Project Management Program
Resume:
VINOD KUMAR D
**ST STREET, SANKAR NAGAR,
PAMMAL, CHENNAI
PIN: 600075
Mobile: +91-735*******
Email: ad0wle@r.postjobfree.com
Senior Techno-functional Professional
IT Infra Program Management • IT Infra Project Management • IT Transition Management • Datacenter Management With proven problem solving, negotiation, and decision-making abilities, conducts detailed analysis of complex business challenges to formulate customer-centric, quality-improvement solutions in line with business objectives, timelines, and budgets
PROFESSIONAL SUMMARY:
Significant experience of over 22 years in driving overall IT Operations (in sync with the macro organizational plan); inclusive of defining the IT roadmap, budgeting, technology evaluation & evangelization, and execution of multi-million dollar, multi-location projects
Expertise in planning & building IT Infrastructure at the enterprise scale involving selection of appropriate technology and products, negotiating with vendors, finalizing Service Level Agreements, outsourcing tasks and directing the timely completion of projects
- Interfaced with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance and productivity to the next level
Have facilitated the mapping of business processes and transforming organizational practices with focus on leveraging IT as a strategic tool and assessing the impact of IT-based interventions through regular audits
- Harnessed technology to make better business decisions, improve efficiency and customer satisfaction. Brought operations on par with international standards by facilitating the implementation of contemporary applications and solutions
Extensive qualifications in all aspects of the project life cycle; including initial feasibility analysis, conceptual design, implementation, user training and enhancement
Excellence in leading Data Centre Operations Management tasks entailing IT Critical Infrastructure (Servers, Storage, Backup, Network & Security) and Data Centre Facility Supporting Infrastructure (UPS System Cooling System, Generators, Power Distribution System & Raised Floor System)
Enterprising leader with skills in mentoring and motivating individuals towards maximizing productivity as well as in forming cohesive team environments
AREAS OF EXPERTISE
Key Skills:
Program Management
Transition Management
Outsourcing / Vendor Management
IT Governance
Perf & Capacity Management
Service Delivery
Project management
Disaster Recovery Management
Consulting & Solution Delivery
ITIL Implementation
Data Center Management
Budgeting / Cost Savings
Enterprise IT Operations
Training & Development
Team Management
CAREER COUNTOUR
Since Sep’21: Adani Airport Holding Limited as Senior Manager Sep’19-July’21: Wipro Ltd. as Program Manager
Jun’16-Aug’19: Wipro Ltd. as Program Manager – Data Centre Operations Jun’15-May’16: Wipro Ltd. as Project Manager – Data Centre Operations Key Result Areas:
Handling entire project management activities viz., scoping, estimation, tracking, quality, change management & post implementation support. Planning & implementing project plans within preset budgets and deadlines; defining best practices for project support and documentation; meeting deadlines without compromising quality norms and adhering to SLA
Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure / Facilities after review of new hardware and accessories; assessing IT requirements of the organization in terms of software, hardware and other peripherals / products, and handle procurement of the same
Liaising between organization groups (e.g. vertical management; technology practices; domains; support teams) and stakeholders at various levels. Streamlining operation procedures and advising management to adopt modern techniques, which help organization to maintain flawless system
Understanding client needs, requirements, and expectations as well as devising solutions accordingly; meeting deadlines without compromising quality norms and adhering to SLA; responsible for process definition and implementation based on ITIL best practices
Ensuring smooth data center operations tasks viz. equipment maintenance; managing & installing custom upgrades for customers; replacing cables, components and accessories; maintaining records and drawing schematics of the center to detail what equipment is installed
Functional:
Defining data center design limits and set-up and handling a proper capacity management plan
Taking care of safety & statutory requirements managing and measure their performance; ensuring proper security measures, both procedural and technical, are established to safeguard company's valuable information in the data center
Utilizing skills in BCP i.e. looking after entire DR Lifecycle Process; performing Disaster Recovery & BCP of Equipment/Locations as per ITSCM process
Configuring Modems, Router Connectivity & Servers; implementing and managing enterprise wide, systems and network monitoring solutions using open-source tools
Designing backup strategy for the sites and ensuring scheduled / unscheduled backups as per backup plan and restoration
