored.

manage HR projects initiatives and ensuring that implementation is achieved on time and in budget.

Check and update records of all Employee forms in their files regularly

Liaise with statutory agencies to ensure compliance with Government Regulatory policies.

Manage and liaise with Company Immigration Consultant on Expatriate documentations Services

Assistant Manager, Admin/HR 2008 to 2011

Teledom International Ltd.

16 Sule Abuka Street,

Opebi, Ikeja, Lagos.

DUTIES AND ACCOMPLISHMENTS

Liaised with the Technical, Sales and marketing departments to provide support for field personnel to ensure prompt delivery of projects.

Maintained HR Data integrity for all staff. Timely, compliant and accurate data entry/ticket approval for all transactions including new hires, transfers, compensation and all other employee record.

Recruitment and selection processes for new hires, designed opportunities for staff development through recognizing proper training and workshops. Drew up all forms of human resources procedures and policies to aid efficient and effective performance of duties.

Conducted periodic HR audit to increase work proficiency and to determine outstanding vacancies and maintaining and updating departmental process manuals.

Administering the HR processes for all employee lifecycle activities including joiners, leavers, transfers, maternity and leaves of absence.

Examined and Recognized new efforts to identify new processes to improve quality, reduce costs, and increase margin. Assisted in budget preparation / reconciliation and other forecasting/planning activities.

Prepared of Bids, Pre-qualifications, Proposals and Tenders documentations for submission.

Created and Developed strong employee and client productivity level. Set up programme that identified, isolated, and eliminated work hazards within the premises. Established positive, productive and harmonious working environment through regular training and awareness.

Prepared confidential material for grievance and other personnel-related meetings. Researched and designed the company’s employee handbook.

Implemented new benefits programs, which allows employees to design their own benefit packages. Manage the pension fund contributory system, health management scheme and other benefits for staff.

Administrative / HR Officer 2006 – 2008

Graduate Assistant 2006 – 2006

Akebono Industrial Co Ltd

160 Sinari Daranijo Street

Victoria, Island.

ARCHIEVEMENTS AND FUNCTIONS

Developed budget estimates and justifications, made sure that funds are properly used in accordance with daily operating budget.

Managed the company’s PFA, HMO and other schemes and the company’s compensation and benefits portfolio for all staff.

Prepared payroll and other financial responsibilities ensuring all employees are paid promptly and correctly. Prepared minor accounts payables, OPEX with Admonfinancial software and other financial transactions.

Carried out routine administrative functions, recruitment and selections, and induction of new employees. Worked on employees’ data base to produce monthly reports as required by departmental operating standard. Advised and negotiated contracts, agreements, and making co-operative arrangements with clients and other agencies as duties may require. Done procurement and other inventories management.

Collaborated with personnel specialists in the field of OD in finding solutions to management problems which aroused out of changes in work process that have had an impact on jobs and employees performance.

Own and maintain background-checking compliance for assigned portfolio. Ensure complete paperwork for all employee transactions (on-boarding, personnel records and exit processes).

Assist HR managers in recruitment, salary actions, new hire engagement, exit process and any other duties related to employee services as needed. Provide day to day support for the HR Helpline to include query resolution and/or escalation as required.

Administrative Assistant 2000 – 2002

Patkevins Overseas Limited

2 international Airport Road,

Oshodi Lagos.

TRAINING / WORKSHOPS ATTENDED:

Institute of African Studies, University of Ibadan June 9th to June 13th 2008

Title: 2008 Capacity Building workshop on: “Facilitation, Negotiation, Mediation Skills and Early warning Systems”

Human Capital Associates July 9th to July 11th 2008

Title: “Making HR Practitioners Strategic Business Partners in the Organization”

Nigerian Institute for Training and Development March 29th 2010

Title: 2010 Learners Forum: “Leveraging on the Impact of Learning and Development for Business Survival in a Recessionary Economy”

Health, Environment & Safety Training: August 25th to 26th 2011

Lado Consulting Nig. Ltd

Institute of Professional Development Course, CIPM Nov. 13 – 14 2013

Title: Integrated Management Development

Grooming and Deportment Series October 2013

Title: Expected Behaviour in Business

Richmond Johnson & Horizon Hogs

7th Special Human Resource Forum, CIPM April 23, 2015

Title: Reframing Human Resource: Changing the Game of Human Resource

The John Maxwell Team – (Lara Ejizu) September 3 – 4, 2015

Title: 2 – Day Training Workshop on John Maxwell’s Leadership Gold; “Learning, Living and Leading”

Quramo Learning & Advisory October 10, 2016

Title: Workshop on Culture of Service Excellence – (Living The Brand in time of Recession)

Human Resources Managers’ Forum November 1, 2018

A Workshop on “What Investors Expect from The Human Resources Manager”

Organized by HOPESEA

COMMUNICATION SKILLS

Proven Interpersonal skill, team building, Leadership and Motivational skills

Effective verbal, written, listening and communication skills

Effective public relations and public speaking skills

Worked cooperatively with a wide range of personalities

Solid Excel knowledge/skills (ability to work with databases, create reports, use of formulas and perform quantitative and qualitative analysis).

MANAGEMENT SKILLS

A strong mindset for continuous development and improvement

Excellent organizational Skills, effective performance under pressure: strong decision – making and

multi tasking skills.

Negotiation, mediation and facilitation skills.

Supervisory and problem-solving skills.

Committed to harmonious working environment.

HR Administrative experience within a multicultural organization.

OTHER SKILLS ACQUIRED

Very proficient in MS Windows

Ability to work in a fast- paced, hectic environment, while providing support for top management team. Recognition of Staff Training and development.

Experienced and effective performance working with people of diverse cultures and background, and interacting with all levels of management and personnel.

Ability to manage calendars, plan meetings and special events.

Self-motivated, team player but ability to work independently with minimal supervision

LANGUAGES:

English, French, Igbo, Yoruba and Efik.

REFEREES

Mr Philip Ojiegbu

Emel Groups Nig Ltd

Ijora Causeway, Apapa

Lagos

Tel: 080********

Mr. Sule David

Akebono Ind. Co. Nig

263B Sinari Daranijo Str

Victoria Island

Tel: 080********

Prof Monsgr. Felix Adeigbo

Dept of Philosophy

Faculty of Arts

University of Ibadan

Tel: 080********



Contact this candidate