Call Center Customer Service
Resume:
RICHARD N ROWLAND
Crystal River, Florida 34428
*******.*********@*****.***
OBJECTIVE
To secure a part time position to supplement retirement income which will allow me to continue expanding skills, education, and experience from a psychological perspective.
EXPERIENCE
Call center: Palmetto Auto Glass
January 2018 / Current
This remote access position was created to support mobile auto glass insulation services.
Scheduled appointments, verified insurance claims, ordered parts and supplies as needed, provided
customer service at all times far beyond call center expectations.
Call center: Dial America
January 2010 / 2023
This part-time on-site position was seasonal depending upon the campaign, included retail sales and upgrading accounts. Worked in the retail, medical and insurance industry. Ranked 7th out of 374 employees in 3 separate locations.
Owner/Operator: Artistic Photo Impressions
All areas of operation of an online retail establishment with a focus on photo restoration, business card design, posters, T-Shirts, post cards, photo albums and more.
EDUCATION
BA Psychology / Minor Early Childhood Development
Ashford University
Delta Alpha Pi National Honors Society award recipient
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