Call Center Team Member

Wichita, KS ***** 316-***-**** ad0wpx@r.postjobfree.com

JILLIAN FIELDS

Reliable worker that pays attention to detail and has time management abilities to successfully multitask in fast-paced environments. Focused worker who assists fellow employees in completing tasks.

PROFESSIONAL

SUMMARY

SKILLS Verbal and Written

Communication

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● Cleaning Techniques

● Guest Experiences

● Food Safety Measures

● Customer Interaction

Company Policies and

Procedures

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● Account Updating

● Complaint Resolution

Customer Relationship

Management

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● Sales Forecasting

RESTAURANT TEAM MEMBER 05/2022 to Current

McAlisters Deli, Wichita, KS

CALL CENTER REPRESENTATIVE 06/2023 to 09/2023

Tailored Remodeling, Wichita, KS

WORK HISTORY

● Greeted guests pleasantly and answered menu questions.

● Arrived to work in uniform and presentable in appearance to meet restaurant standards.

● Operated register to process payments and collect cash payment for order totals.

● Used cash registers and calculators to prepare bills, accept payments and make change.

● Cultivated warm relationships with regular customers. Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

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● Trained new employees by demonstrating tasks and coaching during daily activities. Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

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Supported sales efforts by suggestively upselling food items and increasing check averages.

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● Served food and beverages promptly with focused attention to customer needs. Resolved customer complaints promptly and professionally to maintain positive reputation.

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● Used slow periods to restock supplies, ice, trays, and delivery bags. Worked with POS system to place orders, manage bills, and handle complimentary items.

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SALES REPRESENTATIVE 08/2021 to 12/2021

Hollister.Co, Wichita, KS

● Responded to customer calls to answer questions about products and services. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

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● Placed outbound customer service or customer satisfaction calls to follow up on issues. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

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Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

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● Educated customers on company systems, form completion, and access to services.

● Investigated and resolved customer inquiries and complaints quickly.

● Responded proactively and positively to rapid change.

● Maintained up-to-date knowledge of product and service changes. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Helped customers locate products and checked store system for merchandise at other sites.

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● Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.

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● Managed returns, exchanges and refunds in accordance with store policy.

● Answered customer questions about sizing, accessories, and merchandise care. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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● Provided positive first impressions to welcome existing, new, and potential customers.

● Solved customer challenges by offering relevant products and services. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

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Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

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Andover Central High School, Andover, KS

High School Diploma, 05/2022

EDUCATION

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