Jude Okonma, CSM.

Senior Business Analyst Scrum Master Product Manager

Toronto, ON

647-***-****– ad0wjx@r.postjobfree.com

Professional Summary

Passionate and Experienced Senior Business Analyst and Certified Scrum Master with a remarkable track record of 10 years in demanding IT settings. Skilled in adapting to changing business requirements and priorities effectively. Possesses extensive knowledge in evaluating operational aspects and employing functional analysis techniques tailored to various business scales. Proficient in quantitative analysis, undertaking analytical projects, generating business reports, and driving process, product, service and software improvements through data analysis. 10 years’ experience with data modeling, data management, data visualization, data analysis and data analytics. Hands-on experience writing and reading advanced SQL queries independently. 10 years’ experience with ERP System Implementation, ERP System Configuration, ERP Modules and ERP Integration. Superior analytical skills and attention to detail. Possess excellent time management, estimation capabilities and ability to perform several tasks and projects concurrently. Possess the ability to work independently, manage time and take ownership of deliverables. Possess leadership and decision-making skills. Possess strong interpersonal skills in dealing with people at all levels of the organization, and from a variety of disciplines. Possess Excellent written and verbal communication skills. Quick learner of new technologies and procedures. Possess a Strong Knowledge of Ms Visio, Agile methodologies, BPMN and Business Analysis concepts. Possess the ability to complete Business Specifications, Functional Specification, Workflow Diagrams, Gap Analysis, Business Case, and ROI Analysis documents.

Key Achievements

Guided Business Partners in improving processes, products, services and software through data analysis

Showcased the ability to elicit business requirements by employing different techniques depending on audience and project size – Workshops, One-On-One Interviews, Focus Groups, Surveys, Brainstorming, BPMN etc

Contributed to facilitating Toyota Credit Canada Inc’s transition from outdated IBM AS 400 Legacy System to a more modern and user-friendly software solution powered by Workday ERP Modules.

Created ‘AS IS’ and ‘TO BE’ Workflows to be used to identify automation and operational efficiency opportunities.

Showcased the ability to evaluate and anticipate project risks, and future impacts of requirements.

Applied flexibility and adaptability to project and priority circumstances by Refining Product Backlog and Sprint Backlogs on a frequent basis.

Coordinated with multiple teams, build strategic relationships to ensure best solution and business outcomeIdentify and recommend process and design improvements to existing applications, procedures, and workflows.

Developed solutions through a combination of system configuration changes, process and workflow development, end-user training, communication, and change management.

Provided coaching, mentoring, and motivation to highly skilled teams, ensuring their successful completion of time-bound Agile Scrum events.

Worked extensively with test team to help define test strategy, and identify relevant use cases

Work Experience

Appcentrica Inc Toronto, ON July 2022 – Present

Senior Business Analyst/Product Manager

Project Summary (Legacy Data Migration, ERP System Implementation and ERP System Integration)

Senior Business Analyst on the Product Project Team that Led the implementation of Workday ERP – Human Capital Management System, Financial Management System and Workforce Planning and Analytics for Toyota Credit Canada Inc (TCCI) replacing Legacy System IBM AS 400 in order to improve the efficiency of Toyota Credit Canada Inc's Day to Day Operations for all departments.

●Conducted in-depth Workshops, Interviews, Focus Groups, Surveys, Brainstorming with business units to gather and document detailed business requirements, ensuring alignment with Workday capabilities and best practices.

●Created ‘AS IS’ and ‘TO BE’ Workflows (using Lucidchart, MS Visio, BPMN) for the purpose of analyzing existing business processes and workflows in order to identify opportunities for optimization and automation using Workday features.

●Orchestrated the successful deployment of Workday ERP system, collaborating with cross-functional teams and stakeholders to define project risks, future impacts of requirements,scope, objectives, and timelines.

●Assisted the Product Owner with creating Product Backlog in the form of Features/Epics broken down into clear and concise User Stories prioritized by highest customer value.

●Refined Product Backlog and Sprint Backlog on a frequent basis based on the most prioritized Features/Epics showcasing flexibility to project and priority circumstances.

