MAISIE FORMENTI

Email – ad0wg6@r.postjobfree.com

SUMMARY

With over 8 years of professional practice as a Customer Service Representative, I have been primarily responsible for attending to Customer Service needs, overseeing a large caseload of clients and providing accurate and precise documentation in a timely manner. I look forward to working as a Customer Service Representative for your company as I would love to be a part of an organisation that allows me to learn and grow.

EXPERIENCE

Customer Service Representative @ AT&T (2015 – 2019)

• Responsible for answering incoming phone calls and responded to customer requests promptly, providing customers with product and service information, identifying, researching, and resolving customer issues using the computer system and resources.

• Communicated effectively and responded to all customer inquiries and complaints Education.

Customer Service Representative @ Verizon Wireles (2019 – 2021)

• Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Processed customer service orders promptly to increase customer satisfaction. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Account Service Representative @ Vivint (2021 – present)

• Responsible for researching customer accounts and identifying errors in billing information.

• Provided detailed explanations of products, services, and account options to customers.

• Processed customer requests for new services or changes to existing accounts and assisted customers with payment plan options to ensure timely payments on their accounts.

EDUCATION .

Claflin University - Orangeburg, SC

• Bachelor of Arts: Criminal Justice

SOFTWARE SKILLS .

• Proficient in the use of Microsoft Teams, Excel, and PowerPoint office suites and Google Office suites (Google Sheets, Google docs, Google form, etc.)

• Proficient in the use of computer for data entry, with a typing speed of 60WPM SKILLS .

• Customer Relations

• Problem-Solving Ability

• Conflict Resolution

• Complex Product Knowledge

• Customer Service

• Multi-Line Telephone Operation

• Clerical Support

• Understanding Customer Needs

• Customer Data Confidentiality

• Order Processing

• Data Entry Documentation

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