Candace Daramola

**** ********** **. ************, ******* 46234

ad0wso@r.postjobfree.com

317-***-****

Processing/Operation Center Team Leader Indianapolis, IN City of Indianapolis Marion County Community Corrections July 2021-Present

• Mentoring the Call Center Specialists and Processing Specialist

• Answering questions for both staff members and clients.

• Working with multiple systems such as SRS, OIS, CMS, POR, OMS, ITK, Mycase, and Inmate lookup etc.

• Ensuring that all staff submit proper documentation for each client/victim into the correct systems.

• Daily contact with courts/facilities when necessary via email, or phone inbound/outbound.

• Assisting with interviews for staffing. Assisting with New Hires.

• Serving Warrants as needed/Assisting with out of county warrants

• Attending workshops, seminars, orientations, and staff meetings as required.

• Collaborate with different facilities to merge services that can better assist offenders.

• Liaison between facilities to ensure housing for clients.

• Making sure that both Processing and Operation Center Specialist have completed IRAS Interators.

• Acting as the front-line supervisor of the Call Center and Processing as needed.

• Monitoring staff progress and performance. While conducting training to staff as required.

• Assisting in the review and approval of violations/memos/court correspondence.

• Assisting with yearly policy review making sure all polices are reflecting current standards.

• Problem solving credit time for offenders EPRD.

Monitor/Operation Center Specialist Indianapolis, IN City of Indianapolis Marion County Community Corrections May 2017-July 2021

• Monitoring over 500+ High Risk Offenders electronic alerts assigned to Case Managers daily.

• Conducting inbound and outbound calls as protocol.

• Researching and investigating each client whereabouts to ensure program compliance.

• Serving as a Senior Night Monitor when low staffing.

• Training new hires to learn each task per policy as an Operation Center Specialist.

• Keeping all Policies Updated for the Operation Center Department.

• Scheduling Offenders out to permissible locations provided program guidelines permit.

• Contacting the client and/ or victims, criminal justice partners by researching and investigating all alerts

• Submitting/Filing Violations/Warrants in a promptly manner.

• Assisting law enforcement when needed.

• Corresponding with Case Manager via email and phone about specific information for each client.

• Attending team meeting, yearly trainings, voluntary seminar or trainings.

• Making sure all calls and interactions are documented the system.

• Reporting all important information to Team Leader and Supervisors. Professional Experience

Correctional Officer/Sergeant Indianapolis, IN

Indiana Women’s Prison/ Indiana Department of Corrections October 2013- April 2017

• Main Control Officer assists supervisor in appropriate administration of security related operations (key control, count locations, answering phones, sally port, shakedowns, searches, inventory, equipment maintenance, radios, security systems, etc.)

• Safely assigning in and out weapons for trips and perimeter officers.

• Conducting bed moves for each offender, intake and release of Offenders, sending documentation/nightly reports out to upper management via phone and email, running IDACS system etc.

• Handgun/Trip Officer- escorting offender on and off facility grounds to other facilities as well as emergency medical trips.

• Escort offenders to and from various locations on facility grounds for food, medicines, work assignment, and recreation

• Patrolling the perimeter ensuring the staff, offenders, and facility are always safe and secure.

• First responder/Cert Team- Responding to all emergencies or situations that may occur on the facility grounds in a timely manner enforcing all facility policies and procedures.

• Mentoring offenders on a daily to ensure they are on the correct path as well as following safety regulations.

• Monitor assigned areas at various intervals for security of offenders.

• Manage offenders in various work details including general clean-up of institutional grounds and buildings.

• Keep records and make reports on such matters as offender’s movements, activities, and rule violations.

• Searches of visitors for possible unauthorized items.

• Making sure that all trainings are up to date.

Customer Service Representative Indianapolis, IN

Stericycle January2012- July 2014

• Working with multiple systems designed for different events.

• Working multiple events at once such as medical, food, appliance and car recalls etc.

• Making sure that all training for each event were current.

• Help train new hires for each event that the company secures.

• Making sure each call is documented properly in multiple systems for each event.

• Responding to emails and calls for quality control purposes

• Monitoring calls as a part of the Quality Assurance Team to ensure new hires are up to company standards

• Conduct routinely customer care interactions and telephone answering service calls and is adept at providing good telephone etiquette, listening skills and empathy.

• Assisting customers with complaints and questions, give customers information about products and services, take orders, and process returns

• Maintains customer confidentiality as needed and required by HIPPA bi laws. General Operator/Quality Control Indianapolis, IN

Hologic/Temp services 2011-2012

• Assembling varies size needles for breast cancer and other cancers.

• Conducts tasks in accordance with Good Laboratory Practices.

• Demonstrated strong peer to peer communication skills as well as possessing the ability to effectively communicate inter- departmentally and with management.

• Ability to work independently with moderate supervision on increasingly complex projects.

• Assessments of technical issues for risk and impact to product and customers.

• Performs experiments to support investigations or other studies to support product sustainability. Level 3 Technician Indianapolis, IN

Bright Point/Temp service 2011-2011

• Soldering wires to mother boards of multiple devices such as phones computer and, headphones.

• Performing silver braze and soft soldering.

• Soldering small parts that are handheld that test radio frequency.

• Reading blueprints and work instructions.

• Cross training in machine shop while helping in areas needed.

• Performs variety of tasks such as counting, cleaning, returning gauges and fixtures, transferring of parts

• Downloading and erasing various programs

• Quality Control

Soldering Technician Indianapolis, IN

First Call Temp Service 3M 2009-2011

• Soldering wires to mother boards of military head gear.

• Working on assembly line to make and package ear plugs.

• Performing silver braze and soft soldering.

• Cross training in machine shop while helping in areas needed.

• Measuring equipment to maintain close tolerances as determined by blueprints or routers

• Select proper parts, fixtures, solders and method to assemble parts to blueprint specifications

• Quality Control

Security Officer/Loss Prevention Indianapolis, IN

U.S Security Associates 2007-2009

• Watch for irregularities, such as any facility security breaches.

• Keep accurate detailed documentation for security records.

• Provides escorts as necessary.

• Assist loss prevention team.

• Patrol the perimeter of each facility.

Northwest High School -Student Indianapolis, IN

2001-2005

• Graduated

• Business and Finance and Music Directory

Recipient of the 2006 Indianapolis Black Alumni Council. Inc Scholarship

• Mayor Performance Award

• APPA Conferences Certificates

• Employee of the Month Award 2021/2022/2023 (MCCC)

• IRAS Certificate

• Undercover Management Certificate

• Federal Grant Writing for Tribal Communities Certificate Education

Awards and Certificates

• Officer Health, Wellness, and Trauma Informed Leadership Certificate

• Cell Phone Investigation Techniques Certificate

• Effective Communication and Motivational Strategies Certificate

• Improving Community Supervision with Four Mindset Shifts Certificate

• Community Correction Education Certificate

• Community Correction Reform Certificate

• Changing Perceptions Through Persuasive Communication Certificate

• S.O.G.I.E for Justice Involved Individuals Certificate

• Your Attitude Determines Your Success Certificate

• Bullet Proof Minds Certificate

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