●Performed Demos for the Shippable Product Increment that was developed during the end of each Sprint i.e., 3-4 Features presented for each Demo.

●Facilitated JAD Design Sessions using LucidChart with business and technical teams to define solutions.

●Performed Gap Analysis - analysed current state, defined future state.

●Facilitated Scrum events - sprint planning, daily scrums, sprint reviews and sprint retrospectives.

●Used Balsamiq and Lucid Chart in Creating and Developing High Quality Wireframes, Prototypes and Mockups for the Applications Powered by Workday.

●Created and optimized complex SQL queries to extract, transform, and analyze data from relational databases

●Designed and executed SQL queries to generate custom reports tailored to specific business requirements

●Built complex queries using SQL within Microsoft Access to retrieve and analyze data from multiple tables

●Worked on enhancing Toyota Credit Canada Inc’s data analytics platform, facilitating the extraction of meaningful insights from large datasets using Workforce Insights and with the implementation of Workforce Analysis Tool, created Customizable Dashboards, Tables, Graphs and Charts to provide meaningful Insight based on the Interpretation of Raw Data extracted from large datasets.

●Worked closely with Workday consultants to configure and customize the system to meet specific organizational needs, including defining custom fields, reports, and integrations.

●Oversaw the integration of Workday with other systems and applications, ensuring seamless data flow and business continuity.

●Ensured Workday configurations and processes aligned with regulatory requirements and security standards.

●Utilized Workday reporting tools to create customized reports and dashboards, empowering decision-makers with real-time insights into HR, finance, and other areas.

●Managed data migration efforts by mapping data from legacy systems to Workday, ensuring data integrity and completeness during the transition.

●Maintained comprehensive documentation, including functional specifications, process and workflows, and change logs to support ongoing system maintenance and audits.

●Designed and delivered end-user training sessions and documentation to enable employees to effectively use Workday functionalities, promoting user adoption

●Maintained open and transparent communication with project stakeholders, keeping them informed of project progress and addressing concerns proactively.

●Collaborated with change management teams to ensure smooth transitions, mitigate resistance, and facilitate organizational change in response to Workday implementation.

●Evaluated system performance and end-user feedback to identify opportunities for system enhancements and process improvements.

●Provided ongoing support and issue resolution post-implementation, addressing user queries and system enhancements.

●Worked extensively with developers and test team to develop use cases, test plans, test cases.

●Worked extensively with developers and test team in conducting thorough testing, and coordinated user acceptance testing (UAT) to validate system functionality and reliability.

●Developed VBA scripts to automate repetitive data analysis and reporting tasks, reducing manual workload by 20%

●Created Excel macros using VBA to streamline data modeling and analysis, improving report generation efficiency.

●Wrote VBA scripts to extract data from various sources and integrate it into a centralized reporting system, saving hours of manual data entry.

●Contributed to the development of streamlined and transparent procurement processes, leveraging digital tools and technologies such as Workday Strategic Sourcing Tool and Adaptive Planning Tool which takes the processes around Requisitions, Purchase Orders, Invoices and Approvals and centralizes them into a Single System which improved efficiency by 40%.

●Supported the establishment of a knowledge-driven ecosystem by implementing efficient records and information management strategies such as Workday Document Management System that allows Documents and records to be accessed in their Business Context, Meticulously log changes, Automatically Versioning new versions of Documents to be created and stored in an Audit Proof way and Automates Deletion Deadlines and Retention Periods to meet Compliance with Regulations.

Scotiabank Toronto, ON October 2019 – July 2022

Senior Business Analyst

Project Summary (Legacy Data Migration, System Implementation and System Integration)

Led a Product Project Team in the Implementation of Microsoft Power BI and Azure Cloud across Retail Banking and Insurance Channels. Successful Implementation of Microsoft Power BI and Azure Cloud enabled End Users Namely – Financial Advisors and Branch Managers to increase their Sales Revenue KPIs.

