Customer Service Social Media
Resume:
Lindsay Baverman
***************@*******.***
Cincinnati, Ohio 45213
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
EXPERIENCE
SENIOR BRAND DIRECTOR
Younique
Cincinnati, OHIO
February 2016 - Present
Attracted and built relationships with over 500 women and men via social media and empowered them to start their own businesses.
Provided product and business training and mentorship to over 500 brand ambassadors worldwide.
Achieved top 1.8% in the company in first nine months while leading other teammates.
Created daily, weekly and monthly marketing strategies and incentives for social selling across multiple platforms.
Overachieved sales and leadership targets on a yearly basis resulting in incentive rewards.
CUSTOMER SERVICE EXECUTIVE
Nordstrom
Cincinnati, OHIO
October 2009 - July 2010
Provided exceptional personal shopping service to 25 clients, including one on one attention with kids with tactile defensiveness, as well as regular daily customers.
Performed all set up and launch activities related to the store grand opening.
Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
SALES ASSOCIATE
Pottery Barn Kids
Cincinnati, OHIO
September 2006 - October 2009
Built relationships with potential customers by providing helpful advice on product design and selection of materials for over 100 nursery and kid bedrooms.
Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
SALES REPRESENTATIVE
Dale Carnegie Training
Cincinnati, OHIO
January 2004 - June 2005
Sold Sales Advantage and Dale Carnegie Course to Mid-market enterprise companies across Cincinnati and Northern Kentucky Tri-State area.
Taught Dale Carnegie 6-week curriculum to clients within territory.
Generated leads and maintained lists of prospective customers.
PHARMACEUTICAL SALES SPECIALIST
Prasco Labs
Cincinnati, OHIO
January 2002 - December 2003
Cold-called potential customers to build long-term relationships in order to meet and exceed daily sales quota.
Identified key decision maker within pharmacy to sell generic pharmaceuticals.
EDUCATION
BACHELOR OF ARTS (B.A.) IN COMMUNICATIONS
University Of Cincinnati, Cincinnati, OH, US, US
Dec 2001
SKILLS
Client Relationship Building
Training and Coaching
Interpersonal Communication Skills
Leadership
Team Building
Sales Execution
Active Listening
Customer Consulting
Conflict Resolution
CERTIFICATIONS
Dale Carnegie Sales Advantage Course
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