DELORES JEFFERS

**** ******* *****

DURHAM, NORTH CAROLINA 27707

PHONE: 919-***-****

OBJECTIVE: To secure an entry-level position with a company that will utilize my skills and provide

Opportunity for growth.

EXPERIENCE: Financial Medical Technician, Patient Relations Representative, Income Maintenance

Caseworker, Customer Service, Collector Call Center.

NORTH CAROLINA CENTRAL UNIVESITY: PROCESSOR-Durham, NC

Provided administrative support to departmental staff. Exercised the ability to process quickly

Accurately the applied rules and regulations with regard to the documentation for enrolling students

Into the University. I was the first line of contact for the Admissions Department. Showed a high degree

Of professionalism, organization, Customer Service both over the phone and on line transactions.

Efficient in applying technology to the work process. Made suggestions corrections for better

Effectiveness, collected payments for fees, maintained logs to show the departmental actability.

WACHOVIA BANK (NOW WELLSFARGO) -Raleigh, NC- Teller/Customer Service

Provided accurate balancing of all transactions and receipts. Ensured security of all funds Processed

And filed paperwork as directed. Greeted and received customers. Processed various banking

Transactions, savings, checking accounts, deposits, withdrawals, check cashing, loans, and etc.

DURHAM DEPARTMENT OF SOCIAL SERVICE-Income Maintenance Caseworker-Durham, NC

Made clients eligible for Medicaid and the CAP Programs. Interviewed interpreted and applied

Policy. Showed strong written, Oral communication skills with the public and other institutions which

Included negotiating, obtaining, analyzing and or evaluating data for eligibility.

SPHERION TEMPORARY SERVICE- Raleigh, NC - Insurance Clerk, Collector, Call Center, Medical Biller

Worked at Rex Hospital-patient Accounting, Wellpath, Coastal Group etc. Processed doctors

Orders, posted charges billed all types of insurance claims, Carolina Access Codes, Reasons for denials

Made adjustments answered a mutli-line phone system.

MACY’S STREETS OF SHOUT POINT-Durham, NC – Sales Associate

Greeted and received customers in a friendly manner, helped customers in the selection of their

Items, demonstrations and purchases of products, including special orders and etc. Pushed all types

of programs, new sales available for different time of the year

H&R BLOCK INC.-Durham, North Carolina-Receptionist-Taxprepairere

Interviewed, gathered vital information on behalf of the customer for their Federal Income Taxes

and expenses, audited their accounts, collected financial records, pay stubs, income statements

showed knowledge of Federal, State and local tax laws to determine their deductions and how

Much each customer will pay or get as a tax return.