A highly talented administrative professional and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Extremely accurate and organized with strong skills in scheduling, medical billing/coding, database management, document preparation and creating a warm, welcoming atmosphere for clients. Strives in fast-paced environments performing regular and recurring duties independently without supervision. Proven team player with the ability to work with people at all levels of a corporation. Detail-oriented self-starter with excellent oral and written communication, interpersonal, organizational and multi-tasking skills.

Highlights

Remarkable ability to retain a large variety of information and interpret it to various public, strong multi-task and performance level of clerical duties with speed and accuracy without supervision. Strong interpersonal communication and organizational skills. Recognized as a leader with strengths in project management, administration and business development. Excellent communication skills proven by the ability to lead and interact with people from diverse backgrounds.

Metro Government Davidson County Nashville, TN 2014 – Present

Administrator- Metro Finance Department

Reviewing accounts payable transactions.

Processing utility account transactions including monitoring accuracy of charges.

Processing account receivables including billing, collecting, and depositing revenue.

Maintaining department Petty Cash Fund.

Processing and auditing procurement card transactions.

Reconcile fund balances and process journal entries.

Processing requisitions in I-Procurement.

Processing of in-town and out-of-town travel documents.

Investigate problems with various financial transactions and reporting questionable items to management.

Implementing various procedures, explaining to staff and vendors, responding to inquiries.

Preparing reports in Excel, Access, and PowerPoint as directed by supervisory staff.

Maintaining files based on records management guidelines.

Communicating with Metro departments on various issues.

Other responsibilities as directed by management staff.

World Wide Medical Center Services Tampa, Florida 2013 – 2015

Medical Records Specialist

Efficiently enter file information into the HME software program after receiving it from the authorization department

Perform initial organization of the file, bill patients for the delivered products and arrange for patients to receive ongoing supplies

Ensure the systemization of the work completed within the department

Quickly submit all claims to the insurance company via electronic submission, paper submission or fax

Develop procedures to increase the efficiency of numerous areas including filing and organizing billing customer service records to increase the ability to effectively retain/recover documents, reports and records

Thoroughly prepare all supply labels for the warehouse to improve warehouse organization and productivity

Responsible for executing all billing/insurance changes to patients’ accounts

Everest University Tampa, Florida 2004 – 2013

Registrar: 2005 – 2013

Interacted with an assigned team of registrars to ensure transcripts were properly processed, attendance was posted correctly in the campus VUE system and final grades were accurately displayed in student records

Fully assisted a variety of program directors including those for business, paralegal, criminal justice, medical insurance billing and coding, medical assistant, massage therapy and nursing studies with students’ schedules ensuring all pre-requisites were previously met

Utilized extensive knowledge of program codes, pre-requisites and medical terms in order to complete scheduling tasks

Prepared and produced daily reports via email for review by the Regional VP, Campus President and Program Directors regarding student population, drops and attendance violations

Supported the university by conducting numerous internal/external audits to successfully renew ACICS accreditation

Spearheaded various projects such as inputting start/end dates for university degree programs and aligning paperwork with SEVIS to allow international students to attend the university

Administration -Vanderbilt Social Work Dept.: 2005 – 2010

Retained a friendly and professional attitude when responding to patients based on their needs.

Completed payroll, direct deposit, ordering supplies, accounts payable and receivables with customer care.

Served as a liaison between departments heads financial representative to guarantee forthcoming students met all requirements to attend the university

Complied with all guidelines and successfully maintained the university quota for enrolling impending students

Maintained employee files through the Vanderbilt Medical Center filing systems.

DSW – Charlotte, North Carolina 2002 – 2004

Merchandise Store Manager

Developed and implemented sales support strategies to improve business growth and revenue by 15%

Answered and educated the customers on all products/packages ensuring the best fit for their needs

Exceeded all personal and corporate sales quotas on a continuous basis and increased sales by over xx%

Provided excellent customer service to clients which increased retention and repeat sales by over xx%

Provided outstanding and professional customer support: achieved a record xxx% customer satisfaction rating

Increased revenues and sales contacts through social interaction and persistent follow up

Mentored/managed sales representatives in the company to ensure productivity and growth

DSW Nashville, TN 2000 – 2002

Data Entry/Process/Provisioning Specialist

Quickly and efficiently retrieved customers’ accounts for research and provision

Provided exceptional customer support by processing and entering orders into the database to activate customers’ landline telephone service

Responsible for adding/removing customers’ phone features and suspending telephone services when necessary

Additional Credentials

Technical Skills

Education

Microsoft Office: Word, Excel, Outlook, Power Point; Campus Vue, SEVIS (University Systems)

Pierce College, Tacoma, WA: 2005, Business

Master’s degree – Social Work

Volunteerism

Feed The Homeless Turkey Drive and Toys for Tots

Ms. Corporate America Nashville TN

References: Available Upon Request

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