Customer Service Representative
Resume:
KARINA PESQUEIRA
*********.******@*****.***
I aim to secure a long-term position within a reputable company that offers growth opportunities, enabling me to leverage my strong work ethic and positive attitude to make valuable contributions.
EXPERIENCE
AUGUST 2019 - MAY 2020
NU FLOW PHOENIX Phoenix, AZ – Receptionist / Customer Service / Supervisor
•Conducted inbound and outbound calls with new and existing clients.
•Efficiently managed the sales team's schedule, coordinating inspections and follow-up appointments.
•Processed client contracts and collected deposits over the phone.
•Organized and scheduled events, including lunch and learns, to enhance the sales team's participation and development.
AUGUST 2011 - AUGUST 2019
THE ARIZONA HUMANE SOCIETY Phoenix, AZ – Receptionist
•Conducted inbound and outbound calls to assist new clients, addressing inquiries and efficiently scheduling appointments.
•Completed various projects, including event documentation, to support the clinic's operations.
•Played a key role in training and mentoring new receptionists, ensuring a high standard of customer service and organizational proficiency.
•Entered and maintained accurate client information within the system, ensuring efficient record-keeping and communication.
MARCH 2010 – AUGUST 2011
THE ARIZONA REPUBLIC Phoenix, AZ – Customer Service Representative
•Provided excellent customer service through inbound calls, assisting customers with various account related tasks such as processing payments, changing service offers, and managing account start and stop requests.
•Successfully completed projects including document copying, data entry, and filing, contributing to operations and organizational effectiveness.
SEPTEMBER 2007 – MARCH 2010
AZ MASTER CLEANING Phoenix AZ – Supervisor
•Demonstrated strong leadership skills by supervising and effectively training new employees at a commercial cleaning company.
•Ensured cleanliness and efficiency by accurately distributing cleaning supplies based on specific job site requirements.
•Exercised exceptional organizational abilities by diligently managing the supply order process for five company sites, ensuring adequate inventory levels and seamless operations.
EDUCATION
SOUTH MOUNTAIN HIGH SCHOOL Diploma – MAY 2002
SKILLS
•Brings over 15 years of extensive experience in providing exceptional customer service.
•Demonstrates proficiency in Microsoft Office tools, including Word, Excel, and Outlook.
•Fluent in both English and Spanish
•Exhibits strong self-motivation and the ability to work efficiently and independently, even in situations with limited or no supervision.
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