Asya Templeton

Statesville, NC *****

ad0wew@r.postjobfree.com

+1-743-***-****

Authorized to work in the US for any employer

Work Experience

Front Office Manager

Holiday Inn Express and Suites - Mooresville, NC

April 2019 to August 2022

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

• Train, supervise and support office staff, including receptionists, security guards and call center agents

• Schedule shifts

• Ensure timely and accurate customer service

• Handle complaints and specific customers requests

• Troubleshoot emergencies

• Monitor stock and order office supplies

• Ensure proper mail distribution

• Prepare and monitor office budget

• Keep updated records of office expenses and costs

• Ensure company’s policies and security requirements are met Laundry Aide/Housekeeper

Autumn Care, Inc. - Statesville, NC

January 2019 to August 2019

Cashier/Customer Service

Times Oil Corporation - Statesville, NC

February 2017 to December 2018

Running Register Stocking Store And Freezer Cleaning Store And Bathrooms Handling Cash And Credit Card Payments

Helping Customers With Their Needs

Education

Ged

Mitchell Community College

Skills

• Computer skills

• Front desk

• Night Audit

• Cash Handling

• Guest Services

• Cashiering

• LIHTC

Assessments

Sales skills — Proficient

August 2022

Influencing and negotiating with customers

Full results: Proficient

Front desk agent (hotel) — Proficient

April 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Retail customer service — Proficient

August 2022

Responding to customer situations in a retail setting Full results: Proficient

Call center customer service — Proficient

July 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Front desk agent (hotel) — Proficient

August 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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