Providing assistance in design & implementation of the network troubleshooting server network problems and conflicts Rendering suggestions for improvements in the operations and processes to make the system full proof; identifying performances bottlenecks and take adequate measures to rectify faults
Identifying the team’s training & development needs, designing and developing the appropriate training program and coordinating appropriate internal training programs PAST EMPLOYMENTS
Nov’11-May’15: HCL Great Britain Ltd., London, UK as Senior Project Manager Mar’06-Oct’11: HCL Technologies – Infrastructure Services Division Chennai, India as Consultant Feb’05-Feb’06: WIPRO Infotech Ltd., Chennai, India as Senior Engineer - Server Management Aug’03-Feb’05: iGATE IMS Ltd., Chennai, India as Sr. FM Engineer/ Project In-charge Sep’01-Jul’03: IDBI Intech Ltd., Chennai, India as Systems Engineer Apr’00-Aug’01: Soffia Software Ltd., Chennai, India as System Administrator Feb’99-Mar’00: Advanced Technology Labs, Chennai as Systems Engineer Aug’96-Jul’98: ACTEL, Chennai as Customer Support Engineer SCHOLASTICS PORTFOLIO
E-MBA (Project Management & Portfolio Management) from IIBM 2015 B.Sc. (Computer Science) from Sri Venkateshwara University 1996 Professional Certifications:
Microsoft Certified Azure Architect Design
Microsoft Certified Azure Administrator Associate
CDCP (Certified Data Centre Profession)
PRINCE2 Practitioner Qualified
ITIL V3 Foundation Compliance
MCTS: Windows Server 2008 Server Administrator
MCTS: Windows Server Virtualization, Configuration
MCTS: System Centre Virtual Machine Manager 2008, Configuring
VMware Certified Professional (VCP) on VI 3
IBM Certified System Administrator – WebSphere Application Server & Network Deployment V6.0 PERSONAL SNAPSHOT
Date of Birth: 1st June 1975
Address: G1, DAC Magnum; Plot No. 288; 41st Street; Sankar Nagar; Pammal; Chennai-600075 Passport Details: T6220412 (Valid Up to 20th June 2029) Languages Known: English, Hindi, Telugu & Tamil
Please refer to the attached annexure for project details: At Adani Airport Holdings Limited
Period: Since July 2021
Role: IT Head (Thiruvananthapuram International Airport) Location: Thiruvananthapuram, Kerala, IN
• Adopt and implement IT policies at the site in alignment with the business directions and ITIL framework
• Ensure ongoing compliance to IT policies and protocols & get sign-offs for any exceptions or non-compliances
• Establish and maintain backup/recovery measures for exigencies, in line with Crisis Management and Disaster recovery plans as part of overall Business Continuity framework
• Oversee performance and capacity of site IT services and solutions and ensure adherence to IT service level agreements, resolve and escalate issues in case of non-adherence
• Conduct partner performance reviews from an operational perspective with respect to agreed SLAs and escalate deviations if any; Provision adequate partner support for smooth operations
• Lead development / up-gradation of site IT systems, procedures & processes to cater to evolving needs and enhancing effectiveness and efficiency of operations
• Facilitate demand management analysis by capturing demand for infrastructure/application related IT services and solutions at the site and identifying consumption patterns. • Implement Governance systems and processes at the site in alignment to the governance framework
• Track site-level IT performance metrics and frameworks and IT service levels and ensure adherence to defined standards/SLAs
• Track progress of site projects with respect to adherence to the established project management methodology
• Track partner performance and service levels at the site basis established SLAs and report the same to the business IT team in a periodic manner, report non-compliance if any
• Partner with business IT team and other site IT heads in periodic review meetings; share/gather insights regarding resolution or discuss preventive plans for chronic issues and critical incidences
• Drive site adherence to IT security framework, policies and guidelines
• Receive undertaking from every employee to abide by the latest IT security policy At Wipro Limited
Period: Sept 2019 - July 2021
Role: Transition Manager
Location: Chennai, India
Plan, Design and deliver strategic project to bring business benefits and value to the organization
Conducting various phases of transition
Ownership of the transition solution working extensively with operations and cross functional teams
End to end responsibility for the Transition
Manage transition planning and changes in a controlled manner from transition to operations
Ensuring overall project tracking, planning, coordination and status reporting to the various stakeholders (including Senior Management) using effective communication channels
Manage and Track Project Milestones and Project expenses
Transition budget tracking and forecasting as applicable
Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communications
Work closely with Project stakeholders and delivery team
Coordinate with Technical and Management teams globally
Logging, tracking, and following open issues to resolution including confirming task owner and establishing target dates
