Celeste Hess

Academic Support Specialist

Kingsport, TN 37663

ad0x1a@r.postjobfree.com

+1-423-***-****

Seasoned Academics Support Specialist with over 9 years experience in Academics. Detailed and methodical day-to-day assistance with students, faculty, and administration departments to provide the necessary educational needs to remain in compliance with our accreditation body. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Academic Support Specialist

Southeastern College - Kingsport, TN

September 2022 to Present

Worked daily assisting with student needs

Worked monthly audits for all 5 campuses to stay in compliance with all necessary documentation required for our accreditation

Worked reports to remain steadfast in assisting students with retakes of failed classes, paperwork required for counseling, and schedules for current and future terms Worked compliance reports for yearly reporting of student body with detailed information for each campus, each program, including demographics and details of complete student body Completed term schedules for all online courses for each year running currently through 2028 Created schedules for current students, audited all paperwork, uploaded and scanned necessary documents to remain in compliance with our accreditation body, as needed Worked reports that analyze all necessary information requested by our accreditation body throughout the year

Created documents for all campuses required for term information, training completions, and meeting minutes on a monthly and weekly basis for all conference calls, meetings, and accreditation purposes Worked with Sharepoint to create document folders to store all necessary documents needed for all campuses, staff, and faculty to gain access when needed Worked reports monthly to determine needs based on campus and student body count Worked chat rooms on our website to assist current students, previous students and possible students with all questions and provided assistance based on their needs Worked reports requiring data regarding all leads that are produced across all media platforms to ensure correct information is placed in the system

Assisted with work orders to correct errors in the system Re-Entry Coordinator

Southeastern College - Kingsport, TN

October 2019 to Present

Assisted with re-entry demographic students.

Assisted with setting up appointments to bring students back to the institution to complete programs. Assisted with newly inquiring students to assist with starting programs. Assisted with online chat programs to assist students with issues, answer program questions, and assist with booking appointments.

Worked daily call logs to contact former and new prospects to speak with them about scheduling appointments for re-entry or starting the programs. Worked daily with Academics Department to create term schedules, schedule students for upcoming terms, and assist with catalog additions.

Office Manager

Regional Allergy, Asthma, & Immunology Center - Kingsport, TN September 2019 to December 2020

Managed busy specialty clinic with office staff of 11 employees, 2 Physicians, and 2 Nurse Practitioners Managed schedules for all employees and maintained coverage for multiple remote offices Managed all payroll, timesheets, bonus pay, mileage pay, and benefit packages Implementation and training of new systems for scheduling, payments, and maintenance of patient information

Managed all social media accounts and created website with information based on clinical process Assisted with video creation for in room tablet use for information regarding treatment Managed all IT Department assistance with new systems, issues with any hardware or software, and constant scans for maintenance of PPI protection

Worked all contacts for referrals, scheduled all meetings with providers, and scheduled lunch and learns, training, and all certification renewals for all staff and providers Assisted with all training, payment for all CEU’s, conferences, updated documentation for Physicians and Nurse Practitioners

Created SOP’s for proper procedure compliance

Assisted OSHA officer to remain compliant based on proper rules and regulations

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Operations Manager

Aspen Dental - Kingsport, TN

January 2016 to September 2019

Supervised a team of two Dentists ( One MCD and One Associate )and eleven team members consisting of hygiene, dental assistants, PSR's, and Lab Technicians. Established project control procedures such as project forecasts and cash flow projections. Answered clients' questions about the purposes and details of financial plans and strategies. Trained new team members on applying due diligence procedures and regulatory mandates. Increased revenue by 20%.

Streamlined workflow.

Revised plans as needed to meet changing goals and requirements. Developed and implemented individualized dental care plans for patients. Continually maintained and improved the company's reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Reviewed customer survey information to prioritize areas of improvement. Assisted in resolving and satisfying client requests and internal operational issues. Established staff schedules and assignments based on facility needs and equipment availability. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.

Recruited, hired, trained and coached on average of three new employees per year. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

Interpreted and communicated new or revised policies to staff. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Responded to Patient Satisfaction Issues and followed through on disposition of patients.

Patient Service Representative

Aspen Dental - Kingsport, TN

July 2013 to January 2016

Assisted existing patients, as well as, new patients with their initial visit and subsequent visits Assisted with correctly identifying, verifying, and entering insurance information for payment Worked from check-in to check-out process on a daily basis to assist with flow of office

Worked reports and call list to assist with growth of patient base Worked with patients applying for financing, consulting for correct treatment, and posting finance payments

Assisted with office duties, which include, being placed in office manager role when needed Assisted with daily reports, call lists, and reports that effectively maximize schedules for preceding day

Worked in neighboring offices when requested assistance was needed Contacted patients and worked cases that involved personal, insurance, and health record information

Assisted with providing paperwork, patient files, and any pertinent information for referrals, medical releases, and EOB information

Worked opening and closing the office, processing deposit, and balancing monies daily

Effectively worked schedule to maximize and increase the flow of monies into the office from month- to-month

Assisted with daily incoming and outgoing packaging with UPS, USPS, and FedEx Trained and certified as Certified Second Consulter within less than 1 year of employment Interim Office Manager for a period of 8 weeks due to medical leave by existing Student Services Coordinator

