Post Job Free

Resume

Sign in

Customer Care Guest Service

Location:
Mumbai, Maharashtra, India
Posted:
November 07, 2023

Contact this candidate

Resume:

CURRICULUM VITAE

JAYWAL SHANKAR GOUNDER

ad0wwn@r.postjobfree.com

Mobile : +919*********

Profile:

A challenging and performance oriented individual is highly motivated also able to command respect and credibility through the projection of a professional image. Deep knowledge of three languages English, Tamil and Hindi.

Key Skills:

• Operational Management and maintenance of excellence in customer care

• Allocating resources, both human and material, to maximize performance and efficiency

• Planning, organizing and coordinating special social events

• Ensuring compliance with Health & Safety and Health & Hygiene legislation

• Identifying and following up potential business opportunities

• Stock Management, rotation, replenishment and stocktaking. The main responsibilities of the above roles included:

• Responsible for all inventories, beverage, crockery, stock, consumables and equipment. Also to submit accounts on daily and monthly basis

• Responsible for authorization of all requisitions on daily basis

• Inputting daily spot checks and inventories into the IT system

• Recognizing returning guests; extending a professional warm welcome and fond farewell, to promote guest satisfaction

• Fully responsible for guest service, drinks, food, and high standards within assigned Captains outlets

• Ensuring any guest complaints were handled promptly, met with the highest standard, and followed up as required

• Training new staff, requesting relief staff, carrying out staff appraisals and reward programs as appropriate

• Responsible for all staff to follow grooming, hygiene, and service standards

• Trained staff in standard operating procedures, and suggestive and upselling techniques

• Planned special promotions in order to generate increased revenue CAREER EXPERIENCE:

BARTENDER at CAFE MONZA

Presently working for CAFE MONZA as Bartender from 2019

BARTENDER at SLIP DISC LOUNGE BAR

(From May 2010 to January 2018)

BARTENDER at Salt Water Grill Restaurant at Mumbai

(From September 2008 to February 2010)

WAITER at Zenzi (Lounge bar Fine dine, Torch Hotels Pvt. Ltd. Mumbai

(From June 2006 to August 2008)

EDUCATIONAL QUALIFICATION:

S.S.C Higher Education from Maharashtra Board Mumbai PERSONAL DETAILS:

Name : Jaywal Shankar Gounder

Address : Pawan Dhara Building, B wing, Flat no -302, Plot no.10, Sector-17 Kamothe, Navi Mumbai 410209

Date of Birth : 15th February 1984

Sex : Male

Marital Status : Married

Height : 5 ft. 8”

Nationality : Indian

Languages Known : English, Hindi

C.D.C : INDIAN CDC valid till 2032

Passport No. : R2732559 valid till 2027

(Signature)

Jaywal Shankar Gounder



Contact this candidate