Charlotte, North Carolina

Sina Richelle Mitchell ad0x0v@r.postjobfree.com 312-***-****

SUMMARY Solid planning and great organizational skills in coordinating each project from inception through. Well-disciplined

with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. I’m a

friendly, highly motivated, fast learning, detail-oriented individual with Multi-tasking capabilities. In addition, I’m loyal, reliable and

have excellent verbal and communication skills.

EDUCATION Chicago State University, Business Management 08/2010- 6/2014

PROFESSIONAL EXPERIENCES

Lead Dispatcher January 2017 – February 2022

Inpax Shipping Solutions – ATL / Charlotte, NC

Manage incoming job requests, assign jobs to drivers, and provide drivers with the ideal sequence to complete jobs. Communicate

with Mangers, CSR's and Drivers to assist with problem resolution, including customer service and operational staff. Researched and wrote up of all Transportation Service issues, assists with the scheduling of same-day add on transports. Assists with immediate

management concerns, Monitoring of all live transports and high priority carriers, oversees and monitors all dispatch agents daily job

tasks, backup assistance for all scheduling Coordinators. Handling of customer service related transportation complaints, assist with

Quality Assurance reports on vendors/drivers within network. Back up assistance for immediate network concerns and ensures all

transportation conversions are completed daily.

Customer Service Manager October 2014 – June 2017

Walmart - Woodstock, GA

Delivers excellent customer service and customer management at all times. Make customers aware of new offers on our food and

beverages. Maintain accurate stock control, including ordering, delivery checks, line checks & wastage. Also responsible for cash

management issues. Deal with customer’s complaints in a professional manner always adhere to all company policies and procedures and licensing laws. Work with other departments in ensuring that all customer related issues are attended to. Coordinate with the

management on the initiatives that help improve customer service. Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges. Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives.

Operations Manager June 2011 – October 2014

American Airlines – Chicago, Illinois

Recruit, select, train, assign, schedule, coach, counsel and discipline employees, Communicate job expectations; planning, monitoring, appraising and reviewing job contributions, Plan and review compensation actions; enforcing policies and procedures, Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends, Analyze process workflow, employee and space requirements and equipment layout; implement changes, Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulation, Meet or exceed operations labor budget expectations

Manage staff levels, wages, hours, contract labor to revenues, Communicate all operating policies and/or issues at department meetings

References Upon Request

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