Pryscilla Duran

United States – ad0wol@r.postjobfree.com – 949-***-****

Professional Profile

Experienced professional with 10+ years in project management, business operations, information technology, product support & analysis. Adept to compile, ingest & disseminate large amounts of complex data across content types to develop a clear understanding & successfully manage various initiatives from end-to-end. A self-starter evidenced by the proven ability to identify needs & recommend effective solutions to implement & grow business with practice of integrity, honest & uncompromising work ethic.

Core Qualifications & Strengths

• Operations Planning

• Project Management

• Data visualization & reporting

• Business process management

• Excellent written & verbal communication skills

• Strong knowledge of Salesforce, CRM & revenue

reporting tools

• Familiar with network design, configuration &

administration

• Business requirements

• Highly collaborative & experienced working closely with key stakeholders, cross-functional teams

• Strategic decision making & problem-solving skills.

• Meeting facilitation & presentations

• Extremely organized & efficient

• Documentation & training

• Process improvement certified

• Vendor management

Work History

HR Project Coordinator / Temporary Associate, 6/2023 to 6/2023 Suna Solutions, Advantage Solutions – Remote

• Participated in a 2-week litigation project by conducting a network audit to identify arbitration agreement files for a designated list of company employees.

• Gathered data to review for completeness & documented all findings.

• Successfully compiled & provided data for 3000+ files to the company’s internal legal department by the end of the project deadline.

HR Project Coordinator / Temporary Associate, 1/2023 to 5/2023 Suna Solutions, DENSO Products & Services – Long Beach, CA- Remote

• Conducted a comprehensive audit & analysis of the company network to identify all employment related data collected from time of application to termination, identified the reason for collection, storage of all data, access & permissions of the data, & retention periods, to ensure full compliance with California privacy rights laws, California Privacy Rights Addendum (CPRA) & the California Consumer Privacy Act (CCPA).

• Proactively identified potential security risks & implemented effective strategies to mitigate them.

• Led risk assessment & management processes to ensure compliance with industry standards to protect confidential data.

• Worked closely with all internal department managers, Local IT & North American HR IT managers, as well as the external cyber security team to identify areas for improvement & implement process changes.

• Reviewed existing regulations & developed new ones to ensure alignment with industry standards to secure confidential data & published to the company document repository.

• Leveraged 10+ years of project management experience to efficiently secure network & protect confidential data, resulting in 100% compliance with California privacy regulations. Independent Contractor, 12/2022 to 1/2023

Independent Contractor – Newport Beach, CA

• Assisted in setting up, organization, & configuration of desk top computers with company network, website, databases & email.

• Merged various user account profiles to Microsoft Office 365 for easier access & use.

• Generated online documentation containing website links, usernames, passwords, & other company contact information for future reference & use.

• Granted access & permissions for remote & local employees. Ensured compliance with data security protocols & access permissions.

Operations Planning Associate, 12/2021 to 12/2022

Hyundai Capital, Commercial & Mobility Services – Irvine, CA

• Provided technical expertise & skills in the development, implementation & solutions of new processes, systems, & mobile apps to support various product lines.

• Conducted daily & bi-monthly system checks to ensure data accuracy & to minimize service interruptions. Utilized analytical & technical skills to perform detailed analysis of system performance & identify any potential areas of concern.

• Ensured proper functioning of systems & databases, resolved issues & responded to access requests.

• Managed & delegated incoming requests within the department queue to ensure timely support, solutions, & escalations where required.

• Monthly data analysis & validation to ensure accuracy of invoices, data, & revenue. Leveraged analytical & problem- solving skills to detect & resolve discrepancies in data.

• Developed & maintained scorecards, dashboards, & widgets to identify & report on product performance issues & status. Utilized data analysis & visualization tools to gain insights into product performance & identify potential issues.

• Lead governance efforts by documenting standards, operational policies & procedures & program training materials. Coordinated communication among teams to ensure smooth & efficient operation, accuracy of data, & compliance with security protocols.

• Facilitated communication between Field Sales Rep. Teams, Accounting, IT, external Vendors, & Executive Management to enable the growth of product programs, processes, & systems.

• Spearheaded, tracked, reported, & distributed status & findings for an Acquired Reconciliation project, resulting in the successful reconciliation of $27,000.00 in unapplied cash for 10 New York dealerships. Developed & implemented a project plan with dashboards & widgets, restructuring & completing the project ahead of schedule in 3 months.

Data Integrity Analyst, 11/2018 to 12/2021

Alcon Laboratories, Data Integrity Team – Lake Forest, CA

• Performed weekly data audits by extracting, importing, & querying data to compile & generate a cumulative audit report for further analysis.

