Kimberly M. Cook

* ******* ***** **********, ** *9617

513-***-****

ad0wk1@r.postjobfree.com

ObjectiveTo secure a position as an Administrator with a fast pace company that offers me the opportunity to show my strong interpersonal skills and for the opportunity for advancement.

Professional SkillsMicrosoft Office, Human Resource, Accounts Payable, Microsoft Windows, Customer Service Trainer, Customer Service Skills, Typing (60+ wpm), Multi-tasking Skills, Management Skills

Employment Skills Ability to work in a fast-pace atmosphere

Excellent customer relations skills and ability to establish customer rapport

Diplomatically resolve customer complaints on as-needed basis

Self-starter and make decisions with no supervision

Strong interpersonal skills and team player

Maintain all record-keeping procedures without error

Delegate responsibilities to employees to meet company’s expectations

Consistently met deadlines

Employment History

Construction Administrator, Romanoff Heating & Cooling, Greenville, SC

1/2021-present

Lead administrator for New Construction

Trainer for new hires

Coordinate schedule with the different Builders

Communicate issues with the Project Manager and with the Builders

Process subcontractors payment

Process purchase orders and request payment from the builders

Branch/Training Manager, Resource Medical (PHM), Duncan, SC 3/2015-1/2021

November, 2017 transferred to Resource from the sister company Patient Aids, to expand my knowledge in management

Analysis Outstanding Sales Order Report and distribute to other offices

Manage weekly bank deposit (all offices)

Employee discipline and payroll

Coordinating new employee orientation

Customer Service Training (all offices)

Weekly training conference calls with customer service and delivery technicians

Everyday office responsibly

Customer Service Manager, Patient Aids (PHM), Wilder, KY 3/2015-present

Process orders to doctor’s office and hospitals on time manor for durable medical equipment

Verify insurance and eligibility

Communication with customers and referrals

Train new employees

Retail store duties

Everyday office responsibly

ICD -10 knowledge, Medicare requirements knowledge

Staffing Coordinator & Office Admin, Superior Care Plus, Cincinnati, OH 7/14-3/2015

Process orders to doctor’s office on time manor

Schedule aides with their client’s, make relationships between clients and aides, work with aides and their availability

Everyday office responsibly

Staffing Coordinator, Mercy Neighborhood Ministries, Cincinnati, OH 12/13 – 8/14

Schedule aides with their client’s, make relationships between clients and aides, work with aides and their availability

Prepare payroll

Everyday office responsibly

Staffing Coordinator, Home Instead Senior Care, Florence, KY 12/10 – 11/13

Schedule CAREGivers with their client’s, make relationships between clients and CAREGivers, work with CAREGivers and their availability

Everyday office responsibly

Other positions held:

Recruiting & Retention Coordinator (Held 12/10 – 10/11)

Hiring CAREGivers, training CAREGivers, disciplinary actions towards CAREGivers, any Human Resources duties

Staffing Coordinator (Held 10/11 - 07/12)

Client Care Coordinator (Held 07/12 - 05/13)

Quality Assurance in home visits on a daily schedule

Work with any issues that may come up with clients

Supervisor of CAREGiver in client’s home

Create and maintain relationships with clients and their families

Collections of pass due invoices

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