●Experienced all stages of system implementation/SDLC : Requirement Gathering and Analysis, Design, Development/Coding, QA and UAT Testing, Implementation/Deployment and Maintenance

●Utilized Java to integrate and manipulate data from various sources, providing valuable insights for business analysis and reporting

●Established connections to databases using Java to extract and manipulate data, facilitating data-driven business analysis

●Created interactive and visually appealing Power BI reports and dashboards for data analysis, providing actionable insights to stakeholders

●Designed and developed custom Power Apps solutions to streamline data collection and improve user workflows.

●Integrated Power Apps and Power BI with Power Automate to automate data flows, notifications, and report generation, improving efficiency

●Implemented data governance and security measures within Power BI to ensure data access controls, data masking, and row-level security

●Demonstrated expertise in data modeling using Power BI, optimizing data structures for efficient reporting and analysis

●Developed robust Extract, Transform, Load (ETL) processes within Power BI to integrate and cleanse data from various sources for reporting purposes

●Built interactive dashboards in Excel using VBA to provide real-time data insights and visualization for stakeholders.

●Automated daily, weekly, and monthly reports with VBA, reducing reporting time by 15% and minimizing errors.

●Worked closely with Azure architects and developers to define the scope, objectives, and success criteria for cloud-based Advice Plus Navigator Application project.

●Assisted in the development of Azure-based data solutions, including data warehousing and data lakes, to support advanced analytics and business intelligence initiatives.

●Collaborated with Azure DevOps teams to define user stories and acceptance criteria, ensuring that cloud-based applications met business and regulatory requirements.

●Provided ongoing support for the Azure cloud solutions, analyzing performance metrics and user feedback to drive continuous improvement and enhancements

●Produced documentation and training materials to support the adoption of Azure cloud services within the organization, promoting best practices and governance

●Implemented Azure Cloud Case Management Software across Retail Banking and Insurance Channels for the purpose of streamlining workflow automation.

●Utilized Microsoft Access to transform and clean raw data, ensuring data quality for analysis and reporting

●Generated custom reports and visualizations in Microsoft Access, presenting data insights to stakeholders effectively

●Automated server monitoring and alerting systems, ensuring proactive identification and resolution of issues, leading to 20% reduction in downtime.

●Leveraged scripting to create custom solutions for data extraction, transformation, and loading (ETL), resulting in 25% improvement in data processing time.

●Used Microsoft Office Suite Tools namely Word, Excel, PowerPoint, Ms Visio and SharePoint throughout Project Life Cycle for Documentation, Reporting, Analysis, Reqirements Elicitation, Demos and Workshops.

●Used JIRA and Confluence from Atlassian Suite on daily basis to Document and Manage Requirements in the form of User Stories, Track Team's Progress and Tasks during Sprints etc

●Used Microsoft Azure DevOps on daily basis to Document and Manage Requirements in the form of User Stories, Track Team's Progress,Tasks and Logged Bugs during Sprints.

●Used Balsamiq and Lucid Chart in Creating and Developing High Quality Prototypes and Mockups for Advice Plus Navigator Application Powered by Microsoft Power BI Platform and Azure Cloud

●Used Ms Visio Tool to Create and Develop detailed level Business Process Maps (BPMN) to facilitate requirements gathering, gap analysis, Improvement of Business Processes and for training use.

●Utilized scripting for log analysis and reporting, generating actionable insights for performance optimization and troubleshooting which increased efficiency by 30%.

●Understood and analysed PBIs and User Story requirements in order to assist in the delivery of technical design specification and converting design into process or program specifications.

●Engaged with stakeholders to elicit, analyse, and validate requirements for changes in information systems, integration and business processes and translate them into Coherent Users Stories during Elaboration, Development, Quality Assurance and User Acceptance Testing Phases.

●Gathered business requirements using multiple business analysis elicitation techniques including but not limited to; interviews, surveys, document analysis, focus groups, interface analysis, prototyping, observation, and brainstorming.

