TA-TANICA COOPER-CRUZ Fayetteville, NC *****

Cell: 717-372=1990

ad0wyo@r.postjobfree.com

COMPUTER EXPERIENCE

Performs technical work in the installation, modification and

maintenance coordination of automated information systems (AIS),

micro/mini personal computers, router and switches Local Area Network (LAN), Ethernet,

operating systems, hubs, Printer Servers VPN remote access into

different ports, ordering Parts for field technicians, troubling

shooting Internet Content Filtering-Websenes, Vulnerability

Scanning-Foundstone, Enterprise Wireless Windows XP/7 operating

systems, Microsoft Office Suite (2003/2007/2010), and in PC setup and

repair. Cisco WLC, WCS, and Aps, Windows AD-Group Policy, Certificate

Services, HTML, Ms Excel database, Ms Dos, Word Perfect 5.1, 6.1,

Lotus 1-2-3, NT 3.51, Word Processing, Spreadsheet, Windows 95, 2002,

Accounting, Accounts Payable and Receivable and Billing., Quick Book.

Provided customer service to users who have questions or problems

acquire and maintain current knowledge of the system to provide

accurate solutions to users' research, resolve, and respond to

questions received via telephone calls, email, faxes, and callbacks in

a timely manner.

Employment

Bond Transit

Independent Truck driver

July 2022 to present

D-N-B Express LLC

Owner operator

April 2018 to Present

Fayetteville, NC

Herbrucks Poultry ranch

OTR regional truck driver

April 2017 –March 2017

Chambersburg, PA

CR England

Otr truck driver

January 2015 September 2015

Chambersburg PA

J.b hunt Transport

Intermodal truck driver

September 2015 to February 2017

Chambersburg, PA

OHL Logistics

Customer Service

July 2014 to December 2014

Chambersburg, PA

Processing BOL for inbound and outbound shipments setting up appointments for different carriers verifying purchase orders for shipments to the receiver to be processed.

GDC Global Data Consultants

Computer Analyst help Desk

November 2013- JULY 2014

Chambersburg. PA

Trouble shooting computer issues from software to hardware issues, switches, and routers, contacting clients to resolve each help desk ticket on Wyse terminals, printer, laptops.

Highmark Computer Operations (Contract Job)

IT Specialist

Harrisburg, PA

February 2011 to January2014

Harrisburg, PA

Responded to trouble calls telephonic ally, in person or via SMS

Remote Control, ascertained cause of problem or failure and furnished

solution or devising alternate solution for hardware/software

systems. Performed technical work in the installation, modification and

maintenance coordination of automated information systems

(AIS), micro/mini personal computers, Local Area Network (LAN),

Ethernet, operating systems, hubs, Printer Servers, Radio Frequency

(RF) operations and gateways troubleshoots to determine potential

cause(s) of reported problems. Resolved problems related to hardware

components. Tested new and/or upgraded hardware components for

compatibility with existing desktop and workstation configurations.

Kept senior IT Specialists informed regarding installations, quality

of software, customer satisfaction, etc

Rite Aide Corp. (Contractor)

Help Desk Specialist

Camp hill PA

August 2009 to February 2011

I Provided technical assistance and training to systems users.

Responds to users' requests for assistance by phone and in person.

Installed and modifies personal computer and network hardware and

software. Diagnoses hardware, software, and operator problems and

takes remedial actions or recommends procedural changes. Installed and

configured peripheral equipment such as monitors, keyboards, printers,

and disk drives. I loaded and configured operating systems and

applications such as word processing, database, and spreadsheet

programs. I have knowledge of employer's stand-alone and networked

personal computers and related peripheral equipment, and of commonly

used stand-alone and networked applications.

Harrisburg School District (School District Closings)

Harrisburg, PA

Instructional Classroom Teachers Aide

December 2005 to July 2009

Assist the teacher(s) in preparing materials, teaching aids, bulletin boards and equipment for direct instructional activity, including locating, copying, collating, distributing, and/or grouping materials supporting instructional activities planned by the teacher. Schedule space for specialized instructional programs and coordinate the arrangement of equipment, desks, tables, chairs, and activity areas. Examine short-and long---term unit plans prepared by the teacher and anticipate the need for specific supplies and materials

Assist the teacher in preparing for changing curriculum to meet the needs of students with diverse cultural and socio---economic backgrounds, learning styles, and special needs. Confer with teacher on progress of students.

Professional Responsibilities

Demonstrate initiative in the performance of assigned responsibilities. Follow attendance, punctuality and other qualities of an appropriate work ethic. Ensure adherence to good safety standards. Model and maintain high ethical standards. Keep supervisor informed of potential problems or unusual events. Use effective, positive interpersonal communication skills. Respond to inquiries and concerns in a timely manner. Serve on school/district committees as required or appropriate. Follow federal and

Navy Department of Defense (contractor)

February 2004 to December 2005

Carlisle PA

Computer staging setting up software onto computers and setting up desktops and laptops with routers and switches, downloading classified information.

Cingular Wireless, (layed off )

Customer Service Sales

January 1998 to February 2004 Harrisburg, PA

Upgraded hardware components for

compatibility with existing desktop and workstation configurations. Complete service in all areas of responsibility. Travel to different store locations, Delaware, Lancaster, Harrisburg, Philadelphia, Lebanon I would travel were I was needed.

EDUCATION

AAA Truck Driving School

Harrisburg PA

January 2015 to Feb 2015

Colorado technical University (Online)

Colorado Springs.

Major : criminal justice

January 2013-

ACADEMY OF MEDICAL ARTS AND BUSINESS

HARRISBURG, PA

Professional Certification in computer programming

Minor in Computer Science

September 1991 August 1993

DAUPHIN COUNTY TECHNICAL SCHOOL

HARRISBURG, PA

High School Diploma in Distributive Education and Marketing

June 1991

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