Customer Relations Life Insurance
Resume:
CHRISTOPHER A.
ATONGWE
***********@*****.***
Douglasville, GA 30134
SKILLS
Communication (verbal,
listening, and written).
Interpersonal skills.
Statistical Analysis
Internet/Research
Fast learner
Customer Relations/Rep
Transactions control
Loan analysis
Product Education
Marketing
Strong analytical and
problem-solving skills
Analytical and Critical
Thinking
Risk Management
Inventory management
Good team player
PROFESSIONAL SUMMARY
Organized and dependable result oriented self-driven business executive with over fifteen (15) years of supervisory experience in finance and commercial
organizations. Versatile Operations Supervisor, successful at taking on routine and complex business challenges with resourceful and creative approach. Willingness to take on added responsibilities to meet team goals. Led personnel by coaching and training to boost
performance, improve customer relationship, drive
operational growth, and manage risk.
Recognized as motivated, challenge driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
WORK HISTORY
DHL-Ecommerce - Domestic Sorter
12/2022 - Current
Inbound operations management
Educate and coach associates.
Identified issues, analyzed information, and provided solutions to problems.
Learned new skills and applied them to daily tasks to improve efficiency and productivity.
Prime Associate
05/2021 - 12/2022
Receive and put away inventory.
Get customer orders ready and pack them up.
Load boxes into trucks for shipment
Use scanners to read bar codes on products.
View prompts on screens and follow the direction for some tasks.
MS Windows Office Tools
(Words, Excel, Publisher,
Power point)
Consultations and conflict
Resolutions
EDUCATION
University of Dschang
BSc: Agribusiness Economics
NIBM
Chennai • 2020
Master of Business
Administration (MBA)
CERTIFICATIONS
State Licensed Life Insurance
Agent Georgia Department of
Insurance
NMLS PE Course Completion and
Compliance
Linux Training
Anti-Money Laundering (AML)
American-Amicable Life Insurance
company Texas
Economics of Money and Banking
COLUMBIA UNIVERSITY
Firm Level Economics
University of Illinois
Digital Competition in Financial
Services Copenhagen Business
School
Splunk Data Analyst and Reporting
Splunk Enterprise
Diploma in operation
Management ALISON
Micro finance Expert United
Nations Capital Development Fund
(UNCDF)
Procurement and Logistics The
Chartered Institute of Logistics and
Transport
Troubleshoot problems.
Ensure product meets quality requirements.
SITEL - Customer Service Representative
05/2022 - 11/2022
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly
explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat business and improved sales.
Used company troubleshooting resolution tree to
evaluate technical problems and find appropriate
solutions.
Rural Investment Credit - General Inspector
04/02012 - 11/2020
Developed strategies that improved performance, productivity, efficiency, and profitability of the Institution using departmental organizational setup.
Key roles include:
1. Controlled all departments in the Head Office and Branches on: Policies, Procedures and regulations and their effectiveness in financial operations.
2. Focal point for External controls and Audits (State and Monetary Authorities)
3. Led control missions to branches for control and audit of banking and non-banking operations.
4. Coordinated, Supervised, and trained the production unit comprising the Human resource, Marketing, Non-banking, and ICT departments for better output in operational realization. 5. Underwrite loans originated from Branches.
6. Reduced 20% operational cost by negotiating pricing and fees with suppliers and service providers while ensuring continuation and enhancement of services.
7. Produced a five-year Business Development Plan 2020 – 2024 8. Negotiated and signed sub-agent contracts and organized training for.
Cobranded prepaid Visa cards with UBA Bank
Mobile money operations with Telephone Network
Operators
Insurance banking products with Prudential Beneficial General Insurance
International remittance services (RIA, World Remit, Western Union)
9. Set up annual compliance training on AML and anti-terrorist financing across all branches.
10. Established a risk cartography from various operations and proposed solutions for mitigation.
LANGUAGES
French
Full Professional
English
Native
.
Contact this candidate