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Customer Service Key Account

Location:
Miami, FL
Salary:
48,000 k
Posted:
November 08, 2023

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Resume:

ANGELA MARIA BARAHONA PINEDA

Tel. 786-***-****

ad0x2z@r.postjobfree.com

PROFESSIONAL PROFILE

Professional with skills to work in highly effective work teams, with interest in development and implementation in commercial, digital, and advertising models with a high focus on customer service and sales closing skills.

SKILLS

Commitment and perseverance to work with orientation in obtaining goals and objectives that give value to organization, motivating, communicative, creative, with a high capacity for internal and external customer service, with extensive experience in the area of Marketing in digital platforms, print and distribution. Cold calling sales experience, a strong initiative and ability to work independently, experience B2B Sales LATAM.

EMPLOYMENT HISTORY

NEWLONG-LATIN (05-17-2021- Present)

Key Account - LATAM

Lead the sales team to meet and exceed company objectives, participating in recruiting, training of the sales force.

Identify and research potencial clients and maintain with old clients relationships.

Negotiate contract terms with with clients, prepare and submit sales contracts and invoices.

Responsible for managing the sales process to develop sales department effectiveness, coordinating meetings and visits to key account customers

Identify market opportunities and new category penetration for different segments, lead sales committee meetings, develop new and existing accounts in US-Latin America.

Create and execute effective go-to-market strategies, design a category strategy for customer type, identify opportunities within your category to optimize and maximize product performance

Analyze with the commercial team sales data, mitigate assortment gaps and market trends, develop and execute strong commercial strategies

Participate with merchandising, marketing, finance, supply chain, operations on design and pricing as well as forecasting.

Continuous follow-up of the offers sent to customers, in order to capitalize the closing of the sale, integral management of the sale, from the sending of the offer, follow-up, quotation of freight shipments with logistics agents, until the final closing of the sale.

OPSA GROUP -Centro América Honduras (08-01-2002- 9-15-2017)

Advertising Account Executive

Corporate Executive, Plan, design and coordinate sales advertising strategies, directed to each marketing channel, printed written newspapers ( La Prensa, El Heraldo, DIEZ ) or digital portals, sales execution according to each channel, generation and presentation of results to Sales Management.

Develop and maintain a direct daily relationship with advertising agencies and customers, through daily contact in this way establish 360 proposals that include all print media, digital, point of sales, generate revenue to the company and commercial value to the customer.

Identify new revenues to the company with tendencies to capitalize and develop new products or develop new markets, with support to the marketing area.

Elaboration of digital proposals, using the best practices of segmentation, geographic, segment, market, consumer preferences.

Participation in market research, merchandising in points of sales, segmentation in circulation of inserts according to specific target adapted to the needs of customers, marketing of digital platforms designed according to the launch of new products with each of the customers.

Elaboration and follow up of the sales budget by type of client according to target, coordinate corporate public relations for the different clients assigned portfolio.

Responsible for prospecting and customer loyalty, for the development of commercial proposals according to customer needs.

ACADEMIC FORMATION

AUTONOMA UNIVERSITY OF HONDURAS (UNAH)

Bachelor's Degree in Business Administration (1994-2000)

INTERESTS & ACTIVITIES

Participation in Digital Marketing Programs

Development of retention, public relations and customer loyalty programs LICENSES & CERTIFICATES

Program: Customer Service, taught by Servicie Quality ( 2005) Program: Effective Negotiations by Karrass Group ( 2009)

Program: Sales Planning, taught by Franklin Covey ( 2015) Program: Digital Media, taught by Mike Blinder Group USA ( 2017) Program: Digital Marketing, taught by Grupo OPSA (2018)

Program : Social Media, taught by CCI (2020)

LANGUAGES

Spanish 100%

English 80%



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