Louie A. Varias

Pensacola, FL

631-***-**** ad0wdp@r.postjobfree.com

Identity and Access Management

Professional and dedicated IAM Solutions Consultant with solid experience in supporting varied IT solutions in highly complex and technical environments, managing, and troubleshooting current and emerging IT solutions and technologies for hardware, software, equipment, and applications. A highly trusted self-starter with an innate ability to complete projects with minimal oversight, in addition to developing and leading teams to achieve organizational goals and exceed client expectations.

Demonstrated experience troubleshooting, managing, and solving complex issues related to incidents, identities, systems, access, accounts, authentication, authorization, entitlements, and permissions.

Effective communicator with strong service and leadership skills, forging positive relationships with internal and external customers to make projects successful.

Product knowledge and hands-on experience with SailPoint IIQ

Understanding and experience with JavaScript, Unix, PowerShell, AD, LDAP, and ITSM platforms including ServiceNow.

Core Technologies

Security Platforms / Protocols

Active Directory, Federation (SAML), Okta (Certified Professional), SSO, Splunk, Slack, Teams, Microsoft O365, SOAPUI, Postman API, Notepad++, WinSCP

Markup Languages

HTML5, XML, CSS

Operating Systems

Windows, Unix

Scripting Languages

JavaScript, SQL, PowerShell

Tools

SailPoint IIQ, IdentityNow, AWS – CloudWatch, HYPR, JIRA, OIM, Atlassian, CyberArk, ServiceNow

Career Highlights

Deloitte Cross-Industry

Solutions Consultant IAM Application Integration Engineer, 03/2023 – 10/2023

Focus on building tool kits and new managed service capability for the firm. Identify enablers and support HYPR operate practice engagement. Assist in developing HYPR asset to include operational runbook, alert setup and monitoring, troubleshooting guide, integration instructions, training videos, and Help Desk KB articles.

Performed IAM Systems Integration using custom APIs and support compatibility with multiple platforms.

Developed use cases and maintained application documentation, including configuration/integration guides and operational runbook.

Conducted testing to ensure API functionality and performance.

Implemented by Adding, modifying, and disabling users in OKTA.

Collaborated with application owners and developers to resolve defects and issues.

Familiarity with various cloud platforms including Microsoft Azure and AWS.

Hands-on-experience with advance provisioning and configuring SailPoint connectors, customs rules, and workflows.

Integrations experience with HPYR, Okta, Microsoft Azure, PingFederate and Splunk.

Served as an Advisor and provided technical guidance for SNOW incidents in SailPoint IIQ environment.

Solutions Consultant CIAM Solutions Engineer, 04/2021 – 02/2023

Serve as a Managed Service Provider Team Member supporting the client architecture in SailPoint IIQ and IDNOW which includes Identity Governance, and Access Management systems.

Tested & Reviewed new code and performed weekly deployments in SailPoint production environment following all quality processes and checklists specified in the deployment process and playbooks.

Managed and served as an escalation point for incidents and document resolutions and operational functions.

Conducted RCA and drive resolutions with SLA adherence while providing troubleshooting and automation support.

Technical hands-on experience in a fast-paced commercial environment supporting a multi-cross functional team.

Created and maintained deliverables and internal resources including Knowledge Base Articles, Runbooks, and Reports.

Utilized AWS Observability services to monitor and optimize client environment and familiarity with various cloud platforms including Azure.

Assisted Deloitte implementation team with Go-Live operations, patching, upgrading, and completing project management activities.

Trained and acted as an apprentice to new SailPoint Team Members while assisting with building skills matrix to assess operations team.

Provalus, Brewton, AL

IAM Lead, 09/2019 – 03/2021

Provide comprehensive operations of Privileged Access Management platform, including auditing, integrations, and process workflows. Develop and execute IAM technical team throughout investigation and resolution of complex privacy, security, and access management issues.

Collaborated with technical teams and cross-functional departments to research, identify, analyze, and understand business requirements; gathered User, Functional and Non-Functional requirements and translated the requirements into User Stories for Scrum process.

Managed day to day activities creating and managing OKTA policies and creating and managing OKTA application provisioning and user provisioning.

