MARIA ANUSHA MIRANDA

Mobile: +1-905-***-**** Email: ad0wdd@r.postjobfree.com

Location: Toronto, Ontario, Canada

SUMMARY OF QUALIFICATIONS

A goal oriented professional with over 10 years of experience in Banking, Project Management, Market research, Human resource operations, compliance and risk management, Enterprise Risk Management and operations management.

French language expert in translation, query resolution, reporting and off-shoring of activities.

A Lead with 4 years’ experience in mentoring and coaching new joiners while onboarding them to the process and assigning tasks.

A creative lead with advanced presentations skills, well versed in designing team engagement activities, driving team building events, organizing team outings and creating event posters.

An active CSR volunteer engaged in designing Educational programs for schools and colleges.

An effective communicator with strong analytical, leadership, and interpersonal skills along with experience in working in a cross-cultural and multilingual environment.

FUNCTIONAL SKILLS

French Language

: C1 Course completed, B2 Certified, TEF Canada

Project Management

: PMP (Project Management Professional ) certified from PMI with 35 hours of PDU training

Operating Systems

: Windows

Tools/Applications

: Microsoft suite (Microsoft excel & PowerPoint), MyCompass application, MyActions Tool, Case explorer, Storex, SAP, Eliot, People soft, Trados Studio, Yoda chatbot, Jira, Canva.

WORK EXPERIENCE

Lead - Compliance Risk Assessment, Societe Generale, Chennai-India Jun 2019 – Sep 2023 (4ys, 3mo)

Resource management and resource requirements analysis for the project,

Enterprise Risk Management for the bank and its subsidiaries across the globe.

Remediation activities during the risk assessment campaign for the various processes.

Conducting interviews in English and French & preparation of written French assessments.

Performance analysis and evaluation of resources based on their performance in the interviews

Involved in Project management activities for the Risk Assessment project.

Assisted in the Business Continuity Plan (BCP) testing & creation of trackers to monitor the BCP tasks.

Work allocation and resource allocation based on the shift timing and skill set of the team members.

Evaluated and identified the training requirements for the team.

Organized and monitored daily stand-ups to provide status updates on the various processes.

Provided translation from French to English and English to French on process documents, user queries, Know your customer (KYC) documentation and global communications.

Performed quality check on the translation and activities of the team before delivery.

Access management of validating and granting Tool and SharePoint access to the users.

Conducted risk assessment campaigns for bank entities based on their risk appetite.

Provided training on the risk assessment framework & tools, scheduled meeting invites and published meeting minutes and training decks.

Document Management, created Standard operating procedure (SOPs) and performed quality check on the SOPs.

Performed UAT (user acceptance tests) by creating test cases for the tool features launched by the Development team.

Identified process pain points and problems, documented and analyzed current processes and identified improvement opportunities.

Created user experience (REX) surveys in English & French and drafted reports from consolidated survey results.

Drafted RACI chart for the process team by assigning and differentiating the roles of the team and stakeholders

Performed RCSA for the process issues and developed the action plan for the same.

Conducted career development discussions for team members and provided suggestions to improve their work style and work dynamics.

Engaged in conflict resolution among the team members by ensuring smooth functioning of the team dynamics.

Delivered process improvements, tracker creation for monitoring of team activities and multitasking of processes.

Acted as the first level of contact for any delivery resolutions relating to the MyCompass Tool.

Supervised the day-to-day product deliveries and increased the team’s productivity via coaching and mentoring.

Problem solving of complex issues and provided customer support to the users of the risk assessment campaign.

Prepared daily and weekly reports (KPIs) on the progression status of the campaign via PowerBI Tool, to be presented to Operational Committee meetings.

Designed templates for standard mails to be sent to the entity users on the various phases of the campaign.

Created queries and responses (and variations) for the Yoda chatbot and uploaded them into the Yoda tool and tested the tool behavior and published the queries in the end user interface.

Performed regular quality check on user queries and upgraded responses in the chat bot for the purpose of creating a repository of Frequently Asked Questions (FAQs).

Acted as the backup for the Manager in his absence, by performing the managerial reporting activities and deliveries to the stakeholders.

Volunteered for CSR events: mentored final year graduates on interviewing skills, business etiquettes; created spoken English learning materials for kids aged 10-15 years; delivered spoken English sessions in schools.

Organized team building events and fun activities for the employees across various departments.