Maintaining healthy management of program/project by mitigating risks and defining resolution plan for addressing issues
Designing, Procuring & Deploying technology
Leading SLA discussions with clients by involving relevant people
Smooth handover to operations team
Period: Jun 2015 - Aug 2019
Role: National Data Centre Manager & DR Manager
Location: Chennai, India
Handled Data Centre tracks (Wintel, Unix, Storage & DCO) of Standard Chartered Bank. This team will be responsible for day to day operations and will respond to escalation of BAU calls related to servers, manage changes on servers, Implement
& support UAT& Production environment of banking systems
Acted as single point of contact/interface for supporting customers/stakeholders & handling key issues for Datacenter Management
Developed and implemented Disaster Recovery, Data Sensitivity, Library Management, Backup & Recovery as well as Disaster Recovery Plans
Oversaw the technology trends in the market to ensure overall automation of DR runbooks to achieve reduction in RTO & RPO
Worked in close relation with ITSCM Team; developed a roadmap for the future direction of the ITSCM team
Ensured the IT Disaster Recovery Plan and Associated Procedures; supported documentation are maintained, tested and improved over time
Liaised closely with Corporate Risk to ensure that Business Continuity Management and IT Disaster Recovery dovetail and changes to the IT Disaster Recovery requirements of the business are identified At HCL Technologies – Infrastructure Services Division Period: Nov 2011 – May 2015
Role: Technical Project Manager
Location: London, UK
Projects: Functioned as Project Manager, successfully managed medium and large projects worth of 20K to millions with proper project controls following project methodologies with good compliance.
Data Centre Consolidation
Windows 2008 Migration
Citrix XenApp 6.5 Migration
Application Migration (In-house Financial applications like Fusion, IBA, Thistle, oPen etc.,)
Websense Implementation
Wi-Fi Implementation
Period: Oct 2009 – Oct 2011
Role: Project Manager
Location: Chennai, India
Projects: As a Project Manager; led the following projects throughout the project life cycle.
Data Centre Migration
MOM 2005 rollout
Siebel 8.2.1 rollout
Data Center Expansion
Planned and monitored activities of assigned projects to ensure project goals and objectives are accomplished within approved timeframe, scope and budget
Gathered the input from project stake holders and initiated the kick-off meeting
Conducted the weekly meeting with the Team Members, Stakeholders and Tech Office Team
Updated the weekly project status report, project plan and resource status report Period: Nov 2006 – Sep 2009
Role: Wintel Track Lead
Location: Chennai, India & Älmhult, Sweden
Project: Transitioning Windows Operations & Management to Offshore
Mentored the team to achieve smooth running of the shift and getting work done from the subordinates
Conducted regular meetings within the team to discuss about the operational updates, technology, customer expectations and motivating them to meet their goals
Ensured track meeting the SLA and also to provide service improvement
Submitted RCA for SEV1 and SEV2 issues to clients
Attended the CAB meetings and assess/review the change requests
Planned & discussed the capacity management with the client and ensure the availability Period: Feb 2006 – Oct 2006
Role: Consultant for Microsoft Windows
Location: Chennai, India
Project: Transitioning Windows Operations & Management to Offshore
Oversaw Data Centre (~150 Servers) and associated shared storage SAN
Anchored installation/upgradation, configuration & administration of Servers (WIN NT4, Win2K, Win2K3)
Actively involved in management by using the tools (HP Insight Manager, HP OV NNM, MOM)
Tested the Service Packs on the server builds, Patch/Service Packs Deployments and Patch Maintenance (Keeping up-to- date Patch-Levels)
Handled the installation functions of new Applications, Fine tuning, and troubleshooting, Monitor and managing user’s sessions in Citrix Server; administration & troubleshooting of VMware ESX Server & VMs; SAN configuration, administration as well as troubleshooting; configuration & administration of VERITAS Net Backup 5 Client Agents for Windows
Carried out daily backups of the critical servers using VERITAS Net Backup 5
Investigated & diagnosed the Incidents and providing the solution for the incidents At WIPRO Infotech Limited
Period: Feb 2006 – Oct 2006
Role: Team Leader – Server Management
Location: Chennai, India
Looked after Data Centre Operations Team of ABN Amro Bank This team will be responsible for day to day operations and will respond to escalation of BAU calls related to servers, manage changes on servers, Implement & support UAT environment of banking systems
Monitored the entire productions server thru Big Brother and providing solutions in case of failure
Prepared Downtime reports for the entire Productions server on Daily, Weekly & Monthly wise
Maintained the SQL Database by scheduling the database backup & Log Shipping for the Disaster Recovery purpose
Held accountable for:
