DEMETRICE BROWN

ad0wdc@r.postjobfree.com * 864-***-****

CORE COMPETENCIES

Global and National Team Management,

including new business start up and sales

Process / Product Development and

Improvement

Real Estate Closing and Settlement Expertise IT Business Analyst Certifications:

CompTIA Server+

Linux Essentials

Microsoft (MTA) - Windows Server Admin

Microsoft (MTA) - Security Fundamental

Certified Advanced Tax Professional II

Performance Evaluation, Metrics and Analytics

ABA Paralegal Certification,

National Center for Paralegal Training

Atlanta, GA

Bachelor of Science Degree - Criminal Justice

East Carolina University

Greenville, NC

PROFESSIONAL EXPERIENCE

Own Up.

October 2020 - present

Title Operations Manager - October 2020 - present

Business Relationships Manager

Manage and direct title insurance underwriter relationships

Initiate and manage company joint venture partnerships and relationships

Develop and cultivate mortgage lender relationships with over 25 lending institutions

Start-Up Product Owner

Established a new title agency for a financial technology company

Created Day 1 closing processes and procedures

Trained supervisory staff to train their reports to perform closings and escrow

Collaborate with IT professionals, including software developers, in a business analytics role to create and improve title products, reporting, and the customer experience on the company platform using Hubspot

Company Culture Champion

Chairperson and creator of People of Color Affinity Group at Own Up

IT Network & Security

Task Assistant to CTO

Research and documentation of SOC 2, Type 2 for B2B

Draft and maintain security configurations for company-owned equipment on MacOS and Windows

SentinelOne cybersecurity platform agent

Identify threat level and resolve for security incidents

Facilitate Rippling MDM for IT Business

Troubleshoot and provide assistance to company users Abode Title, LLC

November 2019 - September 2020

Director of Title Operations (remote position)

Start-Up Product Owner

Established a newly formed title agency for a real estate law firm

Created Day 1 closing processes and procedures

Trained staff to do closings and escrow

Managed and directed title insurance underwriter relationships

Title and Closing Agent

Managed and trained staff on FirstAm Business Software programs

Real estate closing preparations, including drafting CPL, CD, Settlement Statement, Warranty Deeds, Affidavits and other title documents.

Perform title curative and clearance work for closings

Review title search, estoppel search, and lien searches

Draft policy commitments and sign final policies

Manage closing escrow deposits and disbursements

E-file closing and curative documents

Aldridge Connors Law Firm and Peak Title & Abstract, LLC April 2012 – September 2019

Sr. Operations Manager (August 2014 – September 2019) Fully remote, nationwide leader

Oversight and management of all company employees either directly or indirectly (with the exception of the COO to whom I directly reported), including supervisors, business analyst, and operations managers located nationwide.

Managed software enhancement projects and collaborated with software developers, business analysts, and operations leaders to:

Create solutions and define enhancements needed for our company proprietary software system

Assess and document IT project integration between our company proprietary system and our client-based and vendor-based systems.

Create performance dashboards within our company proprietary system with the purpose of:

Providing snapshot of employee performance

Providing snapshot of Client SLA performance

Measuring Vendor performance

Managed title curative staff and processes

Created interactive staffing model template tool, now used company-wide to assess employment needs.

Start-up business development and on-site training for new clients

Review and analyze monthly budget in collaboration with Controller.

Daily use of Prolaw software to draft documents and manage case flow. GA Foreclosure Operations Manager (April 2012 – August 2014) Atlanta, Georgia

Oversight and management of 65+ paralegals, including 10 supervisors and their direct reports.

Established KPIs and metrics for each team within the department.

Drafted yearly budget proposal for approval by company CFO.

Managed title curative team and processes.

Organized and conducted timely foreclosure sales monthly, including post sale reporting for approximately 1500 – 2000 sales per month.

Lead analysis and documentation of Client SLA scorecard assessments and rebuttals for 30+ clients

Conducted weekly calls to ensure firm compliance and issue management with all clients and vendors

Managed daily client system documentation compliance (ie- LPS, Vendorscape, Lenstar, Real Resolution, etc.)

Daily use of Prolaw software to draft documents and manage case flow.

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