Improved Automations and reduced failures by 71% during Q3 to Q4 2020

Interfaced between Identity and Access systems area and user business area to ensure that business needs are met accurately.

Increased institutional effectiveness through targeting and development of fundamental user training program for IAM team members.

Documented new and improved existing IAM business processes in addition to specifying the business requirements surrounding these processes.

Administrator role to various platforms including: ServiceNow, Active Directory, Okta, Oracle Identity Manager, Splunk, and O365

Cook Technology, LLC

IT Field Technician, 06/2019 – 08/2019

Appointed to spearhead technology requirements for American Eagle store closing operations. Diligently adhered to established specifications set forth by American Eagle Corporate Offices and Technology Department to disconnect, pack, and ship technology components to prescribed vendors. Accurately documented complete process from beginning to end, in addition to tracking inventory and shipments.

Accurately documented complete process from beginning to end, in addition to tracking inventory and shipments.

Completed project without incident, shipping delicate technology components to the client and ensure ability for future use.

Delivered work orders within established timelines, while providing outstanding client experience.

Antler, Inc Sacred Heart Hospital, Pensacola, FL

IT Systems Administrator / Support Technician, 03/2019 – 05/2019

In consecutive roles, provided IT systems administration and support services, with a focus on improving and upgrading enterprise-wide hardware, software, and networks. Produced network issue documentation, installed new hardware, and analyzed system performance. Upgraded infrastructure to increase data security and operational efficiency, closely collaborating with internal teams and external customers. Performed data migrations and network upgrades, improving operation speed and functionality.

Grew customer retention and profit generation through timely issue resolution and software upgrades for 100+ organizations and clients at Antler, Inc.

Installed 150 workstations and 40 conference rooms, configuring, and upgrading computer hardware, software, networks, security functionality, applications, and peripherals, at Sacred Heart Hospital.

U.S. District Court George Stone Technical Center, Pensacola, FL

IT Intern, 04/2018 – 12/2018

Delivered IT support services, from configuring and maintaining to troubleshooting the technical infrastructure, including hardware, software, networks, servers, and mobile devices in dual roles. Effectively provided active and appropriate information in response to customer inquiries. Analyzed and documented technical issues and deployed solutions to improve operational effectiveness. Fostered positive client relations through skilled customer service and presentation techniques. Performed Active Directory maintenance and upgrades for accurate user documentation. *Assisted with migration Lotus Notes to Microsoft O365*

Managed daily technical operations and ensured effective use of courtroom A/V and teleconferencing technology, valued at $300K, at U.S. District Court.

Provided high-quality customer support to 50+ users at George Stone Technical Center, increasing customer loyalty.

Additional Career Highlights

Department of Veteran Affairs, Pensacola, FL

Administrative Assistant - Work Study, 06/2015 – 05/2018

Performed various administrative tasks including job placement for veterans. Oversaw office technical infrastructure, ensuring reliable and efficient system operations. Participated in social and counseling events to promote positive veteran and administration relations and to ensure veteran needs were effectively met.

US Army, Fort Polk, LA

Automated Logistics Supervisor, 01/2006 – 12/2012

Supervised activities and performance of 47 staff members, including training and mentoring to achieve efficient and effective support for equipment supply system. Managed logistics for tracking $24.4M in supplies and heavy military equipment, ensuring accurate data entry and documentation. Effectively managed material handling process, saving $8M through exchange price listing program. Improved customer satisfaction and loyalty by 20% through the creation of new procedures and filing systems.

Education

University of West Florida, Pensacola, FL – 12/2018

Bachelor of Science in Information Technology, Cum Laude

Additional Credentials

Certifications

Community Leadership

Okta Certified Professional – Expires January 2025

Certificate: Database Systems

HMCSE Emerging Leaders Member

American Red Cross

IT Humanitarian Services and Operations

Accomplishments

Received Honorable Discharge and Military Recognition for exemplary performance, leadership, and good conduct:

Army Commendation Medal Army Achievement Medal Army Good Conduct Medal National Defense Service Medal

Iraqi Campaign Medal Global War on Terrorism Expeditionary and Service Medal Army Service Ribbon Army Overseas Service Ribbon Medal US Army Distinguished German Armed Forces Badge of Marksmanship and Weapons Proficiency

Contact this candidate