CHRISTOPHER A.

ATONGWE

ad0wnb@r.postjobfree.com

678-***-****

Douglasville, GA 30134

SKILLS

Communication (verbal,

listening, and written).

Interpersonal skills.

Statistical Analysis

Internet/Research

Fast learner

Customer Relations/Rep

Transactions control

Loan analysis

Product Education

Marketing

Strong analytical and

problem-solving skills

Analytical and Critical

Thinking

Risk Management

Inventory management

Good team player

PROFESSIONAL SUMMARY

Organized and dependable result oriented self-driven business executive with over fifteen (15) years of supervisory experience in finance and commercial

organizations. Versatile Operations Supervisor, successful at taking on routine and complex business challenges with resourceful and creative approach. Willingness to take on added responsibilities to meet team goals. Led personnel by coaching and training to boost

performance, improve customer relationship, drive

operational growth, and manage risk.

Recognized as motivated, challenge driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

WORK HISTORY

DHL-Ecommerce - Domestic Sorter

12/2022 - Current

Inbound operations management

Educate and coach associates.

Identified issues, analyzed information, and provided solutions to problems.

Learned new skills and applied them to daily tasks to improve efficiency and productivity.

Prime Associate

05/2021 - 12/2022

Receive and put away inventory.

Get customer orders ready and pack them up.

Load boxes into trucks for shipment

Use scanners to read bar codes on products.

View prompts on screens and follow the direction for some tasks.

MS Windows Office Tools

(Words, Excel, Publisher,

Power point)

Consultations and conflict

Resolutions

EDUCATION

University of Dschang

BSc: Agribusiness Economics

NIBM

Chennai • 2020

Master of Business

Administration (MBA)

CERTIFICATIONS

State Licensed Life Insurance

Agent Georgia Department of

Insurance

NMLS PE Course Completion and

Compliance

Linux Training

Anti-Money Laundering (AML)

American-Amicable Life Insurance

company Texas

Economics of Money and Banking

COLUMBIA UNIVERSITY

Firm Level Economics

University of Illinois

Digital Competition in Financial

Services Copenhagen Business

School

Splunk Data Analyst and Reporting

Splunk Enterprise

Diploma in operation

Management ALISON

Micro finance Expert United

Nations Capital Development Fund

(UNCDF)

Procurement and Logistics The

Chartered Institute of Logistics and

Transport

Troubleshoot problems.

Ensure product meets quality requirements.

SITEL - Customer Service Representative

05/2022 - 11/2022

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Recommended products to customers, thoroughly

explaining details.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Cultivated customer loyalty, promoted repeat business and improved sales.

Used company troubleshooting resolution tree to

evaluate technical problems and find appropriate

solutions.

Rural Investment Credit - General Inspector

04/02012 - 11/2020

Developed strategies that improved performance, productivity, efficiency, and profitability of the Institution using departmental organizational setup.

Key roles include:

1. Controlled all departments in the Head Office and Branches on: Policies, Procedures and regulations and their effectiveness in financial operations.

2. Focal point for External controls and Audits (State and Monetary Authorities)

3. Led control missions to branches for control and audit of banking and non-banking operations.

4. Coordinated, Supervised, and trained the production unit comprising the Human resource, Marketing, Non-banking, and ICT departments for better output in operational realization. 5. Underwrite loans originated from Branches.

6. Reduced 20% operational cost by negotiating pricing and fees with suppliers and service providers while ensuring continuation and enhancement of services.

7. Produced a five-year Business Development Plan 2020 – 2024 8. Negotiated and signed sub-agent contracts and organized training for.

Cobranded prepaid Visa cards with UBA Bank

Mobile money operations with Telephone Network

Operators

Insurance banking products with Prudential Beneficial General Insurance

International remittance services (RIA, World Remit, Western Union)

9. Set up annual compliance training on AML and anti-terrorist financing across all branches.

10. Established a risk cartography from various operations and proposed solutions for mitigation.

LANGUAGES

French

Full Professional

English

Native

.

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