LAURYN CAMMON GRANT

www.linkedin.com/in/LaurynCammonGrant

347-***-**** ad0x2w@r.postjobfree.com

Dedicated and detail-oriented Human Resources and Training professional with ability to design and implement training programs that focus on promoting positive employee experiences. Adept at utilizing innovative learning technologies, and instructional techniques, designed to develop new hires and existing employees; while increasing knowledge, retention, and engagement. Handles sensitive and confidential information with utmost discretion.

Possesses impeccable organizational, administrative, and operational skills. Strong ability to effectively train and develop multiple associates simultaneously by incorporating 30/60/90 plans to ensure a comprehensive and structured approach to skill-building and performance improvement for the individual and the organization.

Tech savvy and motivated, with a strong customer care foundation, prepared to leverage customer care in any environment.

Volunteer: ATD Long Island Director of Membership Experiences and Onboarding

CORE COMPENTENCIES

Trainer, Management/Leadership, Interviewing, Onboarding, Talent Acquisition, Training and Development, Detail-oriented, Organizational Skills, Adaptability, Interpersonal Skills, Employee Experience Designer, Problem Solving, Confidentiality, Time Management, Data Analysis, Payroll, POS systems, MAC systems, Microsoft Office Suite, Google Suite, GERS software, Zoom, Microsoft Teams, Citrix, ADP, Learning Management Systems, VMware

WORK EXPERIENCE

Raymour and Flanigan, Yonkers, NY September 2020 -Present

Customer Care Manager/HR Coordinator

Utilizes various leadership skills and training styles for managing a team of 5 associates

Co-developer of an improved New Hire Customer Care Training Guide ensuring an efficient onboarding process

Interviews, hires, onboards, mentors and develops all associates

Partners with recruitment teams to improve interview processes and seek top talent

Trains multiple associates simultaneously using LMS platforms and conducts regular progress discussions to track their development

Coordinates 30/60/90 plans for all new associates ensuring rapid development and fostering their growth and success

Collaborates with Directors biweekly to oversee training projects and programs, identify knowledge gaps, and track progress of new LMS courses.

Maintains and manages associate payroll, benefit and performance information through ADP

Creates weekly team schedules and effectively manages calendar

Manages time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliation

Proficient in videoconferencing systems such as Zoom and Teams, Citrix and Microsoft Office Suite

Thrives in a fast-paced service environment while multitasking to provide exceptional customer service

Proactively resolves complex issues while maintaining composure and professionalism

Aeropostale, Bronx, NY May 2017 – October 2020

Cash Wrap Specialist

Promoted to Cashwrap Specialist in June 2019

Trained newly hired employees and collaborated with partners to identify knowledge gaps to provide targeted training

Interviewed candidates alongside hiring managers and assisted in onboarding processes

Managed cashiers during daily operations and preformed mid-day audits to ensure accurate cash handling and compliance

Supported store management in completing daily task and achieving operational goals

Handled sensitive credit card information following security protocols

Reviewed sales and activity reports to measure daily productivity and identify areas of improvement

Footaction, Bronx, NY February 2020 - March 2020

Cashier

Assisted customers at the register within a high-volume environment

Conducted mid-day cashier audits to maintain accuracy and compliance

Handled sensitive card information with confidentiality

Maintained cleanliness and presentation of the Cash Wrap area

Banana Republic, New York, NY June 2018 - August 2018

Brand Ambassador

Assisted customers with merchandise selection, styling advice, and completed their purchases via register/mobile device

Managed and maintained cleanliness of fitting room areas

Offered new and established customers with store credit card

Performed all closing procedures to restore store after hours, including cash handling

St. Brendan School, Bronx, NY June 2016 - August 2016

Office Manager/Administrative Assistant June 2019 - August 2019

Managed the main telephone line, directing calls to appropriate personnel

Prepared documents for signature and maintained an organized filing system

Scheduled appointments with prospective parents, coordinating calendars to ensure smooth scheduling

Oversaw mail deliveries and provided general administrative support

EDUCATION

Bachelor of Science in Criminal Justice

Monroe College, Bronx, NY

Honors: Summa Cum Laude GPA 3.9

AWARDS & PROFESSIONAL ASSOCIATIONS

Association of Talent Development, Long Island Chapter – Membership Board Member 2023-2024 term

LDI Emerging Leaders 2023 – Raymour & Flanigan

LDI Increasing Skills & Effectiveness 2023 – Raymour & Flanigan

LDI Performance Excellence 2022 – Raymour & Flanigan

Top Performing Customer Care Team 2022 – Raymour & Flanigan

Customer Care MVP 2021 – Raymour & Flanigan

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