AMY BOCKELMAN

*** ****** ** ******, ** ***** 419-***-**** ad0wes@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Academic Honors: Ultimate Medical Academy Honor Roll (3.75 GPA).

Experience includes use of computer software, data entry, and point of sale computer systems.

Strong written and verbal communication skills and able to easily cross-train to increase knowledge base.

10-key Data Entry, Typing Speed: 56 WPM.

KEY QUALIFICATIONS

Introduction to Medical Assisting Medical Terminology HIPAA Compliance Medical Record Management

Medical Law & Ethics Medical Billing Pathophysiology for Medical Office Anatomy & Physiology Pharmacology

Electronic Health Records Interpersonal Communications Health Care Coding Patient Processing & Accessing

Medical Office Procedures Office Accounting Principals of Management Insurance Verification Medical Transcription

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2015

Ultimate Medical Academy Diploma - Medical Administrative Assistant, 2014

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

RELEVANT PROFESSIONAL EXPERIENCE

Alliance One - Maumee, OH 10/2020 – 05/2021

Customer Service Manager for Bank Of America

Took inbound and outbound calls to assist customer with their mortgages.

Updated customers information in the system.

Took customers payments over the phone and would set them up on certain payment plans if needed.

Worked with Excel, MS word, and Power point.

Transfer calls to the correct department if they called the wrong department.

Worked with a few different systems that they required such as Flagspace, Salesforce, Default Workflow, Finpro, HLMS, CCMS, MSP, LAMP,AVAYA, MCCA, and UCRS,

Serviced loans that were GSE, HFI, SFO, HFA, & HUD. Also, would set up Loan mods for customers if they would need that type of assistance.

APS Medical Billing - Toledo, OH 10/2015 – 09/2021

Data Entry Clerk / Medical Front End Associate

Transfer patient information, including name, date of birth, address, and services provided, into EMR software.

Verify patient insurance coverage and provide names from documents and enter data into system.

Enter CPT codes for procedures into EMR, complete FC coding, and ensure accurate and timely completion of work.

I was laid off of APS because of the Covid-19 Pandemic in March 2021 and let go in September,2021.

Liberty West Nursing Center of Toledo / West Cove Care - Toledo, OH 04/2015 - 10/2015

Medical Receptionist / Medical Records Clerk

Maintained staffing log, received and sent faxes, faxed patient insurance to medical facilities, and collected payments.

Answered inbound phone calls, communicated with patients and staff, used medical terminology, and set up referrals.

Followed HIPAA guidelines, handled medical records, made face sheets, and tracked admissions and discharges.

ADDITIONAL WORK EXPERIENCE

Kroger Grocery Store - Toledo, OH 10/2014 - 05/2015

Retail Cashier / Customer Service

Interacted with customers in a positive manner and demonstrated a high level of customer service.

Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.

Served as first point of contact for customers, ensured repeat business, and grew sales footprint in local market.

Wendy’s - Lambertville, MI 10/2011 - 10/2014

Cashier / Crew Member / Customer Service

Performed a multitude of tasks including order preparation, training new staff, and serving customers at the cash register.

Ensured operation excellence by adhering to systems and standards of the store and provided customer service.

Maintained clean and organized workstation and guest area and followed food safety guidelines.

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