GL Gloria Lopez

El Paso, TX ***** 915-***-**** ad0wi3@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem- solving, and communication skills.

SKILLS Business Needs Analysis

Customer Satisfaction

Employee Communications

Project Schedule Coordination

Clerical Staff Oversight

Staff Orientation and Training

Organizing and Categorizing Data

Research and Analytical Skills

Computers and Technology

Multi-Line Telephone Systems

Administrative Procedures

Customer Relations and

Communications

Issue Response and Resolution

Bilingual in Spanish and English

Customer Needs Assessments

Manage Correspondence

Multitasking and Time

Management

Records Management Systems

WORK HISTORY LICENSED INSURANCE AGENT-ASSISTANT 04/1991 to 12/2018 State Farm El Paso, TX

Generated leads and met with potential clients to explain insurance options and encourage purchases.

Researched and resolved areas of concern for potential and existing clients.

Participated in networking events and developed relationships with potential clients to increase sales.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Managed filing system, entered data and completed other clerical tasks. Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Established administrative work procedures to track staff's daily tasks. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. Assisted coworkers and staff members with special tasks on daily basis. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

EDUCATION No Degree 05/1976

International Business College - El Paso, El Paso, TX