Customer Service Representative

JACQUELYN M. STEPHENS

**** ******* **. *******, ** 75043

Email: ad0wy0@r.postjobfree.com/ Ph: 214-***-****

PROFESSIONAL SUMMARY

Service oriented professional with 10+ years of experience in providing exceptional customer service via phone, email and face to face interaction. A quick learner with distinguished soft and analytical skills, acquired through education and years of work experience. WORK EXPERIENCE

Restoration Hardware- Dallas, Texas November 2022-Present

-Scheduling associate

-Provided customer service to elite clientele with luxury furniture deliveries

-Utilized excel/Microsoft Word/ data –entry process with accessing routing information to accommodate.

Genpact- Richardson, Texas July 2021-August 2022

Customer service representative, fraud/ loan specialist for Goldman Sachs

− Processed fraud/non fraud claims with Goldman Sachs apple card clients

− Provided Apple card information to clients through chat and phone calls

− Assisted with website guidance, and providing payment and loan term information and options

− Processed project loans for Greensky Goldman Sachs

− Assisted customers with financing, interest, and plan options.

− Calculated Interest, loan terms, and payments to customers. Planet Home Lending/ Robert Half - Irving, Tx October 2020- March 2021 Customer service representative, Mortgage counselor

− Provided loan information for home mortgages to clients

− Calculated payments and payoff dates

− Answered phone calls, sent email information

− Interpreted documents and loan terms

Securus Technologies-Plano, TX January 2020-Mar 2020 Customer service representative

− Providing Information for the technology within prison facilities.

− Managing the accounts/books for funds submitted to those incarcerated.

- Managed government payments for tickets, probation etc.

− Researching and educating the loved ones of incarcerated Individuals on state and Facility guidelines.

− Kept accurate logs and documentation, conveying messages and information in writing and/or via e-mail to both Securus management and customers. GEICO Corporate Office - Richardson, TX Sept 2014 to April 2019 Licensed Auto Insurance Agent

− Studied insurance industry, coverages, state laws and more, to test and become a licensed insurance agent for the state of Texas. (Texas Property and Casuality)

− Handled over 50 inbound and outbound calls per day providing thorough insurance advice, and coverage counsel to policyholders based on their specific needs & state laws.

− Responsible for knowledge of coverage, benefits, and underwriting.

− Multitasking efficiently daily.

− Demonstrated teamwork by coaching and assisting new employees in training, while meeting required goals and metrics.

EDUCATION

Associate of Arts, Collin College, Plano, TX Dec 2016 SKILLS

− Strong verbal, and written communication skills

− Detail oriented with the ability to multi-task efficiently

− Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word)

− Ability to work well with a team or independently

− Experience in customer service, negotiation, and conflict resolution

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