Student Services Representative National College - Bristol, TN March 2008 to July 2013

Assisted students with Financial Aid, schedules, and student accounts Advised students with Financial Aid regarding Pell Grants, Stafford Student Loans, Private Education Loans, Grants and Scholarships, and matching grants due to Tuition Assistance Created schedules for upcoming terms, assisted with orientation, and assisted in scheduling interviews for possible faculty and staff

Assisted with yearly accreditations with collecting documentation, processing, preparing, and storing in SharePoint

Tracked AR reports for Financial Aid in conjunction with students accounts Completed all paperwork assisting students for enrollment and withdrawal Assisted former students with paperwork for future enrollment Handled AR reports and conducted conference calls with Vice President of Operations, in consecutive terms, regarding all student financial aid and paperwork Submitted all office orders and assessed all inventory Assisted with the Admissions Department when needed-worked initial appointments with prospective students. ADMINISTRATIVE ASSISTANT National College

Student Services Representative National College - Bristol, TN March 2008 to July 2013

Daily office skills to assist the director

Completed stipend requests regarding financial aid for students Assisted with newsletter and student services projects Worked with copier, fax, scanner, imaging, etc.

Handled check request via accounting department for bill payment resolution Switchboard operation and excellent customer service

Assisted in creation of schedules, maintained bookstore inventory, as well as, created master schedule for consecutive terms

Recorded meeting minutes for staff, faculty, and academic meetings Created letters for orientations, business luncheons, as well as, daily office memos Assisted director with office maintenance while away Coordinated events for students, staff, faculty, and business luncheons Worked with Human Resource department regarding placement of new faculty and staff into the payroll system

Coordinated all files, paperwork, transcripts, and documents for the entire student body, faculty, and staff Assisted with all documentation for yearly accreditations, which included, storing and preparing documentation, and placing all information into SharePoint. RECEPTIONIST/LEAD MANAGER

Student Services Representative National College - Bristol, TN March 2008 to July 2013

Assisted prospective students upon their arrival

Assisted with paperwork and guidance throughout the building Assisted student services department with any and all issues, paperwork, and activities Assisted the Admissions Department with prospective students contact, appointments, and interviews

Assigned new students to current Admissions Representatives for their initial appointments.

Customer Service Representative

AT&T Cingular Wireless - Johnson City, TN

June 2003 to March 2008

Assisted with customer service issues relating to wireless service Assisted with collecting outstanding balances, billing disputes, re-rating of monthly rate plans, technical issues, escalated calls with customer resolution

Trained new hires with learning problem solving skills related to customer service issues, collection best practices, and general professional phone etiquette Assisted with special projects regarding in-bound and out-bound collections

• Managed customer accounts

• Resolved customer issues

• Worked in the inbound call center

• Responded to inquiries and issues

• Responsible for troubleshooting applications

Credit and Collections Manager

Collections Inc. - Kingsport, TN

August 2002 to June 2003

Worked accounts placed within our company

120+ days aged accounts unable to be collected

Worked judgements and liens for collection of outstanding balances Assisted with payment plans, setting up monthly withdrawals to stay on track, and assisted with slow pay options for the court system

Worked daily call logs and assisted with in-bound calls for collection accounts Customer Service Representative

SPS - Gray, TN

March 1996 to August 1998

Assisted with skip tracing department searching for customers with outstanding balances without good contact information

Assisted with collections department in collecting on outstanding balances Assisted with customer service department during heavy call flow volume times to clean out phone queue Education

A.A.S in Business Administrative Management-Continuing NORTHEAST STATE COMMUNITY COLLEGE - Blountville, TN DIPLOMA in MEDICAL BILLING & CODING

NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY - Bristol, TN Skills

• Budgeting (6 years)

• Cost reduction (6 years)

• Data management (10+ years)

• Detail-oriented (10+ years)

• finance (4 years)

• Operation (3 years)

• Management (5 years)

• training (5 years)

• Inventory

• Inventory Control

• MS Office

• Microsoft Office

• Microsoft Word

• Operations

• Dental Office Experience

• Front Desk

• Live Chat

• Academic Advising

• Healthcare Management

• Financial Planning

• Event Planning

• Employee Orientation

• Microsoft SharePoint

• Communication skills

• Customer service

• Windows

• Typing

Awards

RECEIVED DISTINGUISHED EMPLOYEE AWARD

January 2011

RECEIVED DISTINGUISHED EMPLOYEE AWARD

February 2013

OM All Star

January 2019

Ranked in top 10 of the company with scorecard which includes target driven goals to meet with revenue, retention, and production

Certifications and Licenses

Driver's License

Additional Information

SKILLS

Budgeting and finance Self-motivated

Project management Strong verbal communication

Conflict resolution Extremely organized

Team leadership Data management

Staff development Team liaison

Powerful negotiator Process implementation

Finance background Startups and turnarounds background Sales background Superb time management skills

Budgeting and forecasting Organized

Performance evaluations Results-oriented

Cost reduction strategies Dependable

Unsurpassed work ethic Detail-oriented

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