Customer Service Front Desk

Kathrine Kramer (Kataoka) *********@*****.*** Seattle, WA

Sea-Dog Line – Customer Service Associate and Front Desk Manager 03/2021-10/2023

Answer all incoming office calls and performed all office filing

Data entry for all new Purchase Orders

Manage and address all incoming questions via company website

Research material shortages and delivery issues

Proactively supply Backorder reports for all customers

CNC Machine Services Inc – Sales and Marketing Admin, Receptionist 02/2015-06/2020

Support Global sales of new machinery and track all open orders

Organize and Collect donations annually for a nonprofit organization (Little People of America)

Process PO's for additional parts and track delivery from factory or port to customer's facility

Annual Open house event coordinator and facilitator, and marketing associate

Logistics coordinator/Arrange travel for all employees

Manual printing and bonding

Herrman Lumber – Sales Associate and Project Manager 09/2013-11/2014

Assistant to 3 Outside Sales associates

Answer all incoming calls, provide Quotes (bids), Orders, Deliveries

Created window and door quotes for Business to Business Sales including special design

Millwork - Interior/Exterior Doors

Gained Extensive Knowledge in lumber, siding, decking, engineered lumber and building material

Republic Ford/Republic Financial Group – Program Manager and Receptionist 02/2012-09/2013

Appointment scheduler and performed Collection calls on delinquent loans.

Process all purchase orders and prepare loan documents for new sales, closing and signing off

Process all documents with State Titles/sales/liens, verified active insurance on open loans

Run Buy Here lot on Saturdays open to close.

Plywood Supply Inc. - Contractor Sales Support and Trainer 04/2001-09/2011

Assist 2 Contractor Sales associates

Answer sales calls and wait on customers/type and print yard tickets

Coordinate Quotes/Take-Offs/Delivery Schedules, and Finalizing billing and credit memos

Receptionist and Sales Support, and all training of new personal for front desk

HomeBase - Special Order Administrator 08/1998-04/2001

Consultation and research of sales reports, as well as department wide annual audits

File and track paperwork for design team

Troubleshoot and facilitate special orders

Everett Mutual Bank - Customer Service Representative 04/1995-05/1998

Open new accounts and updating/maintenance to customer accounts

Customer Service and banking transactions, including Real Estate and Consumer Loan Auditor

Prepare and Facilitate Sales Training for Certification, including preparing training materials

Mentor and train new employees

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