Executive Assistant Customer Service

Nettie Bender-Wright

ad0wlh@r.postjobfree.com 313-***-****

Profile

Organized and dedicated Executive Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering special attention to detail and strong decision to manage multiple tasks.

Experience

EX LEGAL ASSISTANT IV CITY OF DEARBORN LEGAL DEPARTMENT/ AUGUST 2022 – JANUARY 2023

Answer all incoming phone lines directing to Attorney’s

Input all cases into City Law Program and followed up with additional/new information

Preparing legal documents such as summons, complaints, responses, and witness summons

Prepared and filed Notice of Hearing, Notice to Quit, Toxicology Reports, Crash Reports, and estimates to repair City-owned vehicles

Filed Warrants, and sent Notice of Hearing to defendants, attorneys, Police Officers/Witnesses, and Court Staff

Open and sorted mail, processed out-going mail, assisted community callers to proper departments

Coordinating appointments, including all correspondence and logistics necessary

Maintenance of case log and file for reference and review

Assisted with accounting and billing, prepared check vouchers for settlement offered

on approved cases

Assisted Attorneys with legal documents preparing for court cases.

Kept inventory of office/coffee supplies

EXECUTIVE ASSISTANT WAYNE COUNTY TREASURE OFFICE MARCH 2016 – JANUARY 2021

●Answer Treasure’s direct phone line screening and directing callers.

●Created and maintained a database for several projects.

●Reviewed Customer Service Cards weekly reporting serious complaints to the Treasure, followed up with phone calls or letters.

●Greeted visitors and callers handled their inquiries and directed them to the appropriate persons according to their needs.

●Maintained customer confidence and protect operations by keeping information confidential.

●Due to Covid-19, the office procedure changed to appointments only, October 2020 I was assigned to work the Scheduling Window allowing customers to enter the cash office by appointment only.

EXECUTIVE ASSISTANT DETROIT LANDBANK AUTHORITY LEGAL TEAM July 2010 -May 2015

●Performed executive duties answering and directing phone lines, typed letters, memos,

●Maintained reports, processed legal documents for court and attorneys,

●Researched files for notifications on court cases.

●Welcomed guests, scheduled meetings, ordered refreshments for meetings, and scheduled travel.

●Assisted with large bulk mailings to make postmark deadlines.

●Maintained office supplies inventory by checking stock to determine inventory level, and placed orders for supplies.

●Placed calls for repairs, maintained equipment inventories and evaluated new equipment.

Maintained professional and technical knowledge by attending educational workshops.

CLERICAL SPECIALIST LEGAL WAYNE COUNTY PROSECUTOR’S OFFICE – HOMICIDE February 2001 – June 2010

●Performed secretarial duties to the Homicide Director and Staff of 14 Assistant Prosecutors.

●Answered phone calls from law agencies throughout Wayne County directing them to the proper department/staff during the Warrant process.

●Created and maintained a database for homicide cases, typed letters, memos, and reports in Excel format. Organized by establishing and organizing files, monitoring calendars for Exams and Trials documenting actions.

●input and update information into file database and case management software; confirming case status with attorney.

●Scheduled dispositions; prepared and supplied discovery requests; collected money; scheduled travel, ordered housing and food vouchers for witnesses and law personnel needed for Trial.

●Served as a liaison between the Chief Prosecutor and Department Chief keeping the staff of attorneys apprised of department activities; assists departments with the resolution of problems requiring the attention of the Chief Prosecutor and Director of the Department.

Core Competencies

Customer First Approach (responsive, helpful, conscientious, with both external clients and internal staff). Interpersonal Communication Skills (personable, tactful, diplomatic, builds rapport, treats others with dignity and respect, listens effectively) *Team Oriented/Collaborative*Conscientious

Skills & Abilities

One to two years of prior medical customer service and administrative experience.

Experience with Microsoft Office, Google, Outlook, and all other office supplies

References Available Upon Request

Contact this candidate