Vera Johnson

Birmingham, AL *****

ad0wn8@r.postjobfree.com

+1-205-***-****

Authorized to work in the US for any employer

Work Experience

Account Associate (FEMA)

VXI Global Solutions - United States

August 2022 to Present

Assist applicants with questions about their registration for disaster assistance. Update applicants information to get assistance. Use multiple systems through FEMA disaster programs available through homeland security. Trained in Homeland Security programs for disaster assistance. Contract was temporary through the United States Government. Answered multiple calls with excellent customer service skills.

Mac Tier 1 Technical Advisor

Kelly Services - Birmingham, AL

August 2021 to July 2022

Helped troubleshoot Apple devices as far as forgotten passwords, filing insurance claims, answer calls professionally and in a timely manner. Fixed i Mac, mac books and iPads. Troubleshoot by making devices are working properly. Troubleshoot hardware and software issues with iOS devices. Use data entry to ensure each case was properly entered into the system. Used step by step directions from searching and locating solutions for each customer. Can type up to 40 wpm. Followed companies security polices to ensure customers personal information was not being shared. Took high volume amounts of calls. Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns. Use resource documentation for reference and the automated and training tools provided to deliver exceptional customer service to each customer. Unarmed Security Officer (PRADA)

EDGE SECURITY SERVICES - Hollywood, CA

August 2019 to October 2019

Patrol and monitor activities on the premises regularly to discourage criminals and ensure the environment is safe and secure. Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over. Control the entrance and departure of employees and visitors. Provide detailed reports on daily activities and any accidents that may have occurred to management.

Unarmed Security Guard

US SECURITY SERVICES - Los Angeles, CA

January 2016 to April 2016

Patrol and monitor college school grounds every hour on the hour. Signed visitors, employees, and students into the building. Check security doors throughout the campus. Answered multiline telephone to direct calls to appropriate department.

US DEPARTMENT OF THE ARMY

Medical Logistical Specialist

United States Department of the Army - Fort Stewart, GA July 2009 to May 2011

Perform inventory and financial management procedures, including ordering, receiving, and storing supplies. Conduct weekly update meetings and conference calls with commanders OF/OEF. Create programs to track medical parts and equipment through the Army RESET program. Perform quality control, property management and repair parts management. Keep accurate accountability records. Maintenance Management Specialist

US DEPARTMENT OF THE ARMY - Fort Riley, KS

June 2008 to July 2009

Analyze maintenance trends ton ensure efficient workflow is produced. Review incoming unit status reports to assess overall equipment readiness posture to identify maintenance problem areas. Review maintenance backlog reports at each level of maintenance, assess problems and provide written recommendations to correct or minimize problems identified to higher level of management as required. Analyze maintenance activities and make recommendations for improvement and changes in program operations and participate in evaluation of installation maintenance policy to assess impact on material readiness. Provide staff support and assist in developing new policy and in making policy and in making policy revision and develop implementing of regulations and procedures. Conduct demand studies in response to problems areas and special need to know situation to provide installation Maintenance Officer. Used WMM DOL, FIN LOG, WEBVLIPS, DoD EMALL, LIDB, LIW and any other logistical tools to maintain maintenance information and data.

HCI INTEGRATED SOLUTIONS, AMC

Property Management Supervisor

HCI Integrated Solutions - Fort Riley, KS

August 2007 to July 2008

Operate unit level computer and prepares all unit/organizational supply documents. Maintain automated supply system for accounting of organizational and installation supplies and equipment. Review and annotates changes to unit material condition status report. Post transactions to organizational and installation property books and supporting transaction files. Conduct and sign for equipment during initial inventories. Supervise personnel assigned to Inventory Team. Manage data in support of property accountability and other types reporting requirements. Prepare and submit data forms as necessary to support the movement, storage, transportation and property accountability of assigned equipment through supporting Property Book Team. Possess knowledge of standardized supply regulations, policies, procedures, or other written or verbal instructions relating to receipt and/or issue of property items. KSB, INC., AFSB-CE

Senior Maintenance Management Analyst

Headquarters Department of the Army - Fort Bragg, NC November 2006 to July 2007

NC

Provide qualified expertise in planning, coordination, managing and execution of Class IX supply support on the Fort Bragg Distribution Maintenance Team (DMT). Utilize the Standard Army Retail Supply System

(SARSS).Gather, analyze, report, and take appropriate action on readiness data provide by SARSS and ILAP. Provide all required data for regular reports and briefings. Proficient in using the utilization of Microsoft Office products. Experience in the following systems; Integrated Logistics Analysis Program

(ILAP), Unit Level Logistical System (ULLS), Standard Army Maintenance System-1 (SAMS-1), Army Material Status System (AMSS), Financial Assistance (FIN LOG), Total Asset Visibility (TAV), Joint Total Asset Visibility (JTA).

Automated Logistical Specialist

US ARMY - Fort Bragg, NC

June 2000 to October 2006

Grafenwohr Germany

Collated and validated supply data which include for Corps units and made recommendations as appropriate. Responsible for monitoring all equipment readiness rates and directed corrective actions, provided advice on all logistical matters to the CDC Commander. Monitor maintenance depot line stoppers and Supply Assistance Requests (SARs) and took action to ensure maximum wholesale level support for critical supply and requirements by contacting the item manager. Provide technical assistance within areas of logistics planning, logistics integration, support and requirements for supply, procurement, storage and stockades, order fulfilment, discrepancy reporting and returns processing, and equipment determination. Utilized superb clerical skills to create and implement and efficient tracking system for all daily reports, services, and financial reports. Determine work procedures, prepared work schedules, and expedited workflow. Assigned duties and examined work accuracy, neatness, and conformance to policies and procedure

Education

High school diploma

Fairfield Preparatory High School - Fairfield, AL

August 1996 to May 2000

Skills

• Microsoft Office

• Multi-line phone systems

• Customer service

• DoD Experience

• Property Management

• Program Management

• Security

• Military Experience

• Management

• iOS

• Software Troubleshooting

• Technical Support

• Troubleshooting

• Microsoft Windows

• Computer Networking

• Mac OS

• 10 key typing

• Communication skills

• Data entry

• Customer support

• Account management

• Help Desk

• Network Support

Military Service

Branch: United States Army

Service Country: United States

Rank: E-4 Specialist

June 2000 to October 2006

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