Customer Service Human Resource
Resume:
DYAN LOGAN
CONTACT
ad0woe@r.postjobfree.com
LAS VEGAS, NEVADA 89110
SKILLS
•Skilled Multi-task
•Public Relation Skills
•Human Resource Skills
•Managerial and Judgment Skills
•Light Accounting Skills
•Problem Solving and Team Player Skills
•Telephone and Customer Service
•Chrome, Microsoft, Word, Power-point and all office equipment
CAREER OBJECTIVE
I am a conscientious individual with years of office and customer service experience along with knowledge of front desk office and willingness to work flexible schedules. I am well trained in prioritizing office work, and this includes interaction with customers both over the telephone, via technical devices, and in person along with overall customer service attributes. I possess managerial skills through prior employment experiences. I have been a full and part-time manager in various positions including Human Resource Services relating to medical, legal, insurance, and employment-related matters for over 10 years. I believe through my years of professional experience and many years of higher education if given the opportunity, I would be a valued employee.
EXPERIENCE
February 2006 - January 2017
Manager
Wine and Roses, Jazz Supper Club, Inc, Denver, CO.
January 2000 - January 2006
Owner, Manager
The Tavern, Aurora, CO.
•Aided in operations and management of restaurant/lounge, hired employees, managed register cash/receipts, inventory and restocking of liquor and food supplies
•Maintained a high customer service appearance in order to gain customer's appreciation of the establishment which also helped to boost sales and repeated customer return
•Scheduled various live local and international performances
•Maintaining proper inventory restaurant and liquor inventory for daily sales
•Reason for leaving, Owner passed, family decided to close location due to their out of state residence.
January 1995 - January 2000
Owner, Office Manager/ Paralegal
John Mosby, Law Firm, Denver, CO. CO
•Prepared documents for Court Hearings, scheduled interviews, account receivables and managed client retainer fees and deposits
•Managed attorney meetings and calendar while assisting in preparation for trials opening, closing and oral arguments, arbitration and all other office duties
•Resigned due to personal reasons, (parent's illness).
January 1993 - January 1995
Emergency Room Secretary
Childrens Hospital, Denver, C0
•Later transferred to Medical Specialty Unit)
•As an administrative professional I admitted patients in the emergency room, processes patient paperwork, manages billing and provides customer support to patients visiting a hospital emergency room
•As a Registrar, I was often well-organized, quick-thinking and excellent communicators
•This position involved managing patient paperwork, validating insurance, responding quickly to medical emergencies and explaining forms, wait times and insurance policies to patients
•Although as an ER registrar I was not a clinical medical provider, my position required me to play a key role in keeping hospital operations running a smooth as possible to allow medical professionals to administer the needed assistance to patients
•In the Specialty Unit, transcribed doctor's notes, scheduled appointments/meetings maintained patient files for upcoming appointment and followed up with parents regarding concerns or issues
•Resigned for below position.
Human Resource Manager
Childrens Hospital, Denver, CO.
•This position entailed recruiting, training and supervising staff
•Managing budgets, payroll and benefits
•Planning menu options, ensuring compliance with licensing and safety guidelines which required telephone communication and organization
•Including but not limited to contact with customer relationships
•Responsibilities included overseeing all administrative functions, Maintaining Liquor Board requirements, including monthly tax (state and federal), ordering products/supplies and delegating everyday responsibilities
•Reason for leaving: – due to move to Las Vegas, NV.
EDUCATION
Expected graduation May 2025
Doctoral Program in Doctor of Philosophy in General Psychology Candidate
Grand Canyon University, Phoenix, AZ, US
January 2021
Master of Science in Mental Health and Wellness
Grand Canyon University, Phoenix, AZ
December 2020
Bachelor of Science in (Degree) Counseling w, Alcohol and Drug Dependency
Grand Canyon University
May 2005
Certificate in Clinical Medical Assisting
Concord, 9500 Federal Blvd. Denver, CO
CERTIFICATIONS
•Paralegal - Certificate
•Collegiate Scholarship Member Certificate
REFERENCES
John Mosby — John Mosby, Attorney At Law
Owner - Law Firm Employer
ad0woe@r.postjobfree.com
Roni Lynne — Wine & Roses, Inc.
Owner Employer
ad0woe@r.postjobfree.com
Ryan Long — The Tavern
Owner Employer
ad0woe@r.postjobfree.com
Virgil Carr — Radio Station Owner
Owner Employer
ad0woe@r.postjobfree.com
VOLUNTEER EXPERIENCE
June 2010 - July 2017
Transitional Program
Denver Rescue Mission, Denver, CO
Also aided in areas such as Emergency Services
.
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