Medical Receptionist Call Center
Resume:
Pamela York
Stafford, VA *****
******.*.****@*****.***
Authorized to work in the US for any employer
Work Experience
TEMPORARY MEDICAL RECEPTIONIST
POTOMAC INTERNAL MEDICINE - Woodbridge, VA
January 2022 to March 2022
Check-in/Check-Out patients, answering multi-line telephone, scanning documents, post payments, verify insurance.
TEMPORARY MEDICAL RECEPTIONIST
KIDMED PEDIATRIC URGENT CARE - Stafford, VA
September 2021 to October 2021
Answered multi-line telephone, cleaned kitchen after business closure nightly, re-stocked refrigerators, tidied waiting area.
TEMPORARY CALL CENTER RECEPTIONIST
ORTHOPEDIC SPECIALTY CLINIC - Fredericksburg, VA
August 2020 to August 2020
Answered inbound calls to schedule patients for short-term care. Utilized EMR NextGen. TEMPORARY ADMINISRATIVE ASSISTANT
NORTHERN VIRGINIA TEMPORARY STAFFING - Falls Church, VA August 2019 to March 2020
Opened and closed real estate company's office, greeted clients, answered telephone, scanned documents, photocopied documents, faxed documents, electronic bank deposits, managed and distributed mail, signed for deliveries from UPS, FedEx, and USPS on a temporary assignment. MEDICAL RECEPTIONIST
AQUIA FAMILY MEDICAL CENTER - Stafford, VA
June 2018 to August 2018
Greeted and checked-in & checked-out patients, registered new patients, answered multi-lined telephone, responded to telephone and in person request for information, scheduled and confirmed appointments, scanned, photocopied, and faxed documents, accepted payments for POS, interviewed potential patients for treatment, experience using EMR Amazing Charts, NextGen, Availity. DENTAL RECEPTIONIST
SCARBORO FAMILY DENTISTRY - Fayetteville, NC
April 1999 to October 1999
Greeted and registered new patients, insurance verification, answered multi-line telephone, managed incoming and outgoing mail, manage recall system, scheduled and confirmed appointments, processed insurance claims.
RECEPTIONIST
INTERIM TEMPORARY SERVICES - Fayetteville, NC
February 1998 to February 1999
Provided clerical support to different local and government agencies on a temporary basis
(e. g. Dept of Voter's Registration Office, Dept, of Social Services, Dept. of Environmental Health, as well as Physician's Offices)
DENTAL RECEPTIONIST
DAVIS FAMILY DENTISTRY - Weldon, NC
January 1997 to February 1998
Greeted and Registered new patients, insurance verification, answered multi-lines telephone, manage incoming and outgoing mail, manage recall system, scheduled and confirmed appointments, processed insurance claims.
TELEPHONE OPERATOR
BELL ATLANTIC TELECOMMUNICATIONS - Hampton, VA
February 1996 to December 1996
Provided directory assistance to the public, performed data entry, customer service, call center environment
Education
DIPLOMA in Medical Administrative Assistant
ALTIERUS CAREER COLLEGE - Woodbridge, VA
November 2016 to June 2018
HIGH SCHOOL DIPLOMA in Basic and Business Courses
WELDON HIGH SCHOOL - Weldon, NC
August 1982 to June 1986
Skills
• Filing (10+ years)
• EMR (Amazing Charts, NextGen, Athena (4 years)
• Front desk (5 years)
• HIPAA (3 years)
• Telecommunication
• Google Suite (3 years)
• Time management
• Administrative experience (2 years)
• Microsoft Office (1 year)
• Data entry
• Documentation review
• Computer literacy
• English
• Microsoft Word
• Office experience
• Medical records
• Typing
• Order entry
• Phone etiquette
• Communication skills
• Microsoft Excel
• Discharge planning
• Stocking
• Social work
• Medical receptionist
• Dental receptionist
• Pediatrics
• Customer service
• Anatomy knowledge
• ICD-10
• Medical office experience
• Computer skills
• CPR
• Vital signs
• Medical billing
• Cleaning
• Medical coding
• Medical scheduling
• Clerical experience
• POS
• Medical terminology
• Insurance verification
• Organizational skills
• Cash handling
• Electronic Banking Deposit
• EMR Athenahealth (1 year)
• Multi-line phone systems
• EHR systems
• Office Management
• Writing skills
Awards
Dean’s List
November 2016
Dean’s List
February 2017
President’s List
June 2018
Certifications and Licenses
Certified Medical Administrative Assistant
November 2020
Certified Medical Administrative Assistant
November 2022
Assessments
Work style: Conscientiousness — Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Medical receptionist skills — Highly Proficient
March 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Basic computer skills — Completed
January 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Receptionist — Proficient
August 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Call center customer service — Completed
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
Work style: Reliability — Completed
June 2021
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• CPR/AED by the American Heart Association issued by Altierus Career College, November 2016
• HIPAA Certification, Altierus Career College, November 2016
• OSHA Certification, Altierus Career College, November 2016
• Claim Gear Electronic Health Record Training, May 2018
• Insurance Training, 2016-2017
Contact this candidate