Terence R. Williams

**** *. ******** **. ********, AZ 85377

973-***-****

ad0wui@r.postjobfree.com

Account Support Professional

Dynamic, results driven sales support professional with consistent track record of exceeding customer retention goals and associated KPI’s. Tenacious at assisting in building new business, securing customer loyalty and forging strong relationships with internal and external business partners.

Key strengths:

●Customer satisfaction focused • Excel Power User

●Inbound/outbound support specialist • Sales support centric

PROFESSIONAL EXPERIENCE

GAP Intelligence, San Diego, California

Customer Relationship Manager (January 2016 – November 2022)

●Support Sales team with GAP Intelligence Solutions suite of products into various markets: Manufacturing, Retail, OEM, and e-Commerce sectors.

●Negotiate and launch API based Data Feed solutions by linking KPI data between GAP’s data warehouse and various platforms and portals.

●Partner with consumer electronics industry and provide valuable business intelligence solutions and insightful data.

Buyers Laboratory, Hackensack, NJ

Operations Specialist (February 2014 to January 2016)

●Salesforce.com lead, generate dynamic reporting to team members throughout national territory. Electronics industry focused, ensure aggressive sales targets are met/exceeded.

●Grew partnerships and developed new opportunities by working closely within all organization levels.

●Team member of Salesforce.com roll out team as well as advisor for Simon-Kutcher and McKinsey business process reorganization.

●Coordinated sales targets quotas throughout tenure; averaged more than 350% growth and earned multiple awards in recognition of performance.

Wurth USA, Ramsey, NJ

Customer Service Rep (April 2010 to June 2013)

●Bridge gap between sales/marketing/operations ensuring timely delivery of reporting data and materials.

●Proactively forged top of line sales goals with Sales team and Executive management by consistently evaluating pricing/product and promotional materials

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Samsung Electronics, Ridgefield Park, NJ

CPFR member (April 2006 to August 2010)

●Collaborative Planning and Forecasting team lead. SAP Business Warehouse Power User. Excel reports focused to ensure accurate and timely sales reports to National team members. Utilize NPD demand planning and reporting data to gain edge against the completion.

●Lead with strong presentation skills during industry trade shows.

EDUCATION:

Graduated Ramapo College Mahwah, New Jersey

Bachelor of Science, Marketing/International Business Major

University of Vermont

Data Science, Information Systems Development

CERTIFICATIONS:

Certified Digital Imaging Architect

Holden Solution Sales Certified

CEDIA

Citrix Solutions Certified

SAP Business Warehouse Certified

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