Call Center Customer Service/Trainer
Resume:
To whom it may concern,
I am very interested in obtaining a remote position with your company. Enclosed please find my resume for your review.
You will find my job qualifications necessary contained in my resume. However, I would like to mention that I am available for immediate employment. I am also exploring the job market to obtain a position with a company that will appreciate my skills and willingness to work eagerly with other people. I can definitely offer you longevity.
Frankly, all I need to prove my abilities and show my willingness to learn is an employer in need of an employee who is reliable, hard worker and who has a strong work ethic.
I would like very much to schedule an interview where we can discuss my enthusiasm and qualifications for a position with your company. I can be reached at the address and telephone listed on my resume.
Thank you for taking the time to review my resume. I look forward to talking with you.
Sincerely,
Lisa Jackson
Lisa Jackson-Smith
8794 SVL Box, Victorville CA
ad0wvs@r.postjobfree.com
Summary
Customer focused, results oriented professional with twelve years’ experience in progressively responsible positions including Management of large call center office of associates ranging from 50-300. Customer-service oriented with proven ability to provide team-spirited leadership for maximum productivity. Skilled at communicating effectively to attain company goals as well as meeting office objectives. Employs excellent leadership and multi-tasking strengths. Proficient at developing employee work performance by implementing training classes to enhance performance and success.
Skills & Abilities
Competencies include:
Supervision, training and career coaching, Multi-tasking/workload management
Creation/delivery of reports and presentations Research and analysis/spreadsheets
Call-center operations services/call handling
Absence Administrator/long term/short term disability cases/absence tracking system.
Initiate actions to insure optimal response times and service levels, handled escalated calls and approved credits
Analyze team and individual statistics, prepared reports, devise and implement incentive programs to improve stats while maintain objective and performance.
Provide performance coaching and implement strategies for career development
Provide solutions to software and routine hardware issues
Train team and peer supervisors on new products and services and policies
Point of contact for Office Manager, assisted with training and scheduling
Pulled and facilitated reports for area Directors and to President of LiveSource
Experience
July 27, 2003 – February 13, 2015
Analyst Resource Management, Verizon Livesource Communications
Competencies include:
Supervision, training and career coaching, Multi-tasking/workload management
Creation/delivery of reports and presentations Research and analysis/spreadsheets
Call-center operations services/call handling
Absence Administrator/long term/short term disability cases/absence tracking system.
Initiate actions to insure optimal response times and service levels, handled escalated calls and approved credits
Analyze team and individual statistics, prepared reports, devise and implement incentive programs to improve stats while maintain objective and performance.
Provide performance coaching and implement strategies for career development
Provide solutions to software and routine hardware issues
Train team and peer supervisors on new products and services and policies
Point of contact for Office Manager, assisted with training and scheduling
Pulled and facilitated reports for area Directors and to President of LiveSourceAccomplishment #2
Computer Skills
Microsoft Word, Excel, Uniforce, EMPSX, Absence Tracking System
Education
Del Paso High School
Graduated June 1986
Student of the year award
CERTIFICATE: COMPUTERIZED ACCOUNTING
1999 - 2000
MPC College, Walnut, CA, US
Certificate in Computerized Accounting.
TRAINING COURSES
I have initiated several voluntary courses through Verizon website that provides VZLearn courses to enhance my
Knowledge in many different areas of the business. These courses are:
Communicating with Professionalism and Etiquette
Building Shareholder Value
Code of Conduct: Integrity In Action
Fruits of Integrity: Building Trust at work
Moving and getting around in Microsoft Excel
VZLearn Manager Training
Microsoft Word Online Course
There are several courses through the 13 years of being employed at Verizon that I have completed to enhance my
Knowledge in all aspects of the business.
Contact this candidate