JAMES S. TULLY

516-***-**** ad0wiy@r.postjobfree.com Merrick, N.Y 11566

TECHNICAL SUPPORT AND ADMINISTRATION

An experienced IT support and systems administration expert with exceptional customer service skills. Known for extensive knowledge of all computer hardware / software, server, operating systems, network connectivity and communications. Deep expertise of all Windows operating Systems and the ability to install, integrate and support these systems.

LAN WAN VPN MFA Backup Systems Mobile Device Management

PC Server Hardware Office 365 Active Directory Windows Server Administration

Network Printing WiFI Smart Phones End User support

Customer Service TCP/IP Cloud Computing Cisco VPN

VM-Ware 2 Factor Cisco VPN Zebra Label Printers

Mitel VoIP Dell Kace ConnectWise Kaseya

EXPERIENCE

TEK-SYSTEMS – Langone Hospital Systems Mineola, NY July 2023 –Present

Information Technology Consultant

Instrumental In the consolidation of outside practices to one location.

Othe duties include monitor and hardware swaps, imaging and deploying machines including laptops, desktops and tablets. Deployed printers, credit card machines, signature pads and scanners.

Worked on setting but new training centers and phsician practices throughout the Garden City Mineola areas. Worked closely with management to ensure that the sites were up and ready by the designated go live dates.

TEK-SYSTEMS –Mount Sinai Health System Oceanside, NY February 2022- July 2022

Information Technology Consultant

Worked on the EPIC software migration and assisted with hardware deployment and support of the end users during and after the installations to make sure that the equipment is performing properly.

Instrumental in the monitor and hardware swaps, imaging and deploying machines including laptops, desktops and tablets. Deployed printers, credit card machines, signature pads and scanners, tested all systems to make sure they were operational and helped with any log on issues

Responsibilities also included the communication across the project team (PM, Technicians, practices, internal Epic Tech team and/or internal Desktop and Network Infrastructure teams). Assisted in the documentation of asset information and IP addresses.

Coordinated site visits with the practice offices, prepping/imaging machines then deploying the assigned hardware to the sites per the project schedule.

Worked with end users on the new machines transistiong them to the new software/hardware.

AKORN PHARMACEUTICAL’S Amityville, NY 2016 – 2022

A 2000 employee $841 Million revenue (NYSE:AKRX) generic pharmaceutical manufacturing company.

IT Specialist III

Responsible for day to day IT Support operations for 500 local and 1500 remote employees. Operated and created SOP’s for a GXP (Instrument Computers for the health Industry) and non-medical environments and equipment.

Executed all aspects of user setup & termination including User, phone and network setups etc.

Developed new desktop and laptop images.

Ran posting of company information to Video Devices across the corporate campus.

CHIPS TECHNOLOGY GROUP Syosset, NY 2014 – 2016

A 15 employee, $7 million annual revenue managed services provider.

Proactive Services Manager

Reported to CTO. Led a team of 20 local and off site support engineers. Responsible for all aspects of IT support for 70 customer sites including Internet connections, server health, server backups. Orchestrated all IT operations to deliver secure, reliable and cost effective systems to enable our customers.

JAMES S. TULLY Page Two

HITECH PHARMACAL Amityville, NY 2012 – 2014

The third largest seller of ophthalmic generic products. Acquired by Akorn Pharmaceutical in 2014.

System’s Engineer

Duties included: Installation, setup, updates and maintenance of over 58 servers. Answered support calls daily for over 340 employees. Weekly new user setup adding shared drives and setting up email on Microsoft Sever and Hosted exchanges. Worked daily with Telephony Equipment specifically -VOIP-Avaya S8300.

Diagnosed hardware and software issues to resolution and track progress of all open ticket items.

Created and maintained documentation for systems and users.

Primary senior management contact for all issues that arose.

Passed all 6 month audits with high marks including all Backups, user additions and terminations.

Led the successful migration of 130 users for full system operating system upgrades.

Project lead of a successful mail migration.

INNOVATIVE TECHNOLOGY SOLUTIONS New Hyde Park, NY 2012-2012

Help Desk Analyst, service desk

Reported to Shazaad Ali. Responsible for support across multiple roles including help desk analyst, desktop support, hardware and printers, IMAC, rollouts and special projects. Primary areas of focus included Active directory, RSA accounts and Microsoft exchange.

VERINT SYSTEMS Queens, NY 2000 – 2012

Senior Support Engineer 2005 – 2012

Promoted from Systems Engineer. Working across several law enforcement agencies, responsibilities included System Administration and support of highly advanced systems with proprietary application software used for data and audio mining. Managed all aspects of preventive maintenance, backups, software upgrades and data entry.

Systems Engineer 2000 – 2005

Responsibilities included hardware, software integration and design for new systems to customer specific requirements. These systems were designed for recording data and audio of telephone conversations for law enforcement purposes.

Maintained servers, SUN databases using Solaris and Sybase along with Windows workstations.

Trained customers to operate and administer the systems.

Configured proprietary archiving systems using optical media.

Implemented dedicated LAN and WAN routers, hubs and switches.

Advisor for new product development while working with all levels of product engineering.

Created detailed test procedures and Factory and Site acceptance tests.

EDUCATION

Associates Degree in Business Administration State University of New York Farmingdale, NY 8/ 2001

Member of Phi Theta Kappa and Alpha Beta Gamma Honor Societies

Serving as secretary for Alpha Beta Gamma

Digital Computer Technology Diploma Suburban Technical School Hempstead, NY 2002

Received education in computer related electronics and hardware down to component level

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