Customer Service Patient Intake
Resume:
Ibet Morales
Orlando, FL *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Receptionist
Morgan & Morgan - Orlando, FL
July 2023 to Present
• Greet clients and inquire into their purpose of visiting the firm
• Record all information provided by clients and forward it to attorneys.
• Answer phone calls by operating Arc systems, transferring calls, and taking messages
• Handle incoming and outgoing correspondence according to established protocols and procedures
• Ensuring that conference and shared spaces are tidy and ready for client meetings Dispensary Associate
GrowHealthy - Orlando, FL
April 2020 to July 2023
• Engage and educate patients in a positive manner
• Ensure patient intake forms are accurate and complete
• Maintain compliance with all local and state regulations
• Perform general office work, such as filing records, operating copy machines, and using email
• Provide Dispensary General and Assistant Managers with patient feedback on a timely basis
• Maintain proper recordkeeping such as patient intake forms, cash handling records, chain of custody documents and waste disposal logs
• Consistently deliver excellent, and compassionate patient services
• Proficient on HIPAA and confidentiality requirements.
• Current on product knowledge and proper dosage.
Administrative Manager
Marijuana Doctor - Orlando, FL
December 2018 to December 2019
• Answer phones and greet patients.
• Input new patients into the Department of Health (DOH) registry.
• Regularly review DOH website for state updates.
• Intake/outtake of patients during scheduled doctor days.
• Provide patients with CBD information and opportunities to cross sell.
• Educate patients on medicinal cannabis and the state process.
• Basic office cleaning and organization.
• Help provide the schedule for the admins in the office.
• Make sure patients Recommendations are placed on the Medical Marijuana Use Registry (MMUR) in a timely manner.
• Make sure to take inventory for the offices.
• Have the schedule prepared for all employees.
• Make sure that the Doctors have their paperwork ready and are scheduled their appropriate hours
• Provide a schedule for the employees
• Call dispensaries to see if they can do provide our patients with education and information about their product
• Train employees.
• Designate tasks for everyone
Driver
Edward Zengel and Son's Express - Fort Myers, FL
September 2015 to April 2019
• Acquiring and distributing packages and mail to designated locations around Orlando.
• Preserving the vehicle used by cleaning and routinely check for maintenance Obeying traffic laws and keeping to safety guidelines
Bakery Clerk
Publix - Orlando, FL
September 2014 to September 2015
• Providing superb customer service
• Produce information needed to customers to assist in product-related decisions
• Taking and filling special orders for customers
• Restock bakery trays, display cases
• Following sanitation and safety guidelines
• Aided cleaning duties
Attractions Attendant
Universal Studios Florida - Orlando, FL
November 2012 to July 2014
• Ensuring the proper use of safety practices and procedures while operating the attraction.
• Loading and unloading of ride vehicles
• Checking ride restraints and lap bars
• Providing safety instructions
• Dispatching vehicles and observing ride monitors to ensure the safe operation of the attraction
• Greeted guests in a professional friendly manner
• Safely evacuating the ride in accordance to operating procedures.
• Responsible for ensuring a neat and organized work area and keeping the area free of debris. Education
As in Baking and Pastry Management
Valencia College - Orlando, FL
September 2009 to Present
Certificate of Completion in Dispensary Management Learn Sativa University - Orlando, FL
March 2020 to March 2020
Associate in Business Management and Marketing
Valencia College - Orlando, FL
September 2009 to December 2014
High school or equivalent
Colonial High School - Orlando, FL
September 2005 to June 2009
Skills
• Receptionist (1 year)
• Data Entry (1 year)
• Scheduling (1 year)
• Microsoft Office (1 year)
• Microsoft Word (1 year)
• Management
• Customer Service Skills
• Inventory
• Clerical
• Organizational Skills
• Filing
• Microsoft
• Clerical Experience
• Customer Service (8 years)
• Schedule Management (1 year)
• Front Desk (1 year)
• Training (1 year)
• Hospitality Experience
• Door-to-Door Experience
• Computer literacy
• Sales
• English
• Cash handling
• Presentation skills
• Retail sales
• Leadership
• Windows
• Microsoft Excel
• Microsoft Powerpoint
• Phone etiquette
• Typing
• Word processing
• Administrative Experience
Certifications and Licenses
Driver's License
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