Crystal B. Davis

** **** *** #*** *********, NJ *8084

856-***-****

E: davis_ ad0wmf@r.postjobfree.com

Objective

To obtain a position utilizing my skills where I can be an asset to the organization.

Summary

I currently hold over 20 years of experience in the customer service field, as well as 5 years in substance abuse. My experience and relevant skills have proven to be extremely valuable to current and previous employment.

Experience

Camden Treatment Associates

Alcohol & Drug Counselor Intern

Camden, NJ---May 2023 to Present

Responsibilities included

Responsible for assessing clients for substance dependency needs using DSM criteria

Develops realistic treatment plan based on relevant information gathered from all life

areas of caseload clients within 30 days of admission with appropriate goals, objectives and intervention, including previous treatment records

Documents all client treatment activities as per program policy and maintains records in accordance with attachment

Responsible for making appropriate referrals to Medicaid and medical referrals to

include dose adjustments and psychiatric appointments and alternative levels of care

as assessed by self and supervisor.

Participates in training and education workshops, both in-service and external; as

directed by the supervisor and clinical director

Develop client discharge-continuum of care plan and refer clients to outside agencies in accordance with specific client treatment needs.

Communicates regularly with the unit supervisor and keeps him/her up to date, informing supervisor of any unusual incidents and completes appropriate documentation.

Responsible for gathering current materials and relevant information for the purpose of

conducting educational/didactic lectures

Maintains departmental records and ensures confidentiality of departmental and client

records in accordance with state, federal and HIPPA regulations.

Knows and adheres to policy and procedures of CTA

Follows departmental procedures for use of time records and reporting absences.

Assists with monitoring U/A specimens for clients to monitor for methadone ingestion or

possibility of substance abuse.

Establishes and maintains a positive and cooperative working relationship with outside

agencies.

Performs other related duties as assigned by Clinical Supervisor and other

management as required.

Center for Family Services

Certified Peer Recovery Specialist

Voorhees, NJ---July 2018 to May 2023

Responsibilities included

Find effective services and supports

Gathering pertinent information from client

Offering pathways to Recovery

Completing necessary documents

Obtaining clients signatures required consent forms

Contacting facilities for bed availability

Arranging transportation when necessary

Link individuals to treatment

Visit community resources with recovering persons to assist them in becoming familiar with potential opportunities

Maintain contact by phone and/or e-mail with recovering person after they leave the program to insure their ongoing success and to provide re-engagement support in partnership with others in the agency if needed. Long-term engagement, support, and encouragement

Develop relationships with community groups/agencies in partnership with others in the agency

Bonduelle/Ready Pac

Dispatcher

Florence, NJ---October 2017 to Present

Responsibilities included

Working closely with Customer Service to ensure shipping and delivery dates are correct

Scheduling delivery appointments through various scheduling sites

Working closely with carriers to ensure on time delivery

Entering proper information into Excel spreadsheets and JDE Dispatching Program

Assuring the load schedule is up to date

Dispatching appropriate driver to appropriate load

Updating any and all revisions to schedule and/or dispatch times

Consolidating orders

Assigning seal numbers to appropriate order numbers

Preparing schedule for following day

Working closely with warehouse team members to assure load dispatches on time

Lourdes Health System

Dispatcher

Camden, NJ---November 2016-August 2018

Responsibilities included

Dispatching appropriate emergency crews to transport patients

Arranging transportation for all patients traveling to and from Lourdes facilities

Obtaining necessary information to arrange transportation

Entering information in proper programs

Tracking emergency crews via FleetVu

Assuring necessary paperwork is complete and received by the appropriate parties

Answering any questions necessary to the arrangement of the transportation

Entering information into data base for patients that are directly admitted to Lourdes facilities

Taylor Farms

Dispatcher/Transportation

Swedesboro, NJ---January 2016-October 2016

Responsibilities included

Entering proper information into Excel spreadsheets and Shipping Load Tracker

Assuring the load schedule is up to date

Dispatching appropriate driver to appropriate load

Sending mileage reports

Assuring all information from every load is entered in Freight cost spreadsheet

Updating any and all revision to schedule and/or dispatch times

Assisting Director of Transportation

Creating Shipping Order #'s for new loads

Imperial Transport & Leasing LLC

Dispatcher/ Customer Service Rep

Camden, NJ---November 2013—August 2016

Responsibilities included

Answering multiple incoming phone calls from customers

Dispatch appropriate drivers for pickup and deliveries

Initiates and update inquiry to customer data base

Inputting questions and response data

Update job knowledge by participating in educational opportunities

Intake regarding shipping & receiving

Providing accurate updates to distribution list

Working knowledge of Microsoft Office

Assign loads to drivers

Rate drivers loads

Answering phones and transferring to appropriate party

Filing, keeping up with system spreadsheet

Education

Life Skills (open for discussion), CNA, HIV Peer Intervention Certification, Professional Office Skills Certification, Certified Peer Recovery Specialist Certified Alcohol & Drug Counselor Intern (NJPN)

Skills

Proficient in Microsoft Office – Word, Excel(HDX) and Outlook, Excel

Medical Terminology

TMS Dispatching System

Axapta

JDE

AWARDS

Methasoft

References

Available upon request.

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