• Utilized analytical skills to identify anomalies, discrepancies, & potential issues in data. Implemented corrective measures as necessary.

• Ensured installed products were managed according to policy, to proactively manage the install base & guarantee synchronization of all items across each system & recognize revenue.

• Fostered & maintained open lines of communication across all business units to drive collaboration & guarantee precise and prompt case resolution.

• Identified business requirements pertaining to the case audit process as well as various internal department processes to develop & publish policy & desktop procedures.

• Collaborated with internal & international teams to develop test use case scenarios as needed.

• Served as the SME for data integrity. Guided & supervised UAT across teams for different projects.

• Contributed to the global Salesforce Lightning project, chosen to represent the US sector in design, testing, & implementation of the database. I utilized my knowledge of data security protocols to ensure data integrity & accuracy. Collaborated with international teams to develop & implement database solutions, resulting in improved performance & efficiency.

Project Manager Assistant/ Independent Contractor, 08/2018 to 11/2018 Rhonda Valles Inc. Apparel Engineering & Mfg. Consultant – Costa Mesa, CA

• Conducted warehouse audits to generate documentation & develop a matrix of all inventories within the apparel storage locations.

• Worked closely with the Mfg. Consultant & warehouse employees to determine their day-to-day work routines, operational inefficiencies, & needs.

• Analyzed & organized data to create an organized system for tracking & management of all inventories.

• Ensured accuracy of data & compliance with security protocols. Project Manager, 10/2017 to 06/2018

AdvantMed, Project Management Team – Santa Ana, CA

• Managed & maintained strategic relationships with clients & key stakeholders to ensure successful onboarding of all projects.

• Allocated all resources to successfully coordinate multiple government medical record audit projects, developing tailored project plans to provide transparency of objectives, milestones, timelines, deliverables, & status throughout the project lifecycle.

• Facilitated routine meetings between clients & internal executive teams to report project status updates.

• Presented, configured & trained clients on the client portal as well as configured each client by product & chase logic within the internal company portal.

• Well versed with all product measures & guidelines to ensure accuracy, & proper data file validations to successfully meet target SLA requirements & customer expectations.

• Ensured proactive transparency, communication & awareness for all executive management teams on a global scale & 24/7 working environment to ensure quality results within budget & timeline. Process Improvement Analyst, 01/2016 to 08/2017

CalOptima, Process Excellence Team - Orange, CA

• Led & implemented multiple Medicare & Medicaid projects focused on eliminating non-value-added activities to reduce costs & improve operational inefficiencies.

• Collaborated with internal stakeholders & subject matter experts to gain comprehensive understanding of various processes within the organization, resulting in successful identification & resolution of issues.

• Carried out end-to-end process documentation, workflow diagram development, weekly initiative schedule updates, bi-weekly communication, & distributed status report proposals regarding open initiatives.

• Developed & implemented KPI’s to monitor performance of implemented processes.

• Conducted data gathering, root cause analysis, & performance trending & served as a resource by providing guidance, training, & recommendations to internal staff on process changes.

• Created & standardized the organization's first Desktop Procedure Template, to drive the usage & standardized throughout all departments.

Sr. Project Coordinator/Program Manager, 04/2013 to 12/2015 OptumRx, Clinical Services/ Implementation Team- Irvine, CA

• Oversaw marketing material production from initiation to delivery, utilizing tools to align project design goals & strategies.

• Analyzed & identified areas for process improvement, providing status reports to executive management teams.

• Successfully coordinated, implemented, & launched various ongoing department programs within timeframe, scope & budget.

• Tracked, completed & captured status of all department programs within the internal department timeline.

• Served as a liaison to interface for all parties: internal, external & member interactions.

• Played an active role in the development, UAT, penetration testing & implementation of new programs & database platforms as needed.

Certifications

• Lean Six Sigma - Green Belt

Computer Proficiency

• Microsoft Office 365: Project, Visio, Word, Access, Excel, SQL, SAP, OneNote, Power Point, Adobe, Outlook, OneDrive, SharePoint, Pega, CRM platforms, NAVEX, Bitrix, Salesforce, ServiceMax, Salesforce Lightning, SOFA, Right Fax, ECG Quick Connect, AS400, Book2, MicroStrategy, Arriba, Teams, Cisco Jabber, Mass Editor (Google Extension), Tableau, Oracle, Lotus Notes, Jira, ServiceDesk Plus, Health Connect, PayLink, Daybreak, Qualys, Varonis, sFTP protocols, API interfaces.

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