Sales Executive Customer Service
Resume:
L A N G U A G E S K I L L S
MALAYALAM
ENGLISH
HINDI
TAMIL
Thiruvananthapuram, Kerala
*********************@*****.***
C O N T A C T
E D U C A T I O N
GOVT.HSS BHARATHANOOR,
KERALA,INDIA
2005-2007
HIGHER SECONDARY EDUCATION
GOVT.HSS BHARATHANOOR,
KERALA,INDIA
2005
SECONDARY EDUCATION
W O R K E X P E R I E N C E
Sales Executive with more than 10+ years of experience in the Retail domain is seeking a position in Customer Service/Office Management, while incorporating my
exceptional interpersonal and organizational skills, executing a wide variety of administrative duties. Sales Executive
APARNA V.R
P E R S O N A L D E T A I L S
DATE OF BIRTH : 28-05-1991
GENDER : FEMALE
NATIONALITY : INDIAN
MARITAL STATUS : MARRIED
PASSPORT NO : T8152671
LASHEEN JEWELLERY Co W.L.L,BAHRAIN 2023
Greeted the customers as they arrive at the store/ counter and asked them how they would like to be assisted. Provided the customers with information on prices and any associated discounts or deals.
Assisted the customers in making decisions to buy
jewellery pieces or sets and suggest alternatives and complementing.
Participated in regular product training sessions to stay updated on new collections and industry trends.
Contributed to inventory management by conducting stock checks, replenishing displays, and updating records. Prepare and submit billing to the customers.
Assist with administrative tasks as needed.
SALES EXECUTIVE
JASEENA GOLD PARK,KERALA,INDIA 2019-2022
Build and maintain relationships with key customers, identifying their needs and offering solutions.
Answered incoming calls, directed inquiries to appropriate departments, and provided information about store
products and services.
Handled customer inquiries, concerns, and complaints, promptly resolving issues to ensure customer satisfaction. Managed appointment scheduling and maintained the
store's calendar for consultations and events.
Collaborated with the sales team to ensure seamless coordination between reception and sales activities. Provide general information to visitors and clients, assist with administrative tasks, and support colleagues when needed.
RECEPTIONIST
THAJMAHAL FASHION JEWELLERY,INDIA 2015-2018
Assisted customers in selecting and purchasing jewelry items based on their preferences and budget.
Demonstrated exceptional product knowledge and
communicated the unique features and benefits of each item.
Lead customers through the buying process by boxing, wrapping and bagging their purchases.
Collaborated with the store manager to achieve sales targets and meet performance goals.
Provided personalized consultations to customers,
offering expert advice on jewelry selection,
customization, and care.
Collaborated with the design and marketing teams to create compelling product displays and marketing
materials.
SALES EXECUTIVE
BHIMA JEWELLERY,KERALA,INDIA 2011-2014
Provided pricing information according to weight (in cases of gold and silver jewelry) and processed cash and credit card transactions.
Educated the customers about warranties and guarantees of sold pieces and ensure that all documentation is included with the bagged product.
Built and maintained a loyal client base through
exceptional customer service and personalized product recommendations.
Implemented effective follow-up strategies to nurture client relationships and drive repeat business.
Sent out thank you notes to customers and kept them in the loop regarding new arrivals.
SALES EXECUTIVE
C E R T I F I C A T E S
2D ANIMATION
DATA ENTRY
MS OFFICE
E X P E R T S K I L L S
QUICK LEARNER
ABILITY TO WORK AS TEAM OR
INDEPENDENTLY
ABILITY TO WORK IN RAPIDLY
CHANGING ENVIRONMENTS
EXCEPTIONAL CUSTOMER SERVICE
AND RELATIONSHIP-BUILDING
ABILITIES
Contact this candidate