JAMES JACKSON, JR.

**** ****** *** ***., #***, North Las Vegas, NV 89081

Mobile: 702-***-****

ad0x2t@r.postjobfree.com

KEY KNOWLEDGE & SKILLS

General Warehouse Operations

Common Business Practices

Logistics and Distribution

Team Leadership and Training

Inventory Management

Shipping and Receiving

Loading and Unloading

Forklift/Pallet Jack Operations

OSHA Safety Standards

Hand-Eye Coordination

Heavy Lifting Skills

Excellent Communication Skills

Customer Service Oriented

Strong Organizational Skills

Attention to Detail

Team and Individual Contributor

SOFTWARE PROFICIENCY

MS Word, Excel, and Outlook

ERP Software

CERTIFICATIONS

Forklift Operator Certified

AS 400 Certified

EDUCATION

COMMUNITY COLLEGE OF SOUTHERN NEVADA

Las Vegas, NV

Completed business-related courses

A self-motivated leader with high performance standards and a passion for customer service excellence. Excels at handling multiple tasks simultaneously in busy, fast-paced environments without compromising on quality. Quickly builds positive relationships to meet company goals and provide an optimal customer experience.

PROFESSIONAL EXPERIENCE

FED EX, Las Vegas, NV – 2019 to Present

Senior Service Agent (part-time)

Assist customers with FedEx shipments over the counter and via phone and computer

Call customers with packages on hold and pending pick-up

Provide accurate information and assistance to customers

Respond to customer inquiries in a polite and professional manner

Research and track customer packages when required

Prepare necessary documentation for inbound goods and transit air cargo movement

Organize packages for appropriate shipping methods

Maintain supplies and materials inventory

Perform administrative functions to maintain efficient operations

CLARK COUNTY SCHOOL DISTRICT, Las Vegas, NV – 2005 to Present

Logistics Specialist II

Perform complex tasks for Enterprise Resource Planning (ERP) and mail management systems

Train internal staff on all aspects of inventory and warehouse management for ERP and mail metering areas

Answer questions and resolve ERP distribution application issues

Route, document, and coordinate shipping logistics

Coordinate materials and equipment inventory to ensure the District is fully stocked

Track logistic materials and parts for proper allocation

Load and unload shipments using a forklift, hand truck, pallet jack, and electric cart

Prepare customer billing reports and maintain accurate records

Support multiple departments that include Warehouse, Purchasing, and Mail Service

Coordinate shipping activities to ensure compliance with OSHA regulations

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