●Assisted the Product Owner with creating Product Backlog in the form of Features/Epics broken down into clear and concise User Stories prioritized by highest customer value

●Refined Product Backlog and Sprint Backlog on a frequent basis based on the most prioritized Features/Epics

●Wrote and Executed Test Cases and Test Plans and performed QA Testing Duties

●Conducted user acceptance testing (UAT) for Advice Plus Navigator Application, validating that it met business objectives and compliance standards

●Possessed a deep understanding of the Retail, Payments, and Banking industries, including key players, trends, and regulatory environments

●Demonstrated a strong grasp of financial concepts, including budgeting, forecasting, and financial modeling, within the Retail, Payments, and Banking sectors

●Familiarity with various payment systems, including credit card processing, mobile payments, and digital wallets, to support payment-related analysis and projects

●Proficient in assessing and mitigating risks associated with financial transactions, customer data, and regulatory compliance

●Proficient in e-commerce trends and strategies, including online payment processing, fraud prevention, and omnichannel retailing

●Recognize the importance of digital transformation in Retail, Payments, and Banking, and the role of technology in driving innovation

Reliance Home Comfort Toronto, ON January 2018 – October 2019

Agile Business Analyst/Scrum Master

Project Summary (Legacy Data Migration, ERP System Implementation and ERP System Integration)

Led a cross-functional team in the successful implementation of Oracle ERP for Reliance Home Comfort.

●Used Microsoft Office Suite Tools namely Word, Excel, PowerPoint, Ms Visio and SharePoint throughout Project Life Cycle for Documentation, Reporting, Analysis, Reqirements Elicitation, Demos and Workshops.

●Created Java scripts to automate data processing tasks, reducing manual workloads and improving productivity

●Designed Java-based data validation routines to ensure data accuracy and reliability in business analysis

●Conducted training sessions for team members to improve VBA proficiency, enabling them to independently use VBA for data analysis and reporting.

●Collaborated with IT teams to integrate VBA-powered tools with business systems, enhancing data accessibility and analysis capabilities.

●Conducted in-depth analysis of business processes and user requirements to align Oracle ERP customization with organizational needs

●Documented detailed functional and technical specifications for Oracle ERP modules

●Worked with procurement and legal teams to define and implement performance-centric contract management processes.

●Collaborated with key stakeholders, including department heads and IT teams, to gather input, address concerns, and ensure alignment with project goals

●Worked closely with Oracle consultants and developers to configure ERP modules such as Financial Management, Procurement, Risk Management, Supply Chain Management, Enterprise Performance Management, Customer Relationship Management, Human Resources and ERP Analytics to meet specific business requirements.

●Used Balsamiq and Lucid Chart in Creating and Developing High Quality Wireframes, Prototypes and Mockups for the Applications Powered by Oracle

●Oversaw customization efforts and ensured they complied with industry best practices

●Developed and executed data migration strategies, ensuring smooth transfer of legacy data into the Oracle ERP system

●Created compelling and interactive data visualizations, dashboards, and reports in Tableau to convey complex information effectively

●Developed interactive and user-friendly dashboards in Tableau, enabling stakeholders to gain insights and make data-driven decisions

●Conducted data validation and reconciliation to maintain data integrity

●Designed comprehensive test plans and scenarios for Oracle ERP modules, overseeing testing cycles to identify and address issues

●Developed training materials and conducted user training sessions to ensure a smooth transition to the Oracle ERP system

●Implemented change management strategies to minimize disruption and resistance to new processes introduced by the ERP system

●Fostered a culture of adaptability and continuous improvement within the organization

●Provided ongoing support and troubleshooting for Oracle ERP users, addressing issues and optimizing system performance

●Conducted post-implementation reviews to assess the impact of Oracle ERP on business operations and identify opportunities for further optimization

●Ensured compliance with relevant regulatory requirements and data security standards throughout the Oracle ERP implementation

●Managed relationships with Oracle vendors and service providers, including contract negotiations and performance evaluations

●Stayed current with Oracle ERP updates and enhancements to recommend upgrades as needed

●Facilitated Scrum events - sprint planning, daily scrums, sprint reviews and sprint retrospectives.

