Gregory Owens

Indianapolis, IN *****

ad0wgn@r.postjobfree.com

317-***-****

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs.

Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in Language and

Language. Committed to resolving problems and maintaining accurate metrics and reports. Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Job Title position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Work Experience

Building Systems Team Member

Indianapolis Public Library - Indianapolis, IN

August 2007 to January 2018

Worked in conjunction with Security guards to maximize Library patrons safety minimize Library patrons infractions and violations.

Maintain and monitor, Hvac, Lighting, Building fire alarm,Etc systems. Responsible for Monitoring satellite branches after Business hours. Control Room open 24/7 365 (including all major holidays). CSR

Indiana Bureau Of Motor Vehicles - Indianapolis, IN September 2006 to August 2007

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Provided primary customer support to internal and external customers. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Maintained up-to-date knowledge of product and service changes. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Cross-trained and provided back up for customer service managers. Effective liaison between customers and internal departments. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating. Increased efficiency and performance by monitoring team member productivity and providing feedback. Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.

Welcomed, greeted and assisted guests in high-traffic store, generating

$Amount of dollars in Timeframe business.

Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades. Provided ongoing guest service.

Check in /check Out Clerk

Wishard Hospital - Indianapolis, IN

March 2002 to September 2006

Interacted with customers by phone, email or in-person to provide information. Received and routed business correspondence to correct departments and staff members. Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Managed multiple projects simultaneously using organizational and analytical skills. Handled client correspondence and tracked records to foster office efficiency. Informed and supported business leaders through consistent communication and administrative support duties.

Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Supported staff on special assignments and ad hoc projects. Appraised Type and Type information to give customers appropriate answers regarding Type matters. Collection Default Specialist

USA Group/Sallie Mae Student Loan - Fishers, IN

June 1999 to March 2002

Entered client details and notes into system for interdepartmental access and review. Processed debtor payments and updated accounts to reflect new balance. Worked with customer to create debt repayment plan based on current financial condition. Listened to customers and negotiated solutions that met creditor and debtor needs. Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.

Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers. Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions. Offered friendly and efficient service to customers, handled challenging situations with ease. Developed and maintained courteous and effective working relationships. Field Rep, Account Rep, and Dealership Wholesale Floorplan Auditor GMAC Financial Services

October 1977 to June 1999

Traveled up to a Number miles per day to visit customer locations. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Established and optimized schedules to keep coverage and service in line with forecasted demands. Submitted reports to senior management to aid in business decision- making and planning. Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance. Connected with customers to assess satisfaction and resolve service issues. Attended Type of events to network among interested parties, generate leads and improve customer acquisition.

Traveled to Number local stores each Timeframe to assist with resolving Product problems and customer complaints through Action and Action. Completed paperwork in full, on time and with high accuracy. Contributed to business goals and performance metrics through Action and Action to keep customer service ratings above Number% at all times. I hired on as a Field Rep with a company car and expense account whose primary job was to travel to Past due Customers Homes, businesses,etc to contact them to cure delinquency by Collecting past due payments, extending, deferring,renewing, or repossessing when the Customer is unable or unwilling to comply with any of the aforementioned options.

Several years later, I was brought into the office as an Account Rep and given a lump sum COLA payment and a raise to compensate for the loss of a company car. I performed the same functions in the office as I did in the field only on a telephone in a call center environment.

In later years, GMAC closed several of their Indiana branches, at which time I had to travel throughout the State of Indiana to General Motors Dealerships to perform Wholesale Floorplan Audits which consisted of physically counting All of the cars on the Dealership's lot and then going inside the dealership to examine their recent deal jackets,c of o's or mso's, etc to reconcile their records with GMAC'S records and to insure that the Dealer's recently sold vehicles were being paid off per their contractual agreement between them and GMAC and that they were not "out of trust", in paying off their Wholesale Floorplanned vehicles, after having been sold, etc.

I generally almost always had to collect a check(s) for units that were out of trust,or had just been sold and wholesale payment had just become due, at the time of the audit. During my 22 year tenure at GMAC, I'd probably venture to say that I collected hundreds of millions of dollars of dealership checks to payoff floorplanned units. Assistant Manager in Training

Postal Finance Company - Indianapolis, IN

July 1975 to October 1977

Communicated all learning and performance objectives, schedules and training assessments to upper management.

Researched and obtained relevant course materials to achieve training objectives. Worked to learn all of the office functions of a Branch manager. Called past due accounts from the office.

Traveled to Customers residences when unable to reach on the telephone. Directed training and retraining of employees to boost performance and enhance business results. Specialist 4th Class

United States Army Europe - Wurzburg, Germany

June 1972 to July 1975

Trained personnel in important first response procedures. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions. Addressed Service Members Pay Complaints.

Interviewed Service Members in office to locate pay errors. Made neccessary adjustments to correct Service Members pay. Calculated travel pay and per diem to TDY(Temporary Duty Assignments) and paid accordingly. Calculated travel pay mileage from Port of Debarkation in CONUS(Continental United States) to location of PCS(Permanent Change of Duty) in the States. Other Various duties as required.

Mail Room Clerk

WTHR Channel 13 Television Station - Indianapolis, IN September 1971 to June 1972

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy. Weighed letters and packages and calculated costs based on classification, weight and destination. Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

Used automated mail processing equipment to sort and collate mail. Run errands for Television Station.blankContentIdentifierTravel to the Television Station's transmitter to deliver packages, program logs, Etc. Education

U S Army Finance and Accounting in U S Army Finance U S Army Finance and Disbursement Specialist School - Harrison, IN September 1972 to December 1972

Diploma in Vocal Music

Arlington High School - Indianapolis, IN, US

May 1970

dealerships all over the State

Skills

• Customer Service Quality Standards

Cooperative Relationships Willingness to Learn

Equipment Maintenance Area and Facility Cleaning

• Library Services

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