Administrative Assistant Customer Service
Resume:
Sophia Love
Acworth, GA *****
ad0wwc@r.postjobfree.com
Experienced administrative assistant/project manager with loads of personality, and an independent can do it attitude. Self motivated and dependability are two of the attributes I’d bring to your team. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
PSI/Intertek - Kennesaw, GA
April 2021 to September 2023
Maintain communication with clients via email and phone providing updates on various projects; building and maintaining relationships with clients
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Preparation of project documents, assembling proposals and maintaining office electronic files
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Correspond with numerous internal Intertek-PSI offices throughout the U.S. for proposal and project updates via email and phone
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Project set up in Intertek-PSI's internal management system; data entry for numerous projects per day
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Prepare and review invoices per project budget specifications
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Work willingly with manager and assistant manager for daily and weekly assignments
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Accurately maintain excel spreadsheet database with client, project and budget information
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Respond to emails/return phone calls in timely manner
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Occasional front desk reception responsibilities
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Complete internal Project Management training
Project Coordinator II
Supplies on the Fly - Kennesaw, GA
January 2019 to March 2021
• Customer service representative/Project Coordinator for large accounts
• Maintain excel spreadsheets
• Contact vendors
• Track orders
• Manage large accounts for sales agents
• Email spreadsheets and recap updates
Email Customer Service Representative
Anthem Blue Cross BlueShield - Columbus, GA
June 2017 to December 2018
• Assists agents and brokers via written communication.
• Responds to inquiries involving commissions, legislation, product information and policies.
• Meet call center metrics on a daily basis.
• Coordinates mailings and fulfillment requests.
• Assists in broker road shows.
• Provides reports to brokers.
• Works on special projects.
• Responsible to answer calls from multiple lines of business and respond via email
• Provided assistance to clients
• Answered emails and assisted insurance application statuses Tier 1 Technical Support Chat
Apple - Atlanta, GA
May 2015 to February 2017
• Assist clients with technical solutions
• Troubleshoot and diagnose technical issues
• Assist in setting up electronic devices
• Customer service via chat
Prior Authorization Coordinator
Chrysalis Health - Lauderhill, FL
March 2012 to January 2015
• Responsible for verifying and obtaining authorizations as required by insurance companies dependent upon the plan coverage for all patients.
• Contacts patients for updated insurance information, where applicable and coordinates with the Financial Counselor information needed for all patients.
• Special emphasis for patients who are non-covered or under insured.
• Prepared reports of daily activity as requested for management.
• Performs financial reviews and calculations based upon information received from the insurance company.
• Clerical/data problem resolution related to the patient's medical record, authorization and billing issues.
• Data entry/spreadsheet maintenance
Call Center Associate
Sprint - Norcross, GA
January 2011 to February 2012
• Open and setup new phone carrier accounts
• Sell new phone carrier plans
• Adjust existing phone carrier plans
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities. Education
Associate in Information Technology in Information Technology Southern New Hampshire University - New Hampshire Estates, MD January 2019
Associates in Business Management in Business Management Griffin Technical College
2007 to 2011
High School Diploma
Mount Zion Christian Academy
2003 to 2006
Skills
• Word processing
• Microsoft Windows
• Typing
• Google Docs (10+ years)
• Process improvement
• Account management
• Network Support
• Assistant manager experience
• Computer operation
• Research
• Front desk
• Microsoft Word
• IT Support
• Project management
• Medical records
• Administrative experience
• Technical support
• Software troubleshooting
• Desktop Support
• Salesforce
• Maintenance
• Insurance verification
• Operating Systems
• Medical terminology
• Sales
• Live chat
• Clerical experience
• Communication skills
• Project coordination
• Computer networking
• Customer service
• Help desk
• 10 key calculator
• Medical Billing
• Microsoft Excel
• Telemarketing
• Data entry
• Customer Support
• English
• Microsoft Outlook
• Computer literacy
• Mac OS
• VoIP
• Troubleshooting
• Microsoft Windows Server
• Microsoft Exchange
Certifications and Licenses
Driver's License
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