Customer Service Cash Receipts
Resume:
HERSCHEL R. TAYLOR
Apt. *-C
Marietta, GA 30060
ad0wfr@r.postjobfree.com
OBJECTIVE
A challenging and responsible position as a manager with professional experience, exceptional interpersonal skills and a strong commitment to excellence.
SUMMARY OF QUALIFICATIONS
Progressive and diversified experience in management, training of personnel, accounting, and sales. Directed the activities of employees, support staff and interns. Skilled in handling customer service complaints. Reviewed operations and instituted cost-effective, timesaving systems and control. Skilled in Microsoft Office 2010 – Applications: Word, Excel, PowerPoint, and Access.
EMPLOYMENT
3/21-Present MATTRESS OUTLET ATLANTA Manager
Oversaw the store's operations.
Assumed full responsibilities of all daily operations.
Prepared daily cash receipts.
Provided and maintained high staff morale by establishing a team approach.
Gave employee evaluations and counseling when needed.
Providing ongoing liaison with contractors and vendors.
Establish goals, monitor staff production levels and develop employee marketing skills
Created weekly and monthly schedule, payroll and sales logs.
3/20-2/21 FOODTOWN Manager
Oversaw the store's operations
Incorporated staff training, stocking of merchandise, taking inventory, unloading of equipment and supplies and responding to customer services.
Train sales associates in stocking of merchandise on shelves.
Train sales associates in taking inventory.
Supervised unloading equipment and supplies.
Responsible for all customers inquires.
Created weekly and monthly schedule, payroll, and sales logs.
Handled profit and loss statements.
Register sales pick-up
3/16-2/20 CAPSTONE LOGISTIC’S Logistic Coordinator/Selector
Prepare order entry packages and coordinate all pertinent information with the organization.
Work with Sales to prepare all consignment paperwork.
Ensure all orders comply with company booking policies.
Prepare change orders and track status.
Providing ongoing liaison with contractors and vendors.
7/12-2/16 SLEEPY’S Manager
Assumed full responsibilities of all daily operations.
Prepared daily cash receipts.
Provided and maintained high staff morale by establishing a team approach.
Gave employee evaluations and counseling when needed.
Providing ongoing liaison with contractors and vendors.
Establish goals, monitor staff production levels and develop employee marketing skills
Created weekly and monthly schedule, payroll and sales logs.
5/09-06/12 CVS Assistant Manager
Assumed full responsibilities of all daily operations.
Training and development for a staff of 60 and delegated daily work assignments.
Prepared daily cash receipts for armor car pick ups.
Provided and maintained high staff morale by establishing a team approach.
Hiring and terminating employees.
Gave employee evaluations and counseling when needed.
Providing ongoing liaison with contractors and vendors.
Establish goals, monitor staff production levels and develop employee marketing skills
Created weekly and monthly schedule, payroll and sales logs.
1/08-5/09 HGA QUEST Project Team Manager
Supervisor of teams of Associates.
Detailed cleaning of gondolas, shelves, wood fixtures and floor/ceiling tiles.
Move shelves; rotate stock; display products and POG materials as appropriate per reset schematic.
Unload and install merchandise.
Set up departments and pricing per planograms.
Work with store personnel to achieve and maintain merchandising excellence and build customer good will on reset projects.
Responsible for special reset projects as assigned.
Travel to multiple stores with reset team to complete work.
12/04-12/07 BATHFITTER Branch Manager
Assumed full responsibilities of all daily operations.
Training and development for a staff of 21 and delegated daily work assignments.
Prepared daily cash receipts for armor car pick ups.
Provided and maintained high staff morale by establishing a team approach.
Hiring and terminating employees.
Gave employee evaluations and counseling when needed.
Providing ongoing liaison with contractors and vendors.
Establish goals, monitor staff production levels and develop employee marketing skills.
Increased volume by 25% to 20 million.
Lowered shrink from 5.2 to 1.3.
Created weekly and monthly schedule, payroll, and sales logs.
4/99-12/04 SEAMAN’S FURNITURE INC. Sales Manager
Responsible for training associates and developing team building activities.
Manage retail sales associates to achieve and increase operational sales goals.
Prepared daily cash receipts for armor car pick ups.
Provided and maintained high staff morale by establishing a team approach.
Handled all customer inquires, complaints and concerns.
Hiring and terminating employees.
Converse with HR departments concerning all written, verbal and counseling notices before distribution.
Providing ongoing liaison with contractors and vendors.
Establish goals, monitor staff production levels and develop employee marketing skills.
Increased volume by 20% to 28 million.
Lowered shrink from 4.2 to .08.
Created weekly and monthly schedule, payroll, and sales logs.
EDUCATION
MONROE BUSINESS COLLEGE, Bronx, NY- Associates Degree - Accounting
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