melissa St.cyr

Darby, PA *****

ad0wsy@r.postjobfree.com

+1-267-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

TSI - Transworld System, Inc - Fort Washington, PA April 2022 to Present

Contacting responsible parties in an attempt to collect a debt. Customer Service Representative

Pennsylvania Department of Health - Philadelphia, PA September 2021 to Present

Placing outbound calls to positive covid-19 cases scripted as well as cold calling, collecting/ entering confidential information for the Pennsylvania Department of health. Also providing guidance on updated quarantine protocols, close contact information and isolation guidelines. Talent Care Advisor

Kelly Educational Services (School District of Philadelphia) - Philadelphia, PA August 2021 to Present

Greeting and recruiting potential hires to become substitutes as well as paraprofessionals in the school district of Philadelphia. Assisting them with the on boarding process with getting their clearances and sending them I-9 . Once all is complete I hire them in our system and get them working. As a talent advisor I handle all issues including but not limited to incidents with substitutes, updating their personal information and registering them for school district emails which is referred to as the "drop",payroll issues,entering and processing sick time as well as paper time cards. NRCMA

CMA Certified Medical Assistant

University of Pennsylvania Health System - Philadelphia, PA August 2020 to Present

Certified Medical Assistant, Hahnemann Hospital Phila PA Hahnemann University Hospital - Philadelphia, PA

January 2018 to Present

Greeting patients in a courteous, prompt manner, front desk registration: scheduling appointments for pre admission testing. Performing KEG'S and venipunctures, collect patient data and verifying insurance and preparing charts for next day appointments.

Cerner EMR system

Personal Care Attendant

Private Duty - Philadelphia, PA

January 2016 to December 2018

Assisting patients and disabled clients with daily activities including bathing, cooking and cleaning. Responsibilities included proper administration and documentation of medications, breathing treatments, colostomy care, tracheotomy and catheter care. Medical Assistant

Registrar Women's Wellness Center - Philadelphia, PA Greeted and registered patients. Submitted charges for billing and timely payment. Acted as a liaison between physician and patient by preparing physician office and exam rooms, logging physician into EMR systems and charting patient vital signs, chief complaints, HPt, medication reconciliation and allergies. Administering vaccinations and venipuncture as well as assisting physician with minor office procedures such as IUD removals and insertions, wart removals, medical Botox prepping etc.

Education

Associate's degree

Skills

• Vital Signs (10+ years)

• Patient Care (10+ years)

• Injections (10+ years)

• EMR (10+ years)

• Venipuncture (10+ years)

• Botox Experience (3 years)

• Phlebotomy (10+ years)

• Cerner (10+ years)

• Triage (10+ years)

• Managed care (10+ years)

• Typing (10+ years)

• Windows (10+ years)

• Epic (10+ years)

• Medical Office Experience (10+ years)

• Anatomy Knowledge

• Employee Orientation

• Customer service (10+ years)

• Documentation review

• Medicare

• Home care

• Patient service

• EMR systems

• Laboratory Experience

• Hospital Experience

• Insurance Verification

• Collection specialist (10+ years)

• Sales

• Customer service

• Financial services

• Telecommunication

• Analysis skills

• Communication skills

Certifications and Licenses

NRCMA

First Aid Certification

Certified Medical Assistant

CPR Certification

AED Certification

CCMA Certification

BLS Certification

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