o Administration of LAN having Win 2003 Servers, Win 2000 Advanced Servers, Win 2000 Server and Win NT 4.0 o Installation, configuration, administration, troubleshooting, sharing Resources, Managing user accounts and groups on Windows 2000 Domain controller
o Daily backups of the File & Print server, Image server and Database servers using VERITAS Backup Exec 91 for Windows Servers & Net Backup 5
o Planning & implementation of the BCP servers for the ABN Amro Central Enterprises Service Limited Projects:
Title: Datacenter Expansion
Role: Technical Leader
Provided technical vision, thought leadership, and a global view of the application
Performed duties as “domain expert” with regard to technology issues
Coordinated the evaluation of all hardware components and their vendors Title: SAN Expansion
Role: Technical Leader
Acted as Server Team Lead; ensured that full backup of the storage device has been taken
Performed SAN – SAN backup to primary DR location; for redundancy purpose the incremental backup has been taken and replicated in secondary DR Site (Chennai)
Added another SAN CX300 Device 25 TB for the Purpose of DR and Lotus Notes Data At iGATE IMS Limited
Period: Feb 2006 – Oct 2006
Role: Sr. FM Engineer/ Project In-charge
Location: Chennai, India
Handled the helpdesk for the completely outsourced IT facilities at the client Franklin Templeton Investments Chennai branch office and ensuring response to service calls within the scheduled time with a high rate of customer satisfaction
Worked on support and management of the network consisting of 14 numbers of Servers on AIX, Linux & Windows NT/2000 platform, 250 numbers of PCs on Windows /98/2K Pro platform and peripherals like Switches, Modems (RAD) and Routers
Took care of the links – leased line, ISDN, IPLC with CISCO 2600 & 3700 series Routers
Installed various operating systems and the latest virus protection software and conducting software upgrades
Administration of LAN having Win 2000 Advanced Servers and Win NT 40, and clients comprising of Win 2000 professional, Win 98, and Win NT 40 workstation
Anchored installation, configuration, administration, troubleshooting, sharing Resources, Managing user accounts and groups on Windows 2000 Domain controller and in MS-Exchange 2K Server
Ensured daily backups of the File & Print server, MS Exchange 2000 server and Database servers using VERITAS Backup Exec 90 for Windows Servers & Net Backup 5
Projects:
Title: Datacenter Expansion and Relocation
Role: Technical Engineer
Determined the logical structure of the hardware components
Maximized the quality of the hardware component design i.e.: o In terms of correctness, completeness, consistency, and understandability o To meet the requirements in terms of operational, informational, and quality o To conform to the hardware architectures
At IDBI Intech Limited
Period: Feb 2006 – Oct 2006
Role: Systems Engineer
Location: Chennai, India
Worked on support and management of the network consisting of 4 numbers of Servers on AIX, Linux & Windows NT/2000 platform, 152 numbers of PCs on Windows 95/98/2000 platform and peripherals like Hubs, Switches and Routers
Handled the links viz. Leased Line, ISDN, IPLC with CISCO 2500 & 2600 Series Routers
Installed various operating systems and the latest virus protection software and conducting software upgrades
Maintained the inventory of spares and consumables
Implemented VLANs by using Layer-3 Switch, resultant benefits include: Increased performance, improved manageability, physical topology independent, increased security and network tuning and simplification of software configurations At Sofia Software Limited
Period: Feb 2006 – Oct 2006
Role: System Administrator
Location: Chennai, India
Anchored administration of LAN having Win NT40 and Win 2000 Advanced Servers, and clients comprising of Win 2000 professional, Win 98, and Win NT 40 workstation
Involved in installation, configuration, administration, troubleshooting, sharing Resources, Managing user accounts and groups on Windows NT 40 Domain controller and in MS-Exchange Server 2000 installed over server
Implemented virus protection procedures, preventive maintenance procedures using Antivirus Corporate edition and system performance tuning
Researched backup options, developing a suitable back-up strategy and conducting remote administration of Servers and PCs
Conducted regular technology audits and familiarizing with the latest developments in technology to evolve the infrastructure corresponding to organization’s growth
Created a detailed systems reference manual to implement total quality in the management of infrastructure and also have a reference point for the changes made over a period of time
Implementation of Intranet Mailing System o Successfully implemented Intranet mailing system for corporate communications within LAN & WAN with Windows 2000 Server and Exchange 2000 Server
Implementation of MS System Management Server o Successfully implemented Microsoft System Management Server and configured to utilize its features like, detailed hardware inventory, software inventory and metering, software distribution and installation and remote troubleshooting
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