Adherence to the targeted deliveries, as defined in Service Level Agreement (SLA)

Highlights

Excellent presentation skills demonstrated during stakeholder engagement calls.

Conducted smooth knowledge transfer sessions to onshore stakeholders and team members by expressing advanced communication skills

Implemented simplified SOPs by involving all team members which resulted in betterment of the process and lesser remarks from stakeholders.

Promoted as Lead after 18 months of excelling in stakeholder management and team engagement activities.

Nominated for “Talent” program with the organization which is a yearlong training development program designed for the top performers in each department.

French Language Specialist, Renault Nissan, Chennai-India Nov 2015 - Jun 2019 (3ys, 7mo)

Translation of Press reviews, Technical documents and process documentation and Quality check on translation.

Prepared nomination letters for employees at Corporate/Engineering level with regard to promotions, job title changes and publishing of the same on a weekly basis for all global entities.

Trained on the “Interim Process” used for creating employment records involving creation of position for employees, modification in the hierarchy of employees in France, creation of new contracts, renewal of existing contracts, modifications in the contract period, creation of new hiring records and exit of employees/contract in SAP tool.

Processed and resolved queries in the Neocase Tool, which is a ticketing tool used by employees to raise tickets regarding leaves, work from home requests, shift timing changes, retirement procedures and salary discrepancies.

Prepared weekly reports consisting of the volumes processed for the various factories in France (located at Cleon, Grand Couronne, Le Mans, Sandouville, Flins, etc) and entity specific reports.

Spoc for training team members on the different processes and engaged in cross training of other team members across various processes.

Actively engaged in the Women’s Forum Committee by organization workshops for women, addressing their needs and providing solutions from the management.

Highlights

Performed translation of Press reviews published on the company portal within the short deadline.

Skilled in performing quality checks of translation, reporting and process documentation

Efficient in maintaining process trackers, folder management and stakeholder register.

Sr. French Analyst, Tata Consultancy Services (TCS), Bangalore- India Mar 2014– Nov 2015 (1yr, 7mo)

Client: Nielsen

Analyzed market trends using various market research tools such as Storex, CASE & customized Legos.

Researched the impact of price, promotions & assortment on the market sales in the stores using the STOREX tool (store explorer).

Analyzed the buying behavior of consumers based on the requirement of the client, using the CASE tool (Consumer & Shopper explorer).

Provided analytical insights to the client specific demands using different models such as Market summary, Profile combination purchase, brand shifting, customized legos viz. Price lego, promotion lego, merchandising lego.

Provided market research presentations with references drawn from various studies, along with solutions to the business question.

Performed quality checks on the projects of team members and suggested points for improvement.

Monitored the daily team metrics dashboard and updated the changes on a regular basis.

Highlights

Excelled in PowerPoint presentations containing data driven slides and product specific highlights.

Awarded “Best QC” for identifying the maximum number of errors in the draft projects before submission.

Efficient in maintaining process trackers, folder management and stakeholder register.

Operations Analyst, Goldman Sachs, Bangalore- India May 2013 – Mar 2014 (11mo)

Coordination of all activities within the accounting services division for EMEA & AMERICA REGION

Processing the payments of legal bills using firm specific payment system viz. ELIOT

Processing of non-legal bills using PSAP application by verification of bills and entry into the payment software.

Preparation and sending of the daily status volume of legal bills & other pending bills.

Conducting regular weekly standups for various process specific issues with stakeholders.

Highlights

Effectively handled weekly and monthly report generation from all regions.

Implemented team learning sessions to encourage knowledge sharing by all team members.

Organized cultural events and engaged in CSR activities on behalf of the company.

EDUCATIONAL QUALIFICATION

Master of Business Administration - Human Resource Management,

Bharathiar University, Coimbatore, India 2016

Master of Commerce - Marketing Research, Management, Advertising,

Loyola College, Chennai, India 2013

Bachelor of Commerce - Marketing, Management, Consumer Behaviour

Stella Maris College, Chennai, India 2011

PROFESSIONAL DEVELOPMENT

PMP - Project Management Professional 2023

Project Management Institute

NET (National Eligibility Test), Commerce

University Grants Commission of India 2013

SET (State Eligibility Test), Commerce

Bharathiar University, India 2013

Web Designing, Editing & Animation

LIBA, Loyola College, India 2011

French B2 DELF, Diplôme d'études en Langue Française

Alliance Française of Madras, India 2010

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