●Performed Demos for the Shippable Product Increment that was developed during the end of each Sprint i.e., 3-4 Features presented for each Demo

●Used JIRA and Confluence from Atlassian Suite on daily basis to Document and Manage Requirements in the form of User Stories, Track Team's Progress and Tasks during Sprints etc

ITSP Inc. Toronto, ON August 2016 – January 2018

Business Analyst/Scrum Master

Project Summary (Legacy Data Migration, ERP System Implementation and ERP System Integration)

Business Analyst on the Vendor Side that Implemented integrated business applications, application development, and system integration services, as well as IT consulting solutions for Small Medium Sized Enterprises using Microsoft Dynamics 365 Finance ERP based on Agile Scrum Methodology Framework

●Implemented robust error-handling procedures in Java code to minimize disruptions during data analysis and reporting

●Created Java scripts to automate data processing tasks, reducing manual workloads and improving productivity

●Used VBA to optimize business processes, resulting in faster decision-making and improved data-driven insights for management

●Implemented VBA-based data validation and quality control checks to ensure data accuracy and consistency in business analysis

●Identified inefficiencies in existing Financial management processes

●Designed and recommended process improvements aligning with best practices supported by Microsoft Dynamics 365 Finance

●Oversaw the seamless migration of legacy data into the new Microsft Dynamics 365 Finance system

●Implemented integration solutions to connect Microsoft Dynamics with other critical systems and Documents such EDI Supplier Documents EDI 850 Purchase Order, EDI 856 Advance Ship Notice, EDI 810 Electronic Invoice, EDI 997 Functional Acknowledgement of Receipt Confirmation to enable efficient Compliance with Suppliers.

●Used Balsamiq and Lucid Chart in Creating and Developing High Quality Wireframes, Prototypes and Mockups for the Applications Powered by Microsoft Dynamics 365

●Utilized Microsoft Access to transform and clean raw data, ensuring data quality for analysis and reporting

●Generated custom reports and visualizations in Microsoft Access, presenting data insights to stakeholders effectively

●Developed and executed test plans, including User Acceptance Testing to validate system functionality

●Identified and addressed defects and discrepancies during the testing phase

●Developed and maintained automation scripts to streamline system provisioning, configuration, and deployment processes, reducing manual effort by 40%

●Conducted regular code reviews and frequently collaborated with Developers to ensure the reliability and scalability of automated solutions

●Implemented change management strategies to ease employee adoption of the new ERP system

●Provided ongoing support and maintenance for the ERP system, including bug fixes and enhancements

●Leveraged Microsoft Dynamics SCM's reporting capabilities to generate insights and actionable recommendations

●Developed custom reports and dashboards to meet specific business requirements

●Worked closely with Microsoft Dynamics SCM consultants to ensure alignment with project goals and timelines

●Managed Client-Vendor relationships, contracts, and service-level agreements

●Conducted cost-benefit analyses to assess the ROI of the Microsoft Dynamics ERP implementation, tracking cost savings and operational improvements

●Maintained comprehensive project documentation, including project charters, risk assessments, and status reports

●Used JIRA and Confluence from Atlassian Suite on daily basis to Document and Manage Requirements in the form of User Stories, Track Team's Progress and Tasks during Sprints etc

Bell Canada Toronto, ON May 2013 – August 2016

Business Analyst

Project Summary (Legacy Data Migration, ERP System Implementation and ERP System Integration)

Led the successful implementation of SAP S/4HANA Cloud for finance ERP system, resulting in improved financial processes and data accuracy.

●Collaborated with developers and IT teams to integrate Java-based tools and systems into business processes, improving data accessibility

●Conducted thorough testing and quality assurance on Java applications to ensure data integrity and reliable results for business analysis

●Created Excel macros using VBA to streamline data modeling and analysis, improving report generation efficiency.

●Proficiently managed data files within SAP S/4HANA Cloud for finance ERP, ensuring data accuracy and integrity

●Conducted data extraction, transformation, and loading (ETL) processes to ensure smooth data flow

●Performed data reconciliation activities to identify discrepancies and discrepancies between financial data sets

●Developed and executed reconciliation procedures to ensure financial data consistency and compliance

●Conducted in-depth business analysis to understand and document finance-related requirements

●Collaborated with stakeholders to gather, analyze, and prioritize business requirements

●Leveraged MS Excel to extract, clean, and analyze financial data from SAP S/4HANA Cloud

●Produced timely and accurate financial reports, dashboards, and KPIs to support management in decision-making processes

●Created visually appealing and easy-to-understand charts, graphs, and pivot tables in MS Excel to present financial data effectively

●Utilized data analytics tools and techniques to extract meaningful insights from financial data

●Presented data-driven recommendations to support strategic financial decisions

●Utilized SQL to extract and aggregate data from diverse sources, enabling the generation of comprehensive reports and analysis

●Created and optimized complex SQL queries to extract, transform, and analyze data from relational databases

●Designed and executed SQL queries to generate custom reports tailored to specific business requirements

●Built complex queries using SQL within Microsoft Access to retrieve and analyze data from multiple tables

●Explored and utilized various data sources, classifications, and structures to extract meaningful information for reporting and analysis

●Maintained a deep understanding of all primary data sources, their structures, and classifications relevant to the ERP implementation

●Ensured data quality by performing data cleansing and transformation tasks to eliminate errors and inconsistencies

●Proactively identified data-related issues and bottlenecks, offering solutions to optimize data analysis workflows

●Used Balsamiq and Lucid Chart in Creating and Developing High Quality Wireframes, Prototypes and Mockups for the Applications Powered by SAP S/4HANA Cloud for finance

●Thoroughly assessed data requests from various stakeholders to understand their specific objectives and needs and prioritized and categorized data requests based on their impact and alignment with business goals

●Implemented rigorous data quality checks and validations to ensure that data used for analysis is accurate, consistent, and reliable

●Collaborated extensively with stakeholders, including finance teams, executives, and end-users, to understand their specific analysis needs and business objectives

●Explored multiple analysis alternatives to determine the most effective and efficient way to deliver requested insights by Considering different data visualization techniques, statistical models, and reporting tools to optimize analysis outcomes

●Created interactive prototypes and mock-ups of analysis solutions when requested by stakeholders and facilitated User Acceptance Testing and feedback sessions to refine prototypes and ensure they met user expectations

●Developed proof-of-concept analyses to demonstrate the feasibility and potential benefits of proposed solutions and Used prototypes and mock-ups to validate concepts before full-scale implementation

●Maintained an in-depth understanding of data sources within SAP S/4HANA Cloud, including their structure, relationships, and usage

●Acted as a go-to resource for stakeholders, offering guidance and clarification on data sources, definitions, and processes by documenting data source details, metadata, and definitions to create a comprehensive reference for stakeholders

●Proactively identified and addressed data-related issues and concerns raised by stakeholders

●Participated in initiatives to improve data source accessibility, quality, and usability and advocated for enhancements to data management processes based on stakeholder feedback

●Collaborated with finance domain stakeholders via Workshops to gain insights into existing business processes, and pain points to identify functional requirements for system enhancements and configurations

●Created clear and concise documentation, including functional specifications, use cases, user stories, and process flow diagrams

●Conducted thorough validation of requirements to ensure accuracy, completeness, and alignment with business needs

●Used JIRA and Confluence from Atlassian Suite on daily basis to Document and Manage Requirements in the form of User Stories, Track Team's Progress and Tasks during Sprints etc

Skills

●Workday ERP Modules, Oracle ERP Modules, Microsoft Dynamics 365 ERP, SAP ERP Modules

●Data Analytics, Data Modeling, Data Visualization, Data Management, Data Extraction

●Document Management, Information and Record Management Practices, Record and Rentention Policies

●Scripting Automation

●Product Backlog Refinement and Grooming

●JIRA and Confluence experience with creating and managing user stories, maintaining Product and Sprint Backlog, and keeping Track of Project Progress

●Microsoft Azure DevOps experience with creating and managing user stories, maintaining Product and Sprint Backlog, and keeping Track of Project Progress

●Agile Methodologies, System Deployment, SDLC

●Scrum Master

●Salesforce

●SQL Query Experience in retrieving and extracting data from Various databases

●Visual Basic for Applications

●Java

●Expert Experience in transposing Functional and Non-Functional requirements into coherent user stories

●Expert in working with both Business End Users and IT Development Team

●SAS Knowledge in performing Information retrieval and data management, statistical

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