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Human Resources Customer Service

Location:
Lake Worth, FL
Posted:
November 06, 2023

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Resume:

BRITTANY TAYLOR WALKER

**** **** **** **********, ** 33463 561-***-****

ad0weh@r.postjobfree.com linkedin.com/in/brittany-taylor-walker

SUMMARY AND PROFILE

Associate Director of Human Resources

A qualified HR Director with over 12 years of experience working in multiple HR disciplines. Experienced at aligning business objectives with those of management and employees throughout designated business units.

Addresses and anticipates any human resources-related needs. Specialize in serving as a consultant to management on human resources-related issues.

Skills

Benefit Administration/ Worker’s Compensation Training and Development

Team Building and Management Organizational Development

Change Management Performance Improvement

Compliance in Healthcare and Sales Payroll taxing

Unemployment HRIS Management

Joint Commission Regulations Healthcare Regulations/ Standards

Credentialing/Malpractice/Liability Conflict Resolution

Employee Relations Employment Law

Customer Service Employee Advocacy

Business Acumen Solution Oriented

Succession Planning Time and Attendance

Diversity, Equity, and Inclusion Cultural Awareness and Sensitivity

Recruitment and Onboarding Talent Acquisition

Resource Planning Productivity Analysis

Organizational Structuring Accountability

Strategic Thinking Employee Engagement

Data Analytics Effective Communication

Remote Flexible Self-motivated

Adaptable Digital Literacy

Leadership

PROFESSIONAL EXPERIENCE

Banyan Treatment Centers

Associate Director of Human Resources

06/2014 – Current

Handle complex ADA, FMLA, EEO and AAP cases to ensure compliance and respond to complaints. Manage mediation, responses, and settlements while coordinating with legal counsel and executive team. Coached and led management on the compliance of policies, including selecting/ hiring, DEI, performance management, employee relations concerns, and other key laws and regulations.

Complete payrolls for multi-state facilities weekly for up to 1000 plus employees, including compensation analysis, total rewards and incentives, succession planning. Managed to improve payroll processes and reporting systems through time management auditing and accountability, allowing for a complete decrease in payroll errors, an increase in employee responsibility, and a result of increased company resources. Run multiple complex reports for retention, data analysis, accounting reconciliation, and in compiling data for business strategy and Center of Excellence initiatives.

Managed daily Human Resources tasks in areas of project management, employee relations, implementation and management of HRIS systems, operation of benefit administration systems, recruitment, compliance, worker’s compensation, retention, complex reporting (BI), performance management and improvement, and implementation of HR policies and procedures. Led HR team in daily tasks and HR disciplines ensuring customer service, employee advocacy, and efficiency

Maintained vast experience in many HRIS systems, including implementation and in restructuring. I have worked with Paychex, ADP, and UKG. I am very familiar with the structuring side of Kronos and how to build the system based on need. Managed to tailor our current HRIS system to meet the needs of lower level positions to manage compliance effortlessly.

Collaborated with Executive Suite Team in areas of mergers and acquisitions. Planned accordingly to transition in both areas, including, decreasing or increasing staffing plans and numbers, recruitment strategies and efforts, and in ensuring a seamless work environment that remained positive and effective.

Managed all aspects of compliance from healthcare administration standards through Joint Commission to state regulations. Conducted audits with auditors to ensure facility-wide compliance. Implemented tracking systems and training rollouts to remain up to date.

Handled benefit administration, open enrollment, and in benefit contracts and negotiations.

Behavior Health of the PBs

Human Resources Generalist/ Recruiter

04/2011- 06/2014

Managed HR department and team on daily tasks. Tasks included, but are not limited to; payroll, employee relations, employment law, hiring and retention, and implementation of a new HRIS system.

Acted as Human Resource Business Partner to facilities nationwide, handling all areas of strategic management and HRM tasks.

Managed all phases of recruitment (interviews, staffing plans, and screening). Brainstormed ideas for staffing, recruitment, and retention.

Collaborated on recruiting strategies and company restructuring for budget constraints. My initiatives were highly effective in reducing payroll and reducing staffing numbers.

Built positive, productive relationships with diverse internal and external stakeholders.

Collaborated with management team on ensuring a positive and high performing work environment, guiding managers in establishing rapport and building effective teams. Pinpointed employee relation issues, providing managers with targeted, relevant solutions.

EDUCATION AND OTHERS

Barry University Graduated 08/2020

Master’s Degree in Public Administration Concentration in HR

Palm Beach State College Graduated 10/2017

Bachelor of Science in Business Administration

Professional References

Lisa McWhorter, CEO 561-***-****

Fredi Levitt, Executive Director 916-***